Litter-robot.com

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I can't help but wonder

I can't help but wonder if some of the negative reviews were written without giving the customer service team a fair chance to resolve their issues or maybe due to misunderstandings. However, my first encounter with customer support was truly outstanding! Before I get into that, let me say that our Litter-Robot 3 has been one of the best investments we've ever made. Our cats adore it, and, more importantly, so do we. It's become an indispensable convenience in our lives. I've actually convinced three of my friends to get one, and they share the same sentiment. Recently, we encountered an issue with our device after performing regular cleaning and maintenance. I did some online research and tried all the troubleshooting methods I could find, but none worked. Eventually, I stumbled upon a post indicating a specific issue with some Litter-Robot 3 devices related to the pinch sensor and DFI modules malfunctioning after a few years. This may have been due to not strictly adhering to the recommended cleaning and maintenance schedule, but we did try our best. I reached out to customer support via email, explained my situation, and asked if they could help with replacing a couple of parts, even though our device was out of warranty. To my surprise, I received a prompt response requesting some information about my robot. Within a day, they confirmed that replacement parts were on their way to us at no cost. It was a hassle-free, quick, and professional experience. This is exactly how customer support should treat customers who invested significantly in their product. Kudos to Whisker!

After using PetSafe products for many years

After using PetSafe products for many years, I needed a new litter box when mine stoped working. Sadly, I bought four new ones, and every single one stoped working in just a few days. It was really disappointing because the quality was not great. Then I saw an ad for the Litter-Robot 4 and thought I’d give it a shot. I have to say—it was a great choice! This product is amazing, and the company behind it is just as good. The Litter-Robot 4 is one of the most interesting pet products I’ve ever had, and it works so well. The best part? It’s super quiet—you can hardly hear it at all. It looks modern and doesn’t take up much space, so it fits well in any home. The waste drawer is big and hidden, and the self-cleaning feature makes life so much easier. My cats use it without problems, and it cleans itself right after. The best thing is, I don’t have to scoop or clean it by hand anymore—it does everything on its own! When I needed help, the Support Team was great. Wait times on the phone were fair, and the staff knew what they were talking about. The product has a one-year warranty, but for just $100, you can make it three years—which is a really good deal for something this nice. Yes, it costs a bit, but don’t let that stop you. The Litter-Robot 4 has been worth every dollar. If you’re thinking about it, go ahead—you won’t regret it!

Got the Litter Robot 4 in Sep 2023

Got the Litter Robot 4 in Sep 2023. Used for 8 months, works really well for my 4 cats. Spend around 20 mins weekly for a thorough clean. Important: Hard floor is key! Doesn't work well on carpet, rugs, or mats. Got a 1/4 inch plywood sheet to put it on (room is carpeted). No more errors or malfunctions.

This week I finally got my Litter Robot.

This week I finally got my Litter Robot. As a multiple cat owner & breeder of the wonderful Sphynx cat, I’ve never really had trouble with scooping. I don’t find it gross or hard to do. Caring for my cats is something I love, and this is just a part of it. However, since I am immune compromised, it makes sense to limit it, plus, I had some gift vouchers to use. I figured if I was going to treat myself, my cats deserved it too. Ideally, I’d like a robot that has a camera built-in and pet recognition. There is one like this, but it makes you buy lots of extra things or parts that raise the price even more than the high cost, which isn’t great for me since I don't mind cleaning after my cats. So, the store where I had the vouchers sells Litter Robot, and that’s the one I went for. After buying it, I found out that in the USA, they sell a camera mount, but it’s not available in the UK. I’m sure the next version will have a camera built-in, but I don’t plan on buying another one (unless I win the lottery). I don’t usually have that kind of money to spend, that's for sure. Anyway, it came in a huge box. I pulled it out and set it up pretty easily. My youngest cat had no problem and used it straight away. The other two took about three days to get used to it. I had been using top entry ModKat litter boxes, which I liked since it’s closest to how cats would use the bathroom in nature (deep litter to dig and bury into). I wasn’t sure if they would like the Litter Robot, but it seems they do. I’ve since added a 2-year extended warranty (giving me 4 years total) since it has many moving parts, and considering the cost, replacing it seems like a smart choice. The App is great. Though two of my cats are similar in weight, and it took a day or two for it to tell them apart. I’m a little concerned about a possible queue issue and what might happen if it’s in use when someone else is waiting. It does stop if it’s mid-cycle, though I wonder what would happen if it stopped exactly when the drawer hole is open to accept the previous cat’s deposit. So far, so good. Customer care has been helpful and quick to respond when I had questions or needed help adding my Litter Robot (bought elsewhere) to my WHISKAS online account to keep everything in one place in case I need assistance or want to subscribe to consumables. Thankfully, it can use any similar-sized waste bag, so you aren’t stuck with theirs, and you can find carbon filters for a lower cost elsewhere. Please, please add the camera mount to UK stocks, and while you’re at it, make it available in white too, not just black! I enjoy seeing the data about my cat’s bathroom habits. A camera would allow me to get even more information. And although I don’t mind scooping, my robot-owning friends are waiting for me to say, "ugh, I have to scoop," to prove I’m a full convert.

This product terrible!

This product terrible! Always gets stuck - even when the waste tray is empty. Cleaning it worse than jackhammering the normal clumping litter from a litter pan. Worth $700 - are you kidding? And it stinks. Customer service nonexistent. I complained and asked for help many times. The answer always “update the software”.i just bought it! And I don’t even rely on the software anymore. I manually make the tub turn after every cat uses it. This one of the worst products I’ve wasted money on. Don’t buy it. They refused to let me return it, so I filing a complaint with the FTC for false advertising and lack of customer support in finding a solution to a product that does not work as described. Thinking about seeing if a class-action lawsuit might be possible. Read their responses to the reviews…written by another robot. All the same garbage. Disgusting company.

Litter Robot 3 - Disappointing Performance.

Litter Robot 3 - Disappointing Performance. My LR3 has always had issues. Over the past 2 years, I’ve had to replace the pinch sensors, 2 liners, the car sensor, and today the motor. It’s hard to believe a company would expect customers to handle these repairs, and I intend to report this to the relevant authorities. From the beginning, the unit has rarely worked as expected, often failing to detect the cats, and frequently showing errors like “dump fault” or “torque fault.”

The litter robot iz overpriced, stinky

The litter robot iz overpriced, stinky and malfunctions. Don't waste your time or money. My litter robot didn't detect one of my cats and started cycling while she was in there and she never used it again. At about the year mark, the robot kept getting stuck when cycling or wouldn't cycle after use. Horrible horrible product. I can't believe I fell for the marketing, buy from someone else

I purchased a Robot 3

I purchased a Robot 3 and encountered problems with its functionality fairly early on. Although I managed to get it working again after some resets and cleaning, I faced issues right before the warranty expired. The unit failed to release waste, and I was sent a new liner, which I believe shouldn't have been necessary for a product that costs over $500. Now, I'm dealing with a flashing blue light indicating a full drawer, and because the warranty has expired, I've been told it might cost nearly $200 to replace the base or have it fixed. After expressing my concerns, the company offered to send me a new DFI pinch kit, valued at $30, which I'll need to install myself (not being particularly handy). To sum it up, this product isn't worth the trouble. At $500, it's too expensive to have so many issues. However, there don't seem to be better alternatives available. So, keep your expectations low and be prepared for potential problems you'll need to deal with or tolerate. In my opinion, the company can't offer exceptional customer service because the product's quality isn't up to par yet.

We purchased the Litter-Robot4

We purchased the Litter-Robot4, and it's been nothing but trouble. It stops working approximately every 3 days, and we have to manually reset it by turning it off and on. The Wi-Fi function is even worse, as it disconnects after about a week and won't reconnect. It claims it's already registered when we try to reconnect. We had high hopes for this product, but it's been a major letdown. Unfortunately, we can't return it, so all we can do is share our honest experience on various websites and warn people to steer clear. It's disappointing, and we recommend saving your money and looking for an alternative.

unhelpful and neglectful

Whisker's customer support is incredibly unhelpful and neglectful. Despite multiple attempts to reach out through various channels, they consistently ignore customers and even hang up on them. Instead of offering solutions, they push replacement products that often don't solve the problem and then try to charge for them. Dealing with their team is frustrating and unproductive, leaving customers feeling ignored and dissatisfied. If the product works, that's fine, but don't expect any support if you encounter any issues.