Life MD

Not enough adjectives to describe my level of shock at how disorganized this organization is. I patiently waited 3 weeks for an appointment, all the while they have already charged me for a membership I was getting no benefit. After my first appointment, I was told I would get my prescription with in a week but when I inquired online to find out the status because there was no evidence it has shipped, they told me 10-14 days. I called and was told that was incorrect. I received my first prescription within 7 days. Next prescription was ordered on May 13 to ensure arrival before I was ready to start week 5. To this date June 1, no sign of this prescription and no response or promised phone calls. Now there is a new prescription ordered on May 30. Nobody knows if I will ever receive the May 13 order and there is no tracking order on the May 30 order. Actually noone has actually answered one question. Just a bunch of aplogies and false promises. Now nobody answers the phone and you are directed to a portal with no information and if you get a response it will be 5 days later. I forewarn anyone interested in this program, don't do this to your self.

I've been facing a significant issue with the company's customer service, as I've been waiting for a response through their portal, direct email (including one addressed to the 'president'), and by phone for almost three weeks now. Strangely, it appears that they respond more promptly to customer reviews than to actual customer service inquiries. In my frustration, I find myself resorting to leaving a review in the hopes of getting some assistance. Without the reassurance from positive reviews, I would have seriously questioned if I've fallen victim to a scam. My specific concern revolves around my request for a cancellation and refund for the weight management program. This request stems from being declined for coverage and personal decisions. Unfortunately, I'm unable to locate a reference number for my request, but I'm more than willing to provide any necessary contact information in the hopes of expediting the resolution process.

There add popped up about sleep support while scrolling on a Sunday. I answered the questions it recommended a drug. Based on the description it sounded like a stronger version of melatonin. Decided to try 2 months worth but after I processed the order thru paypal, it was for 4 months worth. There was no means to cancel the order to resubmit for lower amount. The support ticket button wasn't working, so I sent an email, called several "support" phone numbers which indicated no one was there. Got message they would get back to in within 24hrs. But there was a "doctor" available to okay the prescription & next thing the order indicates it was shipped, on a Sunday? Based on other reviews I've read, it appears I have 4 months of pills that won't work. There's something not right here.

I'm truly impressed with the concept behind this company. My nurse, Mandy, delivered exceptional care, displaying attentiveness, knowledge, and engaging communication. The team's responsiveness to my inquiries was commendable. However, a concerning aspect is the compounding pharmacy they utilize, which claims accreditation without being recognized by any national accrediting agency. To validate, I tested other compounding agencies and easily found their accreditations. Additionally, their chosen compounding agency is entangled in a lawsuit regarding the safety of their products. Despite the company's solid program and the amazing team at LifeMD, I strongly urge them to consider an alternative compounding agency for their weight loss medications.

Unfortunately I like many others I’m seeing in here have not received my refund or anything from them. The ad said instantly we would be refunded if it was found we would not qualify for this program. My weight was not enough and sadly I had already paid $300. Now I’m just out that much money and not feeling better about myself at all. I think we all need to contact the Better Business Bureau or someone and the federal level so this does not continue to happen to others. I’m reading the same story over and over on here. Obviously that’s why you pay upfront. I wanted the medicine but did not get it or my refund as advertised. What I got was taken for a ride and lost $300.00

I reached out to the company seeking a refund, but unfortunately, my experience has taken a disappointing turn. Regrettably, after requesting a refund, I found myself blocked from further communication with them. This situation has left me frustrated and concerned about the legitimacy of this company. It's disheartening to feel like I've fallen victim to what seems to be a scam. In light of this, I am contemplating taking more serious actions, such as filing a police report and reaching out to the Better Business Bureau (BBB). Additionally, I am considering making my experience known on social media to alert others who may be considering engaging with this company.

They don’t tell you upfront that you have to pay monthly dues plus the medicine. That’s fine. It’s still comes into the reasonable price. The problem is they took too many people in at the beginning of the year. They could not fulfill any refill requests for two months.. then when the appointment time comes, they don’t show up for your appointments so you have to make another appointment to get your refills. I got one refill in three months because of their backlog and they were unwilling to work with me whatsoever. Offered to give me a free month if I signed up for another three months, but I was unwilling to go through their horrendous program any further

I just joined today and thought my medication would be covered. I paid nearly $300 for three months, but after it charged my card, it says I can't even get an appointment for three weeks. Why pay for something I'm not getting? I won't even receive medication because I said I don't have insurance that covers it. Am I paying for someone to negotiate insurance I don't have? Very misleading and deceptive. I want a full refund or I'll dispute it with my credit card company. I work for a business credit reporting agency and checked your company's score after seeing negative reviews. It's very bad. Please refund me, or I'll complain to BBB and my company.

My experience with this company was disappointing. In my initial appointment with Corky, she was 40 minutes late, citing the previous patient's lengthy questions. The distracting background screen and limited question time added to the frustration. Opting for a different doctor, Dr. Culpepper, brought little improvement. He arrived slightly late, focused solely on medication options without personal engagement, resembling a sales call. Abruptly ending the session due to his schedule was unprofessional. After these encounters, my confidence in the company waned, and I opted out due to the unreliable service and unprofessional conduct.

Ordered a sleeping med and took it for 4 nightsbeing however it did not work well... took hours to fall asleep. Called lifeMD and no problem throw the pills you have out and we send another brand. Not a refund but a replacement. I was good with that. 10 days go by and no drugs. I called and after being transferred around 4 times I was told that they would not refund or replace. So I am stuck with $200 pills that don't work and no (promised) refund. This with a very condescending attitude

I have sleep issues. I approached LifeMD answered handful of questions, paid $270 and received pills to help with sleep. I took the pills for two days and effect was the opposite I hardly got any sleep during. I communicated that to my assigned Dr with response. So I stopped the meds on my own. The only response I got was not to explain my options yet to explain how I am out my money and out of luck on this one.. this is not a medical organization this is a scam.

Initially intrigued by the high medication prices, I opted to explore a new sleep aid as my current one proved ineffective. Unfortunately, after the doctor chose not to prescribe the medication without a clear explanation, I accepted the cancellation. The issue arose when they refused to refund my payment, despite no service or product received. LifeMD falls short on customer satisfaction, leaving me dissatisfied with their practices. Caution is advised.

I enrolled with this company, adhered to their app protocols diligently. Despite submitting my health profile four times, it reflected in my portal and login consistently. However, the doctor abruptly canceled my appointment, and they scheduled a replacement a week later, doubling my wait time. My four portal messages went unanswered, and calls yielded no returned calls. Disappointed, I'm filing complaints with my credit card company and the BBB.

I've contacted the company three times seeking a refund, and despite assurances from the customer care team, the promised refund within 3-5 days is still pending. The delay is disappointing, and the overall experience has left me frustrated. Additionally, waiting nearly a month for a doctor visit is unacceptable. My trust in the company has been significantly shaken, and I would caution others against investing their money here.

I initially appreciated the lifetime discount promise for medication, but my experience soured quickly. The second order surprised me with a hefty price hike, only partially rectified upon complaint. The third order, devoid of any discount, left me disgruntled. The customer service representative I interacted with lacked courtesy and professionalism, prompting my decision to cancel my subscription.

Thankfully, I quickly received a notification from my credit card company alerting me to potential fraud linked to this company, preventing the transaction. Despite claiming membership benefits, the associated fee does not cover medications as implied. Avoiding a potential loss of $400, I promptly cancelled my credit card and blocked any further transactions. Caution is advised.

I am now 18 days into the program and have not received any medication and only scripted responses. The status of my medication from the pharmacy has not changed in that amount of time they come back and offer you free months, but what good is that if you don’t get any service or answers. it appears to be a scam with no intention of actually delivering a good program

After less than a week after signing up, the non responsive nature of the support team and the website being down I asked for a cancellation and a refund. A month later I have received no response and have been stonewalled. Having used several other teledoc services, this has been by far the absolute worst and feel like I’ve been stolen from. Absolute rubbish.

I waited three weeks for my virtual appointment post-payment, with no upfront information on the wait time. After 14 days, my medication hadn't shipped, and they were clueless about the delay. Though I received a refund, the process, coupled with a month-long financial hold, left me dissatisfied. For those prioritizing health, I'd recommend looking elsewhere.

My experience with this company has been fantastic! The doctor is highly skilled, and the staff is incredibly helpful. Whenever I reach out via email, they promptly address my needs with efficiency and care. Their attentive listening and genuine assistance make them a reliable choice for medical services.

I don't know how this place is in business all I've been texted back since I paid my $199 is intakes 10 to 14 business days to process you're script not including weekend's or holidays and when shipped we will provide you with a tracking number no other messages always the same it's a joke.

I ordered my meds 3 weeks ago but hadn't got them yet, which was weird for me. When I rang up, a really helpful person named Dainelis helped me out. She was so caring and nice. She made me feel better and sorted out my issue fast. Your staff, like her, are truly amazing!

Your representative Jennifer should be praised. She not only saved a customer, but she’s very skilled in her job function. She found a couple of problems with my account. We got those fixed. We got an appointment made for me. She was outstanding. great job!

Dr. Asunta Moduthagam MD was great. She was nice, listened to my questions, and answered them completely. She took the time to discuss my overall health, not just weight loss. I really value her time, compassion, and the helpful information she gave me.

I've had a positive experience with Life MD. The doctor was helpful, kind, and provided insightful information about various medications, including the ones I'm prescribed. I am pleased with the service and appreciate the doctor's assistance.

So, I was unsure about trying this product. Finally, I decided to get online but was confused about a few things. I called and Melody helped answer all my questions and was nice to chat with. Hoping the rest of this journey is good.

Shanta Williams is AMAZING! She goes above and beyond to make me feel comfortable during my appointments, and she always has the answers to all of my questions. I'm truly grateful for what she and her team does. AMAZING!

Melody helped me with challenges finalizing my profile setup. I’m now logged in the app, finished my profile and ready for initial appointment. Great knowledge of system and great customer service! Thank you

I spend $290 for help with weight loss. I got a 10 min consultation and that was it! I received no help in getting the medication. When I set messages it was hard to get answers and help. So I am out $290

I ain't started the injexions yet but the first consult call went real good. She explained the process clear and outlined what to expect, and was real easy to talk to. Schedulin' process was smooth.