GiantFood.com

My recent experience at White Oak Giant left me feeling disappointed. While browsing for a floral plant, I encountered a situation where a security guard seemed to racially profile me. Despite only browsing and not finding what I was looking for, the guard made a remark about the shopping cart I had, implying that the wheels would lock if I attempted to take it outside. This interaction left me uneasy, especially considering I hadn't even moved far from the floral section near the entrance.

At Giant Grocery, it seems like they think everyone shopping there is up to no good. Their self-checkout machine is set up to treat customers like potential criminals. This wasn't the case in the past. Other grocery stores in Columbia and Ellicott City haven't gone to the extreme of making their self-checkout systems so suspicious of shoppers. The customer service is pretty bad, and because of that, I've mostly stopped going to Giant. There are definitely better options in Columbia and Ellicott City.

Unpleasant experience with the current system of substitution preferences. Previously, the website allowed customization for specific items regarding substitutions. Unfortunately, the current setup offers only two broad choices: either opting for no substitutions at all or accepting all substitutions across the board. This limited approach is less than ideal. It is recommended to reintroduce the option for customers to individually select their substitution preferences during the purchase process. Additionally, implementing a system where the shopper can contact the customer to communicate and confirm substitutions would enhance the overall shopping experience.

Having endured a lengthy queue with a disability, facing another line at the exit for receipt inspection is far from ideal. A more efficient approach would involve stationing a security guard both at the register and the exit. The current process of standing in two lines is inconvenient. Utilizing surveillance cameras could streamline this procedure. Overall, addressing this issue would enhance the customer experience.

Purchased shrimp labeled 16-20 per pound, but 20 shrimp weighed less than 7 ounces. Attempted to file a complaint on the website, but encountered a frustrating loop at giantfood DOT com/contact/feedback. The inability to provide feedback suggests a lack of concern for customer opinions and concerns.

Shopping at Albert Heijn in Amsterdam, a store under the Ahold umbrella like Giant, I've observed a substantial pricing difference. Despite the Netherlands being smaller and having higher living costs, Giant's prices appear disproportionately elevated. This contrast, which I've coined "greedflation," raises questions about the company's priorities. Instead of prioritizing customer affordability, there seems to be a focus on maximizing profits and appeasing shareholders. This disparity prompts contemplation on whether Giant perceives its customers as discerning individuals or merely as a source of revenue. It's disheartening to witness a potential shift from customer-centric values. I empathize with those affected by the financial choices made by Giant and call for a return to ethical considerations in the retail landscape.

Having been a loyal customer at Giant for an extended period, my last encounter has left me disheartened. Despite having 15 items, the cashier line I queued in was abruptly closed, compelling me to resort to the self-checkout. This unexpected inconvenience and disregard for customer preference were dismaying. I conveyed my dissatisfaction to the manager, emphasizing the impact on my shopping experience. Regrettably, this incident has prompted me to reconsider my loyalty to Giant, as I expect a higher standard of service and convenience. Such an oversight has shaken my confidence in the store, leaving me contemplating alternatives for future grocery needs.