Reviews Summary

Safelite.com has a 1.0 - star rating from 3 reviews, indicating a low level of customer satisfaction!

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Rating (1.0)

About company

The company specializes in auto glass repair and replacement, ensuring safe driving for customers. They also recalibrate advanced vehicle safety systems, emphasizing their commitment to safety. Beyond glass services, they innovate to bring unexpected happiness to customers. The company empowers its associates to deliver exceptional service and make a difference. This philosophy drives their culture and underscores the importance of their team in fulfilling their purpose.

Key Details:

  • Location: The company is headquartered in Columbus, Ohio, United States.
  • Founders: Safelite.com was founded by Bud Glassman, Art Lankin.
  • Foundation Date: The company was established in the year 1947.

Customer reviews

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(1.0)
The technician arrived at my place and said
by Brent Evans

The technician arrived at my place and said it would be an hour. When he finished, I saw that he had put in a completely different windshield, not the OEM one. I would never use a non-OEM windshield in my Jeep Wrangler. Since it was already done, I had no option. My insurance with Liberty Mutual didn't cover OEM glass. For those using Safelight, be aware they are owned by Liberty Mutual. I have three cars, a house, and a boat insured with Liberty. They were not upfront about my quote matching my previous coverage. I will be moving my big policies elsewhere and won’t use Safelight again. I can't stress enough how let down I was to see the wrong glass.

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(1.0)
Safelite sent a not-so-experienced guy
by Anonymous

Safelite sent a not-so-experienced guy to put a new back windshield in my SUV. He left broken glass and gloves in the rear hatch, and now it won't open. They won't call me back. Pick another company if you need a windshield. Their customer service and quality are not good. Response to reply from Safelite: The first two appointments cost me nothing, but my car was damaged and can't be used now. I can't wait 3-4 weeks to fix my car. It's now at a body shop because I don't trust Safelite. I hope you look into this case to understand the errors and fix them.

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(1.0)
I called to schedule my windshield replacement
by Pay Da Bills

I called to schedule my windshield replacement, but was informed they don't service my area. They said Huntsville, AL is the nearest location, over an hour away. I drove there, but they couldn't replace my windshield. Surprisingly, I saw their vehicle fixing my neighbor's truck this morning from my window.

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