Reviews Summary

Oxio.ca has a 3.3 - star rating from 6 reviews, indicating a low level of customer satisfaction!

5 stars
2 reviews
4 stars
2 reviews
3 stars
0 reviews
2 stars
0 reviews
1 stars
2 reviews
Rating (1.0)

About company

Oxio is a Canadian startup making waves in the Internet service industry, serving residents in Quebec, Ontario, Manitoba, Saskatchewan, Alberta, and British Columbia. Their standout feature is the commitment to fair and sustainable pricing, coupled with a transparent approach, garnering attention on a national scale. Oxio ingeniously leverages the existing Internet infrastructure of major providers, offering customers the same quality service at a more affordable cost. They further enhance user experience through a user-friendly interface, enabling customers to easily monitor and customize their Internet plans with a personalized touch. Oxio stands as a disruptor in the Internet service market, offering affordability and control to its users.

Key Details:

  • Location: The company is headquartered in Quebec, Canada.
  • Founders: Oxio.ca was founded by Jim Marc-André Campagna.
  • Foundation Date: The company was established in the year 2019.

Customer reviews

Sort by:
  • Sort by:
  • Most relevant
  • By date
  • By rating
(4.0)
I been with Oxio for ova 2
by Ann

I been with Oxio for ova 2 years. Right from the start, they were there for me. No waiting, just quick, good, attentive customer service. Use my referral code for ur 1st month free.

Respond as company
(5.0)
As someone new to BC, I think OXIO
by Anonymous

As someone new to BC, I think OXIO is a solid internet provider compared to others in the area. The service quality matches the price well. Customer support is remote but still helpful through chat. They offer a referral program where you get a code when you sign up, giving both you and the person who referred you some free months of service. If you're interested, you can use my referral code: RNW763W.

Respond as company
(1.0)
I had Telus fiber for two years
by Anonymous

I had Telus fiber for two years before changing to oxio. I've had oxio for less than a month and already experiencing outages. All lights on the modem are locked on, and the white light on eero six indicates connection, but it's still garbage as it refuses to connect online. I'll be switching back. I wanted to give the other guys a shot, but their service is poor.

Respond as company
(5.0)
As newcomers to Canada
by Barjam Hasanllari

As newcomers to Canada, our experience with this company has been overwhelmingly positive. They efficiently facilitated our setup, consistently upgraded our package, and remarkably, reduced our monthly costs twice. While acknowledging that perfection is elusive, our experience with Oxio leans significantly towards the positive end of the spectrum. It's important to note that while there might be valid one-star reviews, our personal encounter has been nothing short of brilliant.

Respond as company
(1.0)
Experiencing service disruptions
by Uzma Shaikh

Experiencing service disruptions has been a frustrating ordeal. Attempts to communicate with the company have proven challenging, as the absence of direct human contact and reliance on SMS or Messenger has hindered effective problem resolution. The company's request for customers to undertake troubleshooting tasks and provide setup pictures before sending a technician adds an extra layer of complexity to the support process. Registering a complaint required a persistent effort over an entire day, highlighting a concerning lack of responsiveness. The subsequent technician visit, which determined the lines were ostensibly fine, didn't result in a lasting solution. The recurrence of service interruptions, shortly after a temporary fix, persisted for an entire week. As the service remains fully down on the following Friday, the customer is once again burdened with the task of performing diagnostic tasks and sharing images to facilitate issue resolution. This ongoing cycle of downtime and customer-driven troubleshooting points to a need for the company to address these systemic issues promptly and comprehensively.

Respond as company
(4.0)
I've had my fair share of experiences with internet service providers
by Soomin

I've had my fair share of experiences with internet service providers in the Vancouver area, and Oxio has truly stood out. One of the most significant advantages is the absence of a long-term contract. This flexibility allows you to switch services hassle-free if you ever find yourself dissatisfied, demonstrating Oxio's confidence in their offering. Furthermore, my interaction with their customer service was top-notch. I reached out via text message, and they responded within minutes, promptly resolving my query. The absence of any equipment deposit is a bonus. They provide gear without any additional fees, and the equipment is in pristine condition. Overall, Oxio has been a refreshing change in the world of internet service providers. I wholeheartedly recommend giving them a try; you won't be disappointed. Their customer-centric approach and high-quality service are truly commendable.

Respond as company

Didn't find what you were looking for?

Feel free to ask your questions, and our team will be delighted to provide answers.

Similar companies