MoPla.solutions Reviews - 46

Ich habe ein gültiges Deutschlandticket-Abo

Ich habe ein gültiges Deutschlandticket-Abo, das normalerweise am 1. des Monats abgebucht wird. Diesen Monat wurde die Abbuchung aber erst am 2.9. über Paypal durchgeführt. Da mein Ticket am 1.9. im System nicht als gültig angezeigt wurde, musste ich ein extra Ticket kaufen, um meine Fahrt zu machen. Ich bitte daher um Überprüfung und Rückerstattung der zusätzlichen Kosten für das am 1.9. gekaufte Ticket!!! Bitte in Ihr E-Mail gucken!!!

I used Mopla to buy the Deutschland ticket

I used Mopla to buy the Deutschland ticket while my parents were here from NZ. We canceled the tickets on the 9th of the month, on time. I was still charged 49€ for the month even though my parents had left. I’m sure I followed the cancellation steps correctly, despite their tricky user interface that seems designed to make cancellation difficult. It’s disheartening that companies operate this way, tricking people into losing money.

They took my money unfairly.

There was a problem with their payment system (all other payments from my account worked fine), which made my ticket not valid. I had to get another ticket from a different seller, then they kept sending me many emails demanding payment, so I had to pay twice because of their error.

In normal use, I find the app really good

In normal use, I find the app really good, very easy to use, and especially when pausing there are no problems. Really handy! Recently, though, I had to change my account, and there were some issues with the app. I used an account transfer service from the new bank, but it didn’t work well with Mopla. That was in January, and I managed to fix it somehow. In February, I paused my subscription, and when I wanted to reactivate it in mid-March, the new account number was no longer recognized, even though it worked after some trouble in January. The button for adding a different account didn’t work, and PayPal didn’t work either, which was quite stressful because I wanted to travel suddenly and was already almost on the train, ready but without an active Germany ticket. Very uncomfortable. Eventually, it worked. Now I’m curious how it will go in May.

I am really happy with mo.pla.

The most important thing for me is that the ticket always works, I never had any problems during checks. The best part is that you can pause the ticket without having to cancel it every time like with some other providers. And if you want to cancel, you can do it 24 hours before the next payment, which is another big plus. The payment process also goes smoothly every time. I can really recommend mo.pla to everyone. Five stars from me!!!

The Mopla app made it simple for me, even though I'm not from Germany

The Mopla app made it simple for me, even though I'm not from Germany and don’t have a German bank card, to buy the Deutschland ticket. I managed to pause and stop it when I needed to, which helped a lot. I liked that I could cancle the ticket on the final day of the month — that mattered to me since I wasn't sure if I’d still want it in July until July came. The ticket checkers always looked glad.

We purchased a sectional and are really happy with it.

We purchased a sectional and are really happy with it. It’s a stunning couch. Also, 25home’s customer service is great. When we asked for a specific delivery date, they were very flexible. The delivery team was fast, polite, and professional. We had a minor issue while assembling the couch, but when we contacted the 25home team, they did everything they could to fix it. Definitely recommend them.

With the app mo.pla, you can buy the Germany

With the app mo.pla, you can buy the Germany ticket anytime and activate it immediately. You can also cancel it up to 24 hours before the end of the current month. Other apps require you to cancel by the 10th of the month, so if you buy it after the 10th, you end up paying for two months. We have used it multiple times on short notice, and it works just fine, really handy!

I really like this company!

Their Deutschlandticket service is such a good way to avoid all the paper work hassles. I like that you can cancel up to 1 day before the new month starts, and also pause your subscription if you go abroad. Many of my friends visiting Germany tried this app too, because it does not need city registration. Really recomend it for anyone using DT.

I was able to buy my ticket right on the train

I was able to buy my ticket right on the train, worked all fine. Only thing is, mopla is the only one that doesn’t offer a chipcard, wich I don’t find very handy. So from 1.7 I’ll get a subscription from the local transport company. Other than that, I’ve been totaly happy for the past 2 years, always got my ticket with no problems.

Really great app!

Mopla is simple, works well, and is easy to understand. I’ve used it many times and never had trouble with ticket scaning – it all ran smooth each time. The help team replies fast and knows what they’re doing, which makes the app feel even more safe. It’s a good service I’d hapilly suggest to anyone going around this region.

Pre-questions were answered quickly and clearly

Pre-questions were answered quickly and clearly by customer service within 1 hour. Ordering, paying, and using the ticket was very simple and easy even for people not so good with phones. Cancelling was also easy and without any problem. From me, a clear recomendation :-)

I've been using this app for some time.

I've been using this app for some time. My credit card got stolen, and now that I have a new one, I can't enter the information. I contacted support, but they haven't responded. I also can't delete my account. Now, I'm hoping to get help or at least a reply through this.

Mopla worked well for me and I like

Mopla worked well for me and I like that you can cancel the Deutschland ticket subscription just a day before the end of the month. When I bought it from DB the first time, I got charged for 2 months since you need to cancel too early. Mopla's policy is much better.

I have been using MoPla for over a year and everything

I have been using MoPla for over a year and everything has worked smooth so far, I took breaks sometimes and then started again. No stress with canceling subscriptions like with other companies, everything is just one click. I haven’t had any problems so far.

Really good app

Really good app that is changing the German Transport System a lot. It makes traveling easier and more comfortable for everyone using it. Definitely a big help for daily commuters and tourists alike.

Really easy to use.

Really easy to use. The customer support is very helpfull and replies fast. Thanks a lot for your great service, it makes everything much simpler for me.

My real experience with this Mopla is that

My real experience with this Mopla is that I have been enjoying your service continous and without any letdown. You offer great services.

I've been using the mopla app for over

I've been using the mopla app for over a year now and I've never had any issues. I can only suggest mopla.

We use MoPla for our staff.

We use MoPla for our staff. Once a ticket is set up, it works well. The signing in and out of staff now goes smoothly after initial issues. However, we'd like a summary for the invoice to see which tickets are being billed.

Seems like the best way to use the D-Ticket.

Seems like the best way to use the D-Ticket. After an initial problem because the pause function seemed to be ignored, it was sorted out. There was actually no charge. The software still seems not fully developed yet.

Within a few hours, the issue was resolved.

Within a few hours, the issue was resolved. The employee from mopla.solutions chose to make direct contact (via email), which helped in solving the problem.

I tried to start a subscription on 01.01.

I tried to start a subscription on 01.01. Both my credit and debit cards showed €0 as the amount to be charged, so no subscription was opened. MoPla told me the next day that this is normal and that the charge is just for verification. I would have to order again. Since I needed the DeutschlandTicket on the morning of 02.01, I bought it from another place.

They ask you to pay before you realy know what you're getting into.

They ask you to pay before you realy know what you're getting into. Once they charge you, forget about getting your money back. Take off your card info fast if you sign up. The suport team is not helpfull at all. All they care about is money. Better to look for other choices.

They almost always arrive late

They almost always arrive late, the drivers are nice but just can’t manage to be on time! You end up waiting longer than planned every time, it’s really annoyng.

I strongly advise against using Mopla

I strongly advise against using Mopla. My experience was a nightmare. I subscribed for one month and canceled on the last day, but they extended it for another month, claiming cancellation only applies after the next month. The very next day, they attempted to charge my card, which failed due to insufficient funds. Shortly after, I received threats of legal action over the "outstanding debt." Despite multiple requests to settle the amount, their support team repeatedly tried charging an old card that was briefly linked to my account but had been replaced with a new card in my settings. When I pointed this out, they ignored my emails and kept reminding me of the debt. Frustrated, I transferred the payment directly and requested confirmation, only to be told my subscription would continue until they processed the payment—despite my explicit instructions to cancel. In summary, I used their service for two weeks, paid €100, and wasted countless hours dealing with their incompetent support. Avoid Mopla at all costs.

I believe this is the most rigid company

I believe this is the most rigid company I have ever worked with. I would not suggest them at all. Even if you've been a faithful customer for a long time, they couldn't care less about making any compromises. Quite shameful.

less than 1 star, avoid this company at all cost.

less than 1 star, avoid this company at all cost. They make everything hard to handle. Plus they add extra charges for things you don’t need. Stay alert.

Stay away

Very bad experience they sent me emails to threaten me and I cancelled my subscription , very bad customer support

Bewertung für Mopla – Warnung vor intransparenter Abo-Falle!

Ich hatte eine äußerst negative Erfahrung mit Mopla und möchte andere potenzielle Kunden vor den fragwürdigen Geschäftspraktiken dieses Unternehmens warnen. 1️⃣ Intransparente Abo-Verlängerung Ich hatte mein Deutschlandticket über Mopla pausiert, doch nach der Pause wurde das Abo ohne jegliche Erinnerungs- oder Bestätigungsmail automatisch reaktiviert. Eine solche Benachrichtigung wäre nicht nur kundenfreundlich, sondern wird bei fairen Anbietern auch standardmäßig praktiziert. 2️⃣ Unfaire Kündigungsbedingungen Mopla verlangt, dass die Kündigung mindestens 24 Stunden vor Monatsende eingeht – was rechtlich fragwürdig und verbraucherunfreundlich ist. Eine so kurze Kündigungsfrist kann leicht dazu führen, dass Kunden in eine weitere ungewollte Verlängerung gedrängt werden. 3️⃣ Unkooperativer und unfreundlicher Kundenservice Als ich mich mit meinem Anliegen an den Kundenservice wandte, erhielt ich nur standardisierte Antworten, die sich ständig auf die AGB beriefen, anstatt eine individuelle Lösung anzubieten. Selbst nach mehrmaliger Nachfrage wurde meine Beschwerde ignoriert, und das Geld wurde trotzdem abgebucht. 4️⃣ Mögliche Verstöße gegen Verbraucherrechte Nach meiner Recherche könnten einige der Praktiken von Mopla gegen geltende Verbraucherrechte verstoßen: • § 307 BGB: Unangemessene AGB-Klauseln durch fehlende Transparenz. • § 5 UWG: Irreführung durch Unterlassen einer rechtzeitigen Benachrichtigung. • § 312d BGB: Verletzung der Informationspflichten bei Online-Abonnements. Fazit: Ich kann Mopla NICHT empfehlen! Wenn ihr Wert auf faire Geschäftsbedingungen, transparente Abos und einen kooperativen Kundenservice legt, dann solltet ihr euch einen anderen Anbieter suchen. Ich werde mich nun an die Verbraucherzentrale wenden und rechtliche Schritte prüfen. ❌ Finger weg von Mopla! ❌