Juniper UK

Dose questions answered

In-app chat clarified when to step up the dose and how to handle missed injections. Fast, human, and reassuring.

Easy assessment, steady progress

Filled the medical form, doctor approved in a day, and the starter kit arrived discreetly with smart scales. Weekly check-ins felt upbeat without pressure. The only snag was a short stock delay between doses, which support navigated with clear timelines.

Kind guidance through side effects

Nausea hit week one and a pharmacist messaged me same day with meal tips and dosing cadence. Feeling seen made it easier to stay on plan and keep losing steadily.

Steady progress, clear guidance

I felt reassured with pharmacist messages and weekly goals. Side effects were manageable with tips provided. Stock pacing required patience once, but results kept me motivated.

Quick, caring replies

Asked about dose timing and protein targets. The coach answered same day with a simple plan and links. Felt heard, and my question was fully resolved.

Structure that keeps me going

The combo of meds, coaching, and app nudges just works. I feel steady, not frantic. That’s a big deal for me.

That first weigh-in smile

The smart scale blinked, synced, and I saw a small drop. I exhaled. A message from the team arrived minutes later, cheering me on. It mattered more than I expected.

Side effect tips helped

I asked about nausea. The clinician replied kindly with timing, hydration, and protein tips. It eased within a week. Felt well supported.

Onboarding felt supportive

Assessment was quick, the app is simple, and check-ins felt human. Clear medication info and delivery updates helped me start confidently. Scale pairing was easy too.

Supportive, structured program

Enrollment was simple, with clear consent steps. The app modules and reminders kept me on track. Messaging with the team felt thoughtful, not generic.

Kind reply on billing

I asked about pausing a month. They answered the same day with steps and confirmed the pause. Friendly and concise.

Small win that mattered

The app congratulated me for hitting a movement goal on a rough day. It felt silly to smile, but I did. Momentum is real.

Responsible guidance, steady progress

The approach made me feel cautiously optimistic. Clear notes on treatment and expectations helped manage anxiety. A few app screens could load faster.

Felt supported, not judged

I was nervous starting, but the tone stayed compassionate and realistic. The coaching nudged me gently, and the app made tracking feel doable on hard days.

Structured onboarding and app

Eligibility check was straightforward and the app guided me with practical goals. Messaging stayed clear about clinical oversight and I appreciated reminders to ask the care team before changes. The learning curve was light.

Care team was attentive

Questions about side effects were answered quickly with clear next steps. I felt heard and safe, and the guidance matched what the app emphasized.

Fast clinical responses

Messaged about a dosing question and got a prompt, measured reply with next steps and app reminders. Professional tone, clear boundaries, very reassuring.

Supportive program, clear guardrails

The intake felt thorough, and the app kept me focused on habits, not just medication. Coaches nudged gently, and safety guidance was transparent. I felt looked after, not pressured.

Helpful coach, steady progress

The onboarding quiz and consult set expectations clearly. Medication was only started after checks, and the app nudges plus weekly messages kept me focused. I'm losing slowly but consistently, which feels sustainable.

AVOID - CON ARTISTS - IMPOSSIBLE TO CANCEL SUBSCRIPTION

I received an email around 9pm on 27th telling me that they processing my next order unless I postpone or cancel it by 11:59 pm on 27th. Really? Giving me 3 hrs? Sorry at this time I am asleep as I need to be up for work at 4 am. As soon as I picked up an email next day, it took me an hour to find how to at least postpone the order. And unfortunately, due to change of my financial circumstances unexpectedly I have no choice but to cancel my subscription with Juniper. So the search how to do it began. I sent and email to hello juniper uk (that's the only email I could find for everything, cancellation, even complaints or any other questions) asking to cancel my future orders and my subscription with immediate effect due to financial circumstances changes. Surprise surprise, it's not as easy as you think. I eventually got a response telling me that emailing them is not enough. I have to fill out online cancellation form. Took me forever to find subscription cancellation online form link tbh So from 28th I kept filling in a couple of times a day subscription cancellation form. To this day my account sits as postponed but NOT cancelled or closed. I received standard script email confirming that they received my request to cancel my subscription and telling me cancellation confirmation email will follow in 24 hrs. Never got one so far. I sent another email to hello juniper uk demanding to cancel all my future orders and subscription with immediate effect or I will have no choice but to go to my credit card provider to get charges by juniper reimbursed if they try to take my money for another order in the future. Shocking to say the least. But I keep filling in a couple of times a day subscription cancellation online form ever since and there is no confirmation that my subscription to juniper has been cancelled. Form in itself, has at least 10 slides if not more, comes across like a desperate attempt to keep you tied in. They try all the tricks in the book to keep you in and you have to answer a few times that you are not interested and you are sure you want to cancel. Why do I need to go through this??? If I am filling in the cancellation form I am sure and I have made my mind already, I am not 5 years old. And £65 off offered at the end of the form will not change my mind. So I am still waiting for cancellation confirmation email to come through. Wonder how long it will take me to get subscription cancellation confirmed in writing

I feel more active and can work out with better focus

I feel more active and can work out with better focus In the first 3 weeks of Juniper treatment, I dropped 4 kg My food cravings are much lower now My metabolism has got better I’m enjoying a stronger sense of well beeing

Great service.

Got a fast reply when my payment didn’t go out on time. I was bit nervous at first, but they answered me in few hours and fixed the issue. They moved my direct debit for next payments and marked my order urgent. Really helpfull team, 10 out of 10.

Very skilled staff.

Very skilled staff. I am quite happy with the way your team handled everything. Kind regards Wallaya

Amazing results.

Amazing results. Friendly service and really helpful support from the start! Big thanks to the Juniper teem for all their hard work.

Reply was clear but the app doesnt

Reply was clear but the app doesnt show that when you pick a new pen size you get a new pen right away!

Mostly useful guidance.

Mostly useful guidance. Sadly I was too late to ask about raising the dose because of nausea. Luckily that is improving so moving forward with the 10ths which has now arived.

Kept updated fast about price changes

Kept updated fast about price changes Nice contact with pharmasist Easy switch to wegivy Good webinar with Kevin

Juniper has shown real professionalism

Juniper has shown real professionalism, my coach Tasmiyah is always kind and suportive. This company is very good and they reply fast to any questions. Not the lowest price but the quality is worth it.

I just want to say i was really happy and thankful

I just want to say i was really happy and thankful for the help and fast reply from juniper,7. Their team was very polite and made sure all my questions were answred quickly. I appreciate their good service and will definetely use them again.

The advisers were very professional and helpful in every conversation.

The advisers were very professional and helpful in every conversation. They showed real responsibility for the issues I brought up, which I liked. I have talked with them many times since 28th July.