Reviews Summary

Rinse.com has a 3.6 - star rating from 5 reviews, indicating a low level of customer satisfaction!

5 stars
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1 review
Rating (1.0)

About company

Rinse provides a convenient and professional clothing care service by picking up, cleaning, and hand-delivering clothes right to customers' doors. Their service operates seven days a week, with deliveries scheduled between 8 pm and 10 pm for flexibility. Rinse offers a variety of services including Wash & Fold, Dry Cleaning, Launder & Press, Hang Dry, Clothing Repairs, and Clothing Donation Pickup, catering to various clothing care needs. Customers can trust Rinse for high-quality cleaning and handling of their garments, making it easy to maintain their wardrobe without hassle.

Key Details:

  • Location: The company is headquartered in San Francisco, California, United States.
  • Founders: Rinse.com was founded by James Joun and Ajay Prakash.
  • Foundation Date: The company was established in the year 2013.

Customer reviews

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(5.0)
Rinse be an amazin' laundry
by Marc

Rinse be an amazin' laundry an' dry cleanin' service 'at I been usin' weekly for th' last couple o' years. Wit' th' push o' a button on me rinse app, I be able t' schedule me laundry fer pickup. They also offer hang dry fer me jeans an' delicates. They ne'er lost or damaged an item. Their drivers work fer Rinse an' be not contractors like doordash, which makes me trust them more.

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(5.0)
We were traveling 'cross the US on a 2
by M

We were traveling 'cross the US on a 2 wk tour of the East Coast 'n did not want to use regular hotel provided laundry services which is a rip off. So we tried Rinse in the Washington DC area 'n they were great. Every step was a 5 star experience. From the easy to use app to pick up confirmations 'n delivery estimates it was an easy 'n comfortable experience. The best part was that they kept in touch throughout via text messages. I would do this more often 'n hope they do well 'n expand into other cities 'n countries too.

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(2.0)
The company seemed promising
by Newby

The company seemed promising at first, but I got emails saying there was a $20 credit for the first time, but it didn't show up on my bill. The laundry bag they sent didn't look new, which made me wonder how clean it really was. I'm giving them an extra star because the clothes were folded nicely.

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(5.0)
Their service is really good.
by Miriam

Their service is really good. My clothes were cleaned well, folded neatly, and pressed nicely. The delivery drivers were always on time, ready, and polite. I'll definitely keep using Rinse for my laundry needs.

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(1.0)
My experience with this company was extremely disappointing.
by Matthew Goldman

My experience with this company was extremely disappointing. Despite relying on their promised delivery window, I was informed at the last minute that my order wouldn't arrive until the following evening. This left me without a suit for an important wedding event. The inconvenience caused by their unreliable service was frustrating and unacceptable. I would caution others against relying on their delivery promises, as they may not be fulfilled as expected.

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