RexMD.com

My experience with this company left me with mixed feelings. On the positive side, I must acknowledge the professionalism of all the employees I interacted with. They were courteous and conducted themselves in a highly professional manner. However, I couldn't help but feel a bit blindsided by the fact that the monthly subscription was not prominently disclosed. I found myself unexpectedly billed and the product shipped before I could even attempt to cancel. It's important for potential buyers to be aware of this subscription model, as it caught me off guard. What disappointed me the most was the company's response when I raised this concern. Despite the situation, there was no effort on the part of RX MED to rectify the issue. Instead, I was met with a response that essentially conveyed a "too bad, that's our policy" attitude. A more customer-centric approach, especially in addressing unforeseen subscription issues, would have been greatly appreciated. In conclusion, while the professionalism of the staff is commendable, the lack of transparency regarding the subscription terms and the unsatisfactory resolution to the billing issue leave me with reservations about recommending this company to others. It's essential for businesses to prioritize clear communication and customer satisfaction to build lasting positive relationships.

I'm just one of the numerous customers who've unfortunately experienced a frustrating situation with this company. Despite being aware that the holiday season might cause delays, I decided to expedite my order by paying for overnight shipping, as clearly indicated on the website. To my disappointment, the order didn't leave the facility on the 14th, nor on the 15th, and not even on the 16th. After having to make a call, it finally shipped on Monday the 18th, missing its initial deadline. Today, I learned it won't arrive until Saturday the 23rd, a claim I find dubious given the past delays. The overnight shipping I paid for was not fulfilled, and I'm now seeking a refund. It's perplexing how a company with years of experience can still struggle with such basic logistics. Dissolving the customer service team seems like a reasonable suggestion, as they only seem to add to the frustration of an already irate customer base.

I ordered from this company in February, but they sent my package to the wrong address and still charged my credit card. When I contacted them about the mix-up, they apologized and said they would send it to the right address. Despite calling them three times over two months, nothing has been done. Their customer service is really bad. I suggest buying from a different supplier that actually values their customers.

I've decided to cancel my subscription with them, and I demand a full refund of my money. It's unacceptable that they've mishandled my sensitive medical information in this way. I expected a higher level of professionalism and responsibility from a company that deals with healthcare products.

A quite easy process from beginning to end. Questions were clear and complete. Wait time was fair. Product arrival was quick. Me and my beautiful wife of forty-two years are having a great time. Thanks for making a real quality product. Michale

This company is really good. Whenever I ask questions, they answer them well. I've never had any issues with them. I'd recommend them to anyone. The product I got from them works great.

Louise always gets to the bottom of my problems. She's 100% professional. It's always a pleasure dealing with her. Her customer service is the main reason I stick with your company.

The company was amazing to deal with. Miss Phylis was so patient and professional. She made fixing my issues fun. She deserves a huge rase!

The personol tuch of the online medikal staff was realy good. They make you feel comfortabul and truly in profesional hands.

I talked with Filis when I called. You couldn't ask for a friendlier person to talk with. She took care of all my concerns.

Alvin was super helpful! He answered my question and even called me back the next day. He was amazing!