Reviews Summary

JanSport.com has a 1.7 - star rating from 3 reviews, indicating a low level of customer satisfaction!

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Rating (1.0)

About company

JanSport offers a variety of premium backpacks, bags, luggage, and more. Known for their quality and durability, JanSport has been a popular brand for over 50 years. They design packs that last, accompanying customers wherever they go. The brand prides itself on earning customer trust through reliable products. JanSport stands by the quality of every pack they make.

Key Details:

  • Location: The company is headquartered in Alameda, United States.
  • Founders: JanSport.com was so-founded by Skip Yowell.
  • Foundation Date: The company was established in the year 1967.

Customer reviews

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(2.0)
My son's backpack developed a tear at the bottom.
by Colleen

My son's backpack developed a tear at the bottom. I contacted them, and they mentioned the warranty and said they'd either repair it or issue a gift card. I paid $12 at the post office to send it in. They emailed saying the backpack would be sent back today. When I received it, nothing had been repaired. They stated, “Our warranty covers defects in materials and workmanship only. Normal wear and tear, like your backpack’s hole, isn’t covered.” I am quite let down by Jansport.

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(1.0)
I asked to cancel in one day and they
by Grandma

I asked to cancel in one day and they didn’t even send it out. Now they say they’re busy in the warehouse and can't do anything??? Does the warehouse belong to some one else???

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(2.0)
The bags are of low quality and cost a lot.
by Jéssica

The bags are of low quality and cost a lot. I bought one and followed the return guide, but it's been nearly two months and they still haven’t returned my money.

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