Railbookers.co.uk Reviews: 45

Dates changed smoothly

Customer service rebooked our trip after a work conflict. Quick replies, transparent fees, and new confirmations arrived promptly. Professional all the way.

Planning by rail was easy

Picked dates, added hotels, and saw seat options without digging. The interface explained connections clearly. Felt confident booking our first rail holiday.

Our "Alaskan Adventure 50th Anniversary" trip in August

Our "Alaskan Adventure 50th Anniversary" trip in August, 2025, was truly amazing! Kelli L, our Railbookers Agent, listened carefully to what we wanted, offered great ideas, and kept us updated. All details were clear, and NO vouchers were needed, just head to the check-in desk! Every part of our 6 night trip was smooth, making our Alaskan Adventure a really memorable and fun experience! I feel Railbookers handled everything with great care and energy! I would strongly recommend them and can’t wait for our next Railbookers trip!

Raymond was great to work with!

Raymond was great to work with! He got back to me fast, was easy to chat with, and made everything feel simple and stress-free. He really knows what he's doing and made sure to answer all my questions. Booking with Railbookers was a fun and smooth process, thanks to him. I couldn’t have asked for better help!

Hillary was great to work with and he really knows

Hillary was great to work with and he really knows what he is doing. She fixed a problem very fast. Everyone at Railbookers has been wonderfull.

Hilary was very helpful to me..

Hilary was very helpful to me..she put in extra effort to check on a commission problem and then called to confirm everything was fine…which it was thanks to her support. Thanks Hilary, truly grateful!

Cyrus from Railbookers created an itinerary

Cyrus from Railbookers created an itinerary for me for some clients. He really knows his stuff, which is a big plus! The best part is he makes sure everything is well organized, and I really value that... this was an 18-day trip for clients. Many details to manage in this plan... I'm very careful about who I partner with... Thanks, Cyrus! Great job!

Don't use Railbookers!!

We took this trip in May, 2025. Get a travel agent if you want to have someone plan you travel by train in Europe. We started in Naples to Sorrento, then Sicily. The only thing they did right was picking Taormina, Sicily and even that was a fiasco. First, they didn't include transports to and from all of our locations and when I asked why, they said it would be less expensive to catch a taxi than to book a transport service, which is fine, but why did I need to ask? Next they gave us vouchers for the train rides without any explanation that we had to turn them in for tickets or that we would need to transfer trains in Sicily to get to Taormina. We ended up on the west side of the island before we realized that we needed to transfer to get the east (Taormina) side. When we got off we discovered it would take 4-5 hours to get back to Taormina by train due to the schedule. We paid 150 euro for a taxi so we could get to our destination in a little over an hour and Railbookers refused to pay for that mistake. Finally, we decided not to go on the excursion to Mt Etna because I was feeling motion sick from all of the other transports we had been taking and the voucher from the excursion company said we could cancel for a refund within 24 hours and we canceled with over a 48 hour notice. Railbookers refused to issue the refund that they got back from the excursion. What an awful company!

Kelli did an amazing job!

Kelli did an amazing job! She was super quick to reply, very careful and detailed when making a last-minute plan for my clients. We will surely reach out to her for more trips!

Our travel to Rome, starting by train with a night stay in Milan

Our travel to Rome, starting by train with a night stay in Milan and continuing to Rome the next day, then flying back, was all set up really nicely. Lewis Whittaker sorted it all just the way we wanted, carefully picking nice seats, hotels close to where we needed, and telling us about Viator for faster entry at busy places. We had a great time, thank you Railbookers and specialy Lewis!

Charlotte has been really supportive and adaptable

Charlotte has been really supportive and adaptable while working with a difficult client. I'm excited to keep collaborating with her!

Kelli is really knowledgeable and did a great

Kelli is really knowledgeable and did a great job planning the ideal trip for my clients. She went the extra mile and will be my first call for our next rail trip.

Kelli is amazing!

Kelli is amazing! She payed close attention to what I wanted for my summer vacation to Colorado and helped me pick the right option. Her care with details and how much she knows about train trips is really great and she's super friendly too. Awsome experience!!!

This was my first time booking with Railbookers

This was my first time booking with Railbookers, and it was a wonderful experience—Jayne McLeod was fantastic! She made everything feel so simple and fun. Jayne was very patient, helpful, and friendly, answering all of my questions and walking me through each part of the process. Her careful attention to detail and real passion made me feel excited and sure about my trip. Big thanks to Jayne for making my first Railbookers experience so enjoyable!

Kelli ansered all my questions, she understands

Kelli ansered all my questions, she understands customer service, she makes you feel like you’re chatting with a friend!

Anita Brooks helped me find a tour experience

Anita Brooks helped me find a tour experience that was no longer available for my clients. She took the time to search for another option, and when nothing else was available, she made sure my client was happy with the reservation she had. She is a great resource and truly gets customer service!

Jenna Gibson was really helpful with

Jenna Gibson was really helpful with changing one of my bookings and managed to lower the total trip cost by more than $2k!

I have had really helpful, kind agents who assisted me in making

I have had really helpful, kind agents who assisted me in making and changing travel plans. Denise, Sean, and Trisha were the ones who stood out in helping me with client requests. The only issue I face is not being able to directly reach the person I feel comfortable with. When I need to make a change, I can't always contact the same person I spoke to originally. It would be so much easier if I could have two or three main contacts to work with, instead of having to explain everything again to different people each time.

Christine focused well on finishing the last payments for 6

Christine focused well on finishing the last payments for 6 diferent credit cards. Also, she found a way to fix the extra payment I had mistakenly sent to one client’s credit card. Thanks, Christine. Railbookers is lucky to have you on the team. MJ

I am a Travel Advisor with AAA and had

I am a Travel Advisor with AAA and had a great experience with Don Rogers. He is very helpful and so kind. My client had clear ideas about what they wanted for a post-cruise trip, and Don spent a lot of time with me to get it just right. I will definitely be working with Don again and will recommend him to other travel advisors. Thanks Don! You were great, and my client really appreciated it!

I rang up to book a trip at an odd time here in the UK.

I rang up to book a trip at an odd time here in the UK. I spoke with a guy named Kenneth (Kenny). He paid close attention to what I wanted and provided an itinerary that was just right. We went through the details together, and once everything was sorted, I was able to put down the deposit to lock in our trip. The whole process, from getting the quote to making the booking, was smooth. Kenny is a real asset to this company!

Jayne is friendly, attentive, and skilled.

Jayne is friendly, attentive, and skilled. In a very short time, she produced quotes with great accuracy and detail. She’s not just an expert at her work, but also a wonderful person. Jayne is a real strength to Railbookers.

I enjoy using Railbookers because

I enjoy using Railbookers because of the helpful and skilled agents who guide me through the entire booking process—trains, hotels, and activities! Everything is provided in an easy-to-understand document. Thank you!

This company is a great help in organizing trips

This company is a great help in organizing trips, making everything so simple! They offer quality service that is really useful for all kinds of travelers. Every agent is very kind and ready to assist with anything!

Brooke Christy has been helping us

Brooke Christy has been helping us with finalizing our travel plans after some schedule changes. She has been easy to work with, always quick to respond to any questions and very careful with the details. We never felt like anything was too much trouble for her.

Booked in the UK. Andalusia Adventure.

Booked in the UK. Andalusia Adventure. The holiday itself was nice, but the booking process left much to desire. Their knowledge seemed lacking - for example, they tried to route me from Manchester to Malaga with a stop in London. That's just silly! Final documents had mistakes - like sending a link to EasyJet for a return flight, but we were actually booked on Jet2. Couldn’t do online check-in and had to call RB. I had to repeatedly ask for final documents, told three times they would come, but they didn’t. Finally got them 72 hours before leaving. Very stresful experience! Wouldn't recommend.

This has been the simplest booking process

This has been the simplest booking process I’ve ever had. Mia was polite, supportive, fast, and effective. The first request and follow-up email from me got a call back in just a few minutes. Everything completed in 24 hours with only two calls where all info was collected and handled. Highly recommend.

Christina Lange was great to work with for our booking.

Christina Lange was great to work with for our booking. She helped us with our tickets and was very patient. However, since it was the end of her shift and we were having some trouble finishing the booking, Christina managed to put a hold on the rooms until the next day. She called me the following morning at the right time and finished the reservation. We are all excited for the trip.

Nate Hancock was great to team up with!

Nate Hancock was great to team up with! He answered all of my inquiries and my clients worries quickly and kept me updated all the time. Thanks, Nate, for all your patience and knowlege!

I had a great experience with the company

I had a great experience with the company while booking my trip. Chris was super helpful, knowledgeable, and really nice. I had some questions and made a few changes, and Oliver and Natasha were also very nice. Chris made it easy to adjust my plans before finalizing everything. I’m looking forward to going on the trip!