PackageHopper.myus.com

My first Chat Customer Service person gave me wrong info twice (!) and sadly didn't know enough about the product to answer my question about package ID & tracking. This made me very unhappy and frustrated. But I didn't give up easily. I found the website Customer Service portal and emailed my concerns. I was surprised by the response from the agent - Breanah. She was amazing! Her professionalism, empathy, friendly and quick service was better than I expected. The item sent to New Zealand was a Care Package for my family affected by Cyclone Gabrielle. Breanah restored my confidence, did what she said she would, contacted her agents in Florida, and reassured me that my concerns were addressed & my package was on its way to NZ. Even though when it arrived, the contents were a mess, Breanah's actions ensured that I will use PackageHopper again for sending stuff to NZ. I know now that every item will be opened and checked, and that NZ Customs will charge GST if the info provided isn't enough. PackageHopper handled everything here! I'm grateful to Breanah and her agents - thank you & God Bless you!

I sent a package well ahead of time for my stepson's birthday, thinking I had everything sorted. The shipping cost was much lower than going through USPS or FedEx directly, which was a relief. After dropping it off at FedEx, I realized I needed customs sheets, which wasn't clear initially. The package journeyed through Paris, West Africa, and some small country, but then got stuck for over a week. Dealing with customer service was a hassle; I had to speak with multiple people to figure out that I needed a broker and to open a FedEx account. It was chaotic. Despite the ordeal, the package did eventually arrive a few days after my son's birthday, and thankfully, there were no extra charges. Still, the experience was so stressful that I'm hesitant to use them again.

I tried their service to purchase a FedEx package. I paid for it, and the package arrived. However, for the past six months, FedEx has been demanding $200 from me. It seems this company is dishonest and doesn't settle its bills with FedEx. When I reached out a few months ago, they claimed to have invoice problems with FedEx and promised to resolve it. Unfortunately, no action was taken, and now they're blaming FedEx for the issue. I strongly advise against using this untrustworthy company!

Avoid this company. Despite meticulously wrapping gifts, they arrived in Norway with all paper, tags, and bows removed. MyPackagehopper seemingly opened the box, carelessly discarding all wrapping. Contents looked haphazardly thrown in, and the overall service was disappointing. No cost advantage was evident. Steer clear of these services.

My 4 packages destined for Nigeria ended up at Package Hopper, thanks to UPS mishandling. No contact number for Package Hopper, leaving me in utter frustration. UPS is avoiding a resolution while my valuable items, worth thousands, are in limbo. I'm desperate to retrieve my belongings – any guidance on reaching Package Hopper would be greatly appreciated.

The initial quote of $75 was promising, but I encountered an unexpected setback with a hefty $150 customs tax for shipping an iPhone. This unforeseen cost significantly impacted my overall experience with the company, leaving me dissatisfied with the hidden charges. Transparency in pricing is crucial for customer trust, and this experience fell short of my expectations.

My experience with PackageHopper has been challenging. I sent a package to Mexico, and it got stuck at the border with customs. Trying to resolve the issue, I contacted DHL, but the package ended up back at PackageHopper without my details. It turns out PackageHopper uses their address for all international shipments, complicating the return process. To retrieve my package, I had to incur additional costs and purchase a return shipping label. The situation was frustrating, and I had to spend more money to finally get my package on its way.

Initially, I was impressed with the service—direct drop-off at FedEx and swift delivery to Australia. However, after an 8-month hiatus, the revived service proved disappointing. The costs skyrocketed, shipping slowed down, and an unknown courier was employed. A baffling incident occurred when our package was opened and repackaged by PackageHopper, resulting in missing items. Unfortunately, PackageHopper denies responsibility, leaving us in a frustrating he-said-she-said situation. Ultimately, the losses outweighed any savings we had initially enjoyed.

I sent a laptop to Colombia via PackageHopper for an employee's home office. Unfortunately, the laptop is stuck in customs in Bogota, and FedEx informed me of a $600 release fee. Despite multiple attempts, reaching PackageHopper has proven challenging. Their website chat is down, and WhatsApp messages go unanswered. MyUS, the parent company, promised an email response from PackageHopper, but after a week and three requests, silence persists. The lack of communication and resolution is disheartening, hindering a seamless shipping experience.

After successfully delivering a small shipment to Sweden last summer, I decided to use their services again for gifts to Sweden and France. Unfortunately, they provided inconsistent information to the international shipper, Aramex, regarding identical items' weights. Moreover, their lack of responsiveness to emails, WhatsApp texts, and a consistently malfunctioning "24x7" chat service reflects a non-existent customer service. Communication issues and unavailability make it challenging to rely on their services.

While initially satisfactory with a small shipment to Sweden, my experience with this platform has been disappointing. Attempting to send identical items to friends in Sweden and France, I noticed discrepancies in weights reported to the international shipper, Aramex. What exacerbates the situation is the lack of responsiveness to emails, WhatsApp texts, and the perpetually unavailable "24x7" chat service. The absence of effective customer service is disheartening, especially when discrepancies in shipment details need urgent clarification. A more responsive and reliable customer support system is imperative for addressing concerns and ensuring a smoother shipping experience.