Reviews Summary

Ninjatrader.com has a 3.6 - star rating from 7 reviews, indicating a low level of customer satisfaction!

5 stars
3 Reviews
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Rating (1.0)

About company

Established in 2003, NinjaTrader has become a trusted companion for over 800,000 traders globally, offering a robust and user-friendly trading platform along with discount futures brokerage services and top-tier support. Their platform remains accessible for free, providing advanced charting, backtesting, and trade simulation capabilities. NinjaTrader consistently earns recognition as an industry leader, thanks to its unwavering support from the trading community. With a unique blend of high-performance trading software, cost-effective brokerage solutions, and real-time assistance, they empower traders to confidently navigate the complexities of the futures markets, making it a go-to choice for traders seeking success.

Key Details:

  • Location: The company is headquartered in Chicago, Illinois, United States.
  • Founders: Ninjatrader.com was founded by Martin Franchi.
  • Foundation Date: The company was established in the year 2003.

Customer reviews

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(4.0)
Unfortunately, the inability to select the
by Jacob

Unfortunately, the inability to select the installation location for the NinjaTrader8 documents folder posed challenges during reinstallation, triggered by NT8 randomly ceasing operation. Fortunately, Christopher J provided assistance, essentially reinstalling NT8 with valuable tips: 1 - Guidance on backing up NT8 workspaces and templates. 2 - Insight into a potential culprit: a corrupt xml file, along with instructions on resolving such issues in the future. Despite the software's excellence and helpful support, the lack of customizable file locations hinders a perfect rating.

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(5.0)
The fella did a great job but havin' to wait till
by Anonymous

The fella did a great job but havin' to wait till 7am is awful. Sent in emails thru help but got nothin' back. When microsoft changes computer number after update should not impact user happens to often should tie a different number from the computer that doesn't change or the two numbers tie together that your system updates automaticly when there is a software update.

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(1.0)
The Ninja Trader platform
by Shane Bay

The Ninja Trader platform has a tendency to place you in trades unintentionally—no exaggeration! Stop loss orders fail to cancel after the order is complete, leading to unintended orders. This is a unique issue not experienced on any other platform. Unfortunately, the support provided is unhelpful.

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(5.0)
EasyBee stands out as an exceptional project
by DF

The customer support from Erick and Manfred at NinjaTrader was exceptional. They swiftly and effectively resolved my technical issues, including remote log-in problems. Erick's explanations were greatly appreciated. I can't commend them enough for their excellent service. Thanks, guys!

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(1.0)
Their strategies are clear to
by Expat

Their strategies are clear to me now, I didn’t incur significant losses with them. Since my trade wasn’t substantial. Ęåšybęę is my preferred choice, having generated more returns with them in a short period.. more better than this fire.

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(5.0)
I called the Help desk.
by Lyle V

I couldn't get on Ninja Trader, so I called the Help desk. I got an email and filled in the info, like phone number and problem. Christopher fixed it in a few minutes. He was nice and easy to talk to. Good job, thanks, Lyle.

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(4.0)
fine
by Rasheed

The company seems fine, but I don't know much. The lady who helped me was really nice and fixed my problems.

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