Reviews Summary

Goldstartrust.com has a 3.7 - star rating from 6 reviews, indicating a low level of customer satisfaction!

5 stars
3 Reviews
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1 review
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1 review
Rating (1.0)

About company

GoldStar Trust Company, established in 1989, boasts over 30 years of experience in its role as a Self-Directed IRA Custodian, Trustee, and Escrow/Paying Agent. Throughout its extensive history, the company has been dedicated to providing specialized retirement solutions that permit investors across the United States to expand their IRA portfolios beyond conventional investments like stocks, bonds, and mutual funds. GoldStar Trust Company has earned a reputation for its comprehensive expertise, pioneering contributions to the industry, and its commitment to delivering friendly and conscientious customer service. This long-standing expertise makes GoldStar a trusted choice for individuals seeking diverse retirement investment options.

Key Details:

  • Location: The company is headquartered in Canyon, Texas, United States.
  • Founders: Goldstartrust.com was founded by Jeff Kelley.
  • Foundation Date: The company was established in the year 1989.

Customer reviews

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(1.0)
I've been trying to reach them
by Paul E

I've been trying to reach them multiple times after my funds were transferred. I called their customer service number at 800-486-6888 and ended up waiting on hold for over 20 minutes, listening to elevator music. It's frustrating because no matter which option I choose (press 2, 3, 4), no one picks up. I urgently need to make changes to my account, but I'm unable to get through. This situation doesn't instill confidence that I'll be able to access my funds when I need them.

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(5.0)
The team at GoldStar reached out several
by Phil Bontrager

The team at GoldStar reached out several times to assist me with the next steps. They were supportive and motivated. They ensured my IRA transfer to precious metals went without a hitch.

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(2.0)
My transfer request ended
by Andy

My transfer request ended up at some random UBS branch in San Antonio which delayed the planned asset transfer to fund my capital call at an inconvenient time when I was traveling.

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(5.0)
The company did a good job
by Tom

The company did a good job explaining things clearly and briefly. They answered questions well and didn't waste time. They focused on answering questions asked and expected.

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(5.0)
Working with the many people
by David S

Working with the many people who facilitated our purchase was incredibly easy, making our transaction a successful one. Thank you to all involved!

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(4.0)
My representative thoroughly
by George

My representative thoroughly explained all my choices and broke down every part of the system for me.

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