Read 10 Real Customer Reviews of PetsWarehouse.com

Business information:

[email protected] https://www.petswarehouse.com 631-237-7400, (877) 249-1950, (631) 842-0400

United States 61 E. Sunrise Hwy Lindenhurst New York 11757

Reviews Summary

PetsWarehouse.com has a 3.3 - star rating from 10 reviews, indicating a low level of customer satisfaction!

5 stars

5 Reviews

4 stars

1 review

3 stars

0 Reviews

2 stars

0 Reviews

1 stars

4 Reviews

About company

Pets Warehouse, a leading pet retailer, boasts a loyal clientele and holds a prominent position as the third most visited pet supply site by NPD Research. Recognized for excellence by Yahoo Internet Life magazine, their success revolves around prioritizing customers as number one. From the outset, their commitment has been to provide unparalleled customer care, ensuring customers understand the value they bring. With a vast inventory of over 40,000 products, Pets Warehouse offers the latest deals and ample information for informed decision-making. Their dedicated staff, passionate about pets, ensures customers receive personalized service, making every interaction a positive and enthusiastic experience.

Key Details:

Location: The company is headquartered in New York , United States.
Founders: PetsWarehouse.com was founded by Bob Novak Sr.
Foundation Date: The company was established in the year 1974.

Customer reviews

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(1.0)

I have been shopping at the

by Ben Tomczak November 25, 2023

I have been shopping at the Pet Warehouse on Glen Cove for a number of years, and without telling their customers, they have decided not to give credit or a refund on live fish if they died the same or next day after purchase. I just purchased 6 fish this past Saturday. By Sunday morning, one fish had already died. I had to work Saturday & Sunday. I called this morning and was curtly told that if I read my receipt, it says no guarantees on fish! I was not made aware at the counter that their return/exchange policy was changed. As much money as we, the customers, spend in this store, we should get better service! This is ridiculous! I will tell everyone I know not to shop here and go to Tropical Showcase instead! They have no problem with exchanges & returns! And I will continuously post about their unfair practice!

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(1.0)

I would never recommend

by Joseph Ferlatte November 25, 2023

I would never recommend buying a puppy from here. All of their dogs are from puppy mills and have health issues. They sold me a dog with pneumonia and told me he was fine. I had $3000 in veterinary bills by the end of his treatment. They did not care about his health or how he was doing throughout the process. They tried to fight and not pay for the dog but ended up paying the bills in the end. This is not a store that cares about making puppies happy; they just want to make money. I cannot say this enough, never buy a puppy from here.

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(1.0)

Worst customer service I've ever

by paula bol November 20, 2023

Worst customer service I've ever experienced. They took an order for a door for a reptile cage. The wrong door was sent. I got a refund; however, the replacement door was never sent. I asked for a refund, and they REFUSED to give one. They said they would give me credit. THEY ARE THIEVES! Reporting them to the BBB. Don't waste your time! They don't even answer their phone!

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(5.0)

I've been using these for a year now

by MOR April 23, 2024

I've been using these for a year now and wouldn't go with another supplier. Any problems get fixed right away. Easy to reach, super helpful, and they go out of their way to help. I'd totally suggest them, and I have. They're reliable and trustworthy. Ian from customer service is great, nothing's too much trouble.

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(5.0)

Kedves és segítőkész személyzetről van szó

by David May 19, 2024

Kedves és segítőkész személyzetről van szó, akik figyelnek az apró részletekre. Az ilyen kiszolgálás miatt hűséges vásárló leszek. Fontosnak éreztem magam, és megértették az igényeimet. A sok állateledelbolt és weboldal közül csak itt fogok vásárolni!

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(5.0)

Got a call from Joanne today 'bout my order.

by Anonymous May 6, 2024

Got a call from Joanne today 'bout my order. She was nice and helped with my questions. Her attention made me a Pets Warehouse customer. Joanne made me feel special. With so many pet stores, only shopping here now!

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(1.0)

Ordered two planters

by Mark March 19, 2024

Ordered two planters. Waited ages, like a whole month, then they said it got delivered by some fake delivery thing, which it didn't. Now they won't give me my money back. Total scam, don't even bother with them.

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(4.0)

I got 2 18x18 Exo Terra backgrounds for my dragon's tank.

by Ed June 3, 2024

I got 2 18x18 Exo Terra backgrounds for my dragon's tank. They sent them the next day, and I got them the day after that. I emailed them some questions and they answered within a few hours.