Guns.com Reviews - 142

Bought a clip from Guns.com,

Bought a clip from Guns.com, picked the wrong one by mistake. Kept it in the box, unopened, thinking an easy exchange would fix it. Contacted customer service, but they wouldn’t let me swap it. Frustrating. I've bought a bunch of stuff from them before, like five or six guns and loads of accessories. This time, though, their service really let me down. No exchanges, no refunds, no credits. For a regular, it feels like a slap in the face. If you’re thinking about buying from them, be careful. Not the place for good customer service. If they don’t value loyal customers, why should we value them?

I had a terrible experience

I had a terrible experience with this gun shop online. After I placed my order, I felt like they just didn't care anymore. When my gun arrived, it was all scratched up, which was really disappointing. Trying to return it was a nightmare; their customer service was unhelpful and rude. Garrett, the guy I dealt with, seemed clueless and didn't seem to care about the condition of the guns they were sending out. Honestly, I regret buying from them and would recommend looking somewhere else if you want to avoid the hassle and frustration I went through. Save yourself the headache and shop elsewhere.

Bought ammo during the President's

Bought ammo during the President's Day sale at Guns.com, where they promised a free box if you bought six. Turns out, there was a hidden trick to claim that free box. I didn’t know, so I missed out. I reached out to them, and they explained how I should’ve ordered, then pretty much said, “Tough luck.” I've spent a lot of money with them over the years, but this small issue has completely soured me. Feeling cheated over one box of ammo was the last straw. I won’t be buying from them again and I’ll make sure to share my experience with others. Not how you should treat loyal customers.

It’s a real letdown

When I got my brand new 1911 Colt 45, I was really excited, but that quickly changed when I saw a scratch on the stainless steel barrel. It was like getting a new car and finding a scratch on the hood—just not what you expect. I reached out to guns.com, hoping they’d make it right, but they’ve been brushing me off for weeks. It's frustrating, feeling like they don’t care about fixing their mistake. I mean, when you buy something new, you expect it to be perfect, right? I’m really disappointed with their service and definitely won’t be using them again. It’s a real letdown.

I hopped online to snag

I hopped online to snag a new gun, found the perfect one, and everything seemed smooth. I picked my FFL and got a confirmation on May 7th. Then, just two days later, I get an email saying they ran out of stock and bumped the price up nearly $100. Seriously? I’d refreshed my screen before ordering to be sure the gun was in stock and the price was right. Everything checked out. What a sneaky move to pull. It’s frustrating when you do your part as a customer, and the company just flips the script on you. Feels like a cheap trick, and now I'm stuck without the gun I wanted.

I can't believe how terrible

I can't believe how terrible my experience was with this company. Sold my Glock to them and it took more than 2 months just to get a shipping box, get my gun inspected, and finally receive a check. Customer service was a joke; non-existent really. When I reached out to complain about the insane delay, it took them almost a week to respond. Their excuse? "Sorry... we are behind due to the holidays." Seriously? That's just ridiculous and shameful. I wouldn't recommend anyone to buy or sell a gun with these folks. Learn from my mistake and take your business elsewhere!

Definitely not a great experience

I thought I'd try ordering a new rifle online, seemed like a straightforward thing, right? Well, turns out, not so much. They sent me an old rifle instead. I was like, "What?!" It took forever, like a whole month, just to get them to accept the return. I figured, okay, mistakes happen, I'll give it another shot and order again. But then, they left me hanging for 15 days just to tell me they couldn’t even fulfill the order. Seriously? It was just one mess after another. Felt like they didn't really care about making things right. Definitely not a great experience.

I tried ordering magazines for

I tried ordering magazines for my LCP Max and it was a total mess. Waited weeks and nothing happened, so I asked for a refund. They insisted the order had shipped and to wait 48 more hours. Still nothing, so I asked for a refund again. Instead, they opened a package claim. Two weeks later, after I followed up, they said I’d get my refund. Then, out of nowhere, they told me the package was shipped and no refund was possible. They did give me a $25 gift card, but honestly, after all that hassle, I don't even want it. Definitely not ordering from them again.

It's frustrating

I tried to buy a gun from this site where you bid and win, and the whole experience was a bit of a letdown. I had a couple of days to finalize the purchase, but I had some questions about the gun. I tried reaching out through Instagram, their website, and even called them, but nobody ever got back to me. In the end, I lost the chance to buy the gun I wanted. It's a shame because their prices are pretty good, but their customer service? Not so much. It's frustrating when you can't get the help you need, especially when you're ready to make a purchase.

Definitely not what I had in mind.

I thought I'd try selling my AR-10a supersass gen 2 on this website. A friend mentioned it, so I figured, why not? Anyway, I put in all the details and waited for their offer. When it finally came through, I was shocked. They offered me just $500! I mean, come on, I know my stuff and this rifle usually goes for five to six times that amount. It felt like they didn’t even take a proper look at what I was offering. I expected a fair deal, not something that left me feeling like I was being taken for a ride. Definitely not what I had in mind.

Avoid at all costs!

So, I decided to give this website a try, and boy was that a mistake. I ordered a specific firearm, but they sent me something completely different! When I finally got through to their so-called customer service, they basically shrugged it off, saying "stuff happens." Apparently, buried somewhere in their terms of service, it says the product images don't match what you actually get. Seriously?! They even admitted they could send a BB gun instead of a .308 and call it a day. It's ridiculous. This site is a total scam. Avoid at all costs!

I bought a shotgun

I bought a shotgun from Guns.com for $1,900, thinking it was perfect for me. But when it arrived, I found out it's a left-handed model, which was never mentioned in the description. There was just an “L” in the serial number, which I had no clue about. When I reached out to customer service for help, they pretty much told me to get lost. Apparently, all gun sales are final. It was so frustrating! If you're considering buying from them, I'd suggest being super careful or just avoiding Guns.com. I learned my lesson the hard way.

I placed an order earlier

I placed an order earlier today for two Canik Stretch pistols, total was $1756.76. Just 18 minutes later, I get an email saying my order was canceled. Each pistol was supposed to be $814.99 plus fees. Went back to their website, and now they were listed for $1029.99 each! Clearly, they weren't out of stock, they just wanted to jack up the prices. Felt like a bait-and-switch tactic, not cool at all. This is really disappointing and untrustworthy business behavior. Definitely makes me think twice about buying from them again.

Just a frustrating and costly experience overall

I recently bought what was supposed to be a certified 16 gauge, thinking it was all checked out and ready to go. But nope, the gun wouldn't eject shells no matter what brand I tried. I sent it back the very next day with a shell still stuck in it. They even noted the shell was still jammed when they got it, yet insisted nothing was wrong. To make matters worse, they only refunded part of my money, leaving me out $200. And trying to talk to a manager? Forget about it. Just a frustrating and costly experience overall.

I had a terrible experience

I had a terrible experience with this company. Bought a rifle for my son for Christmas, and it’s been almost a week with no sign of it shipping. Turns out they’re just a drop ship company for most of their firearms. Tried to cancel, but they wouldn’t let me. It’s like they only have one customer service manager, and I keep getting the same unhelpful person. Asked if I had to just accept the lies, and was shocked when they pretty much said yes. Filed two BBB complaints already. Avoid this company at all costs.

I'm so frustrated with this

I'm so frustrated with this company. I ended up paying way more for my gun than I should have, like an extra $264. The price kept going up the more I looked at it, and they trick you by saying there’s only a few left. Bought it when it said only 1 left, but next day they had more in stock at a lower price. Plus, they didn't mention all the extra fees. Got hit with a $16 FFL transfer fee and then another $46 when I picked it up. Feels like a total scam. Definitely not buying from them again.

I ordered a gun and

I ordered a gun and they shipped it to the wrong FFL, like 7 hours away from me. When I contacted them, they just said I must have picked that location myself. But that’s crazy because I only saw five nearby options when I ordered. No way I’d choose one 500 miles away. They refused to help fix it and now I’m stuck with this mess. Honestly, it’s been such a frustrating experience. Can’t believe they wouldn’t take responsibility. I’m definitely not buying from them again. What a letdown.

I wouldn't recommend buying from them at all

I recently had an extremely frustrating experience with this company. Bought a rifle expecting front and rear sights, just like their website promised. But when it arrived, no sights included. Called and got Derrick, who said he was a manager. He blamed Ruger for the mistake, which made no sense because Ruger doesn't control their website. Derrick was just trying to shift the blame instead of fixing the issue. Completely unacceptable. I wouldn't recommend buying from them at all.

I ordered a Kimber custom

I ordered a Kimber custom LW from this place, expecting it to be in excellent condition like they advertised. But when it arrived, it had a stripped screw on the grip and some rust. Not what I signed up for! Tried to get a refund, but they wouldn't give me the full price back and wanted to charge me over $130 to return it. Now I'm stuck with a gun that's gonna cost me a bunch to fix. Super disappointed and definitely won’t be buying from them again. Worst experience ever.

I had a terrible experience

I had a terrible experience with this company. I ordered a LTT Beretta Elite Compact, but they sent me a full-size model instead. When I reached out to resolve the issue, they blamed it on Langdon Tactical and refused to do anything to fix it. The whole process, from buying to shipping, was a nightmare. I felt like I was dealing with crooks and liars. Customer service was unhelpful and dismissive. It's the worst company I've ever dealt with. Avoid them at all costs!

I ordered a gun online

I ordered a gun online and I'm absolutely sure I de-selected the Package Protection option for an extra $6.99. But when I hit "Purchase" and got the confirmation, the charge was on there. Called customer service and they wouldn't do a thing about it. I'm convinced they add it automatically, no matter what you pick. Super frustrating experience, felt like they just didn't care. Definitely not the smooth buying process I expected.

I ordered a "new" gun

I ordered a "new" gun advertised with a rebate. When it arrived, it was clear this revolver had been well-used, despite the claim of it being new. I had it checked at two different gun stores, both confirming it was definitely not new. Now, I'm pretty sure I won't be seeing that $100 rebate since you don't get rebates on used items. Feeling totally scammed by this whole experience.