Read 3 Real Customer Reviews of IndiegoGo.com

Reviews Summary

IndiegoGo.com has a 2.7 - star rating from 3 reviews, indicating a low level of customer satisfaction!

5 stars

1 review

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3 stars

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1 review

About company

IndieGoGo is a crowdfunding platform founded in 2008, offering a collaborative approach to funding ideas across various categories. Built on principles of opportunity, transparency, choice, and action, it empowers individuals and groups to raise funds for creative, cause-related, or entrepreneurial projects. With IndieGoGo, creators retain 100% ownership of their ideas while accessing tools and processes to solicit donations and provide perks to supporters. The platform's user-friendly interface facilitates easy campaign setup and management, enabling fundraisers to engage with their audience and bring their ideas to life with community support.

Key Details:

Location: The company is headquartered in San Francisco, California, United States.
Founders: IndiegoGo.com was founded by Danae Ringelmann, Slava Rubin, and Eric Schell.
Foundation Date: The company was established in the year 2008.

Customer reviews

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(5.0)

We're the Deeper Network group

by yinan May 15, 2024

We're the Deeper Network group, and we want to talk about our time working with the Indiegogo Campaign Strategy Team. From before the campaign to its launch, and during Indemand, they gave us very detailed help and answered quickly. They also told us about important things before they happened. Even when problems happened, they helped fix them fast. We really appreciate the Indiegogo Campaign Strategy Team for their great help.

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(2.0)

This ‘e-shopping’ was my worst experience ever.

by g stefka April 27, 2024

This ‘e-shopping’ was my worst experience ever. I bought an e-bike, it never arrived. For weeks, I tried with customer service. I got the same automated replies. Covid excuses, supplier issues, even blamed Chinese New Year! Then, they ignored me. Weeks turned to months. False updates on site. Hopeless. Mad, felt my money lost. But I persisted. Made an official complaint to bank. After a process, credit card issuer fully refunded me, even after months. In the end, acknowledged as scam (proof: emails from indiegogo customer service!).

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(1.0)

My experience with Zero Campaigner left much to be desired

by Leah Memphis April 16, 2024

My experience with Zero Campaigner left much to be desired. Despite multiple attempts to seek assistance, I found their customer service to be unhelpful, merely echoing information already available on their site. Moreover, donors encountered significant difficulties, especially when donating via mobile devices. It seems that Zero Campaigner merely offers a platform, placing the burden of work on users while charging substantial fees. For a smoother experience and better donor engagement, I'd recommend sticking with platforms like GoFundMe or Venmo, which offer more user-friendly interfaces and responsive customer support.

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