Novo Insurance

Quick answer on claims

Asked how photo estimates work. Rep answered within minutes in chat, linked the help page, and clarified payout timing. Reassuringly straightforward.

App quote, real savings

Downloaded, drove a week, and my Safety Score unlocked a chunky discount. Flex plan made sense for my variable miles. Clean app, clear tips.

Transparent score, limited states

Setup was painless and my driving metrics were easy to understand. I liked the coaching nudges, but had to wait for availability in my state. Chose the Next plan for rate stability and the renewal reflected safer habits nicely.

Great service, quick and reliable.

Great service, quick and reliable. They are always ready to help with my doctor needs, location, and language. Thanks for your support.

The team I talked to was very helpful and well-informed.

The team I talked to was very helpful and well-informed. They were nice, spoke English, and even got the country slang.

I am definitely happy with the quick response

I am definitely happy with the quick response, the process, and the rates. It was good enough for me. The app setup was affordable and easy.

In my experience, this company

In my experience, this company has been really good. They're always friendly and helpful, and the quote they give you is what you actually pay. Unlike Progressive, where they gave me one quote but changed it when it was time to pay, this insurance is straightforward. What they show you is what you get.

I got a policy with Novo because

I got a policy with Novo because it was needed for my car approval. I purchased it, set to start in two days. However, as my car approval didn't come through, I canceled the policy. Novo charged me a $50 fee. When I asked to speak to a supervisor, the rep mentioned they were all in meetings. I wouldn't suggest this company; opt for a more reliable insurance provider.

My experience with this company has

My experience with this company has been disappointing. After having their insurance for almost 3 months, they decided to increase the premium by $10. Opting for a more reliable option, I promptly canceled with them. Now, they're attempting to charge me $53 for cancellation, a fee I refuse to pay. Not recommending this company based on their questionable practices and unexpected charges.

The pricing inconsistency with this

The pricing inconsistency with this company left me perplexed. Initially quoted at $92.00, it later surged to $126.67, and now it indicates $131.67 for the next month. The fluctuation from the original quote to subsequent increases has caused confusion.

I wouldn't recommend this

I wouldn't recommend this company at all. After having their insurance for almost three months, they informed me of a $10 increase in my premium. Unhappy with this, I switched back to a company I trust, Novo, and promptly canceled my policy with them. Now, they're attempting to charge me $53 for canceling, but I've made it clear that I won't be paying it.

I've had a positive experience

I've had a positive experience with them. The team is consistently friendly and helpful, and the quote they provide is transparent with no surprises. In contrast to my previous experience with Progressive, where the quoted amount changed at payment, this insurance company delivers what you see in the initial quote.