Reviews Summary

Freshworks.com has a 2.7 - star rating from 7 reviews, indicating a low level of customer satisfaction!

5 stars
2 reviews
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3 reviews
Rating (1.0)

About company

Freshworks is a cost-effective IT service management solution trusted by over 60,000 businesses. It offers modernization for service management, with a user-friendly interface and robust AI and automation capabilities. The platform also provides IT operations management features, such as alert grouping and on-call management, to ensure maximum service availability. Additionally, Freshservice aids in IT asset management, offering real-time visibility and the creation of a configuration management database. 

Key Details about Freshworks:

  • Location: Freshworks is headquartered in San Mateo, United States.
  • Founders: Freshworks was founded by Girish ‘G’ Mathrubootham.
  • Foundation Date: Freshworks was founded in 2010.

Customer reviews

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(4.0)
Freshworks is an awesome system
by Billy

Freshworks is an awesome system that lets you track your projects from the lead stage to the opportunity. Its 100% accuracy ensures you never miss following up a project, which is essential for sales. This is a system all businesses should invest in. "It's faultless."

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(5.0)
FreshWorks provides helpful
by Abhi

FreshWorks provides helpful solutions. Their free version allows for extensive testing before upgrading. I utilize FreshPing, simple to set up and effective for our server.

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(2.0)
I've never had such terrible customer service!
by Deborah

I've never had such terrible customer service! Freshsales has been glitchy and problematic for a year. Support tickets stay open for weeks, and their team blames customers instead of fixing issues. Their chat often fails, losing conversation history, wasting HOURS of time and money. Freshworks' support team is clueless. Even when you reach them, their "solutions" don't work, and they don't believe you when you explain why. It's frustrating to spend so much money and time on software that's now a big mistake for our business.

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(1.0)
Well, honestly, this company's platform
by Anonymous

Well, honestly, this company's platform lacks a basic feature: a 'compose' button to start a conversation with a customer. It's frustrating. You can't just click and text a customer or initiate an email. They call it a 'reply only' platform, but if a customer calls in, sending them an email or text response requires going to a different tab and following multiple steps. It's really inconvenient and makes it the worst platform we've seen.

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(5.0)
FreshWorks offers very
by vijay

FreshWorks offers very useful and problem-solving solutions. What's great is that they provide a free version without any time limitations, allowing us to thoroughly test the product before considering a paid version. This flexibility is greatly appreciated.

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(1.0)
world-class experience
by Tina R

world-class experience with the sales team during your discussion phase. Once you sign a contract, customer service and tech team will vanish, delay the response and often repass your requests from one person to another. I ended up cancelling my deal within the first 30 days and now, two months later, they are still trying to collect payment for a project that never went through.

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(1.0)
I can't believe the level
by Dean C

I can't believe the level of incompetence I experienced from this company. I was receiving phishing spams from someone posing as a federal agency and when I tried to get help from Freshdesk/FreshSales, it was a complete bullsht. It took them days and numerous emails just for them to take any sort of action. The fact that I had to constantly remind them of my email address and ticket number is ridiculous. As if dealing with a crime wasn't frustrating enough, I had to deal with their incompetence. It's absolutely unacceptable that it took so much effort for them to understand something as simple as an abuse complaint. In the end, I gave up because it seemed like they didn't care. It's a shame that a company can be so careless about the criminal activity happening on their platform.

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FAQ

  1. What does Freshworks do?

    Freshworks provides a range of software solutions designed to help businesses manage their customer relationships, support services, and IT operations more efficiently. Their offerings include CRM systems, support desk solutions, and IT service management tools, among others.

  2. How do I contact Freshworks sales?

    To reach Freshworks sales, you can contact them at +1-866-832-3090. This phone number can be used to inquire about their products and services or discuss potential business partnerships.

  3. Is Freshworks a good CRM?

    Yes, Freshworks is considered a good CRM option for those who are new to CRM systems or prefer a platform that is easily customizable. It is particularly suitable for monitoring and tracking sales activities and providing excellent customer service.

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