Litter-robot.com

I can't help but wonder if some of the negative reviews were written without giving the customer service team a fair chance to resolve their issues or maybe due to misunderstandings. However, my first encounter with customer support was truly outstanding! Before I get into that, let me say that our Litter-Robot 3 has been one of the best investments we've ever made. Our cats adore it, and, more importantly, so do we. It's become an indispensable convenience in our lives. I've actually convinced three of my friends to get one, and they share the same sentiment. Recently, we encountered an issue with our device after performing regular cleaning and maintenance. I did some online research and tried all the troubleshooting methods I could find, but none worked. Eventually, I stumbled upon a post indicating a specific issue with some Litter-Robot 3 devices related to the pinch sensor and DFI modules malfunctioning after a few years. This may have been due to not strictly adhering to the recommended cleaning and maintenance schedule, but we did try our best. I reached out to customer support via email, explained my situation, and asked if they could help with replacing a couple of parts, even though our device was out of warranty. To my surprise, I received a prompt response requesting some information about my robot. Within a day, they confirmed that replacement parts were on their way to us at no cost. It was a hassle-free, quick, and professional experience. This is exactly how customer support should treat customers who invested significantly in their product. Kudos to Whisker!

I purchased a Robot 3 and encountered problems with its functionality fairly early on. Although I managed to get it working again after some resets and cleaning, I faced issues right before the warranty expired. The unit failed to release waste, and I was sent a new liner, which I believe shouldn't have been necessary for a product that costs over $500. Now, I'm dealing with a flashing blue light indicating a full drawer, and because the warranty has expired, I've been told it might cost nearly $200 to replace the base or have it fixed. After expressing my concerns, the company offered to send me a new DFI pinch kit, valued at $30, which I'll need to install myself (not being particularly handy). To sum it up, this product isn't worth the trouble. At $500, it's too expensive to have so many issues. However, there don't seem to be better alternatives available. So, keep your expectations low and be prepared for potential problems you'll need to deal with or tolerate. In my opinion, the company can't offer exceptional customer service because the product's quality isn't up to par yet.

This product terrible! Always gets stuck - even when the waste tray is empty. Cleaning it worse than jackhammering the normal clumping litter from a litter pan. Worth $700 - are you kidding? And it stinks. Customer service nonexistent. I complained and asked for help many times. The answer always “update the software”.i just bought it! And I don’t even rely on the software anymore. I manually make the tub turn after every cat uses it. This one of the worst products I’ve wasted money on. Don’t buy it. They refused to let me return it, so I filing a complaint with the FTC for false advertising and lack of customer support in finding a solution to a product that does not work as described. Thinking about seeing if a class-action lawsuit might be possible. Read their responses to the reviews…written by another robot. All the same garbage. Disgusting company.

We purchased the Litter-Robot4, and it's been nothing but trouble. It stops working approximately every 3 days, and we have to manually reset it by turning it off and on. The Wi-Fi function is even worse, as it disconnects after about a week and won't reconnect. It claims it's already registered when we try to reconnect. We had high hopes for this product, but it's been a major letdown. Unfortunately, we can't return it, so all we can do is share our honest experience on various websites and warn people to steer clear. It's disappointing, and we recommend saving your money and looking for an alternative.

Whisker's customer support is incredibly unhelpful and neglectful. Despite multiple attempts to reach out through various channels, they consistently ignore customers and even hang up on them. Instead of offering solutions, they push replacement products that often don't solve the problem and then try to charge for them. Dealing with their team is frustrating and unproductive, leaving customers feeling ignored and dissatisfied. If the product works, that's fine, but don't expect any support if you encounter any issues.

The litter robot iz overpriced, stinky and malfunctions. Don't waste your time or money. My litter robot didn't detect one of my cats and started cycling while she was in there and she never used it again. At about the year mark, the robot kept getting stuck when cycling or wouldn't cycle after use. Horrible horrible product. I can't believe I fell for the marketing, buy from someone else

Got the Litter Robot 4 in Sep 2023. Used for 8 months, works really well for my 4 cats. Spend around 20 mins weekly for a thorough clean. Important: Hard floor is key! Doesn't work well on carpet, rugs, or mats. Got a 1/4 inch plywood sheet to put it on (room is carpeted). No more errors or malfunctions.