FreightQuote.com

Quick quote to delivery

Booked an LTL in ten minutes, printed the BOL, and the pickup happened on time. After delivery the carrier added a reclasss. My rep walked me through photos and dims, got part of it waived. Platform is easy if you prep details.

Billing dispute handled fairly

Dispute team replied within two days, requested dock photos and scale tickets. Professional tone, clear checklist, and they adjusted the invoice after review. Appreciated the transparency.

Good tool for spot moves

I like the single checkout and carrier choices. Missed one pickup around a holiday, which stung, but the reschedule was easy and price still beat my local broker.

Responsive billing assistance

Support responded same afternoon, explained the reclass charge patiently, and lowered it after we provided a certified scale ticket. Clear, professional, and timely.

Quick quote, watch accessorials

Booked an LTL in minutes after comparing carriers. The portal printed BOLs and tracking worked fine. A surprise liftgate fee showed up later, but my rep helped dispute it with photos and dims. Lesson learned: document weights and delivery type up front.

rates and booking made easy

Created an account, entered pallet details, and got multiple LTL quotes instantly. Booking and BOL printing were straightforward. No steep learning curve.

helpful dashboard

Comparing carriers by transit time and price was clear. Labels printed cleanly and tracking synced fast. One pickup window narrowed last minute, but communication was prompt.

Straightforward ltl booking

Quoted three carriers, picked the mid option with liftgate, and booked in minutes. BOLs generated cleanly and the pickup was on schedule. One accessorial got misapplied, but chat support credited it back fast. Tracking updates were accurate.

Good rates, clear docs

Rates were competitive and the paperwork was tidy. Felt confident shipping our first pallet. Would like more proactive delay alerts.

They lack clarity with their charges.

They lack clarity with their charges. Each time I worked with them, they changed my bill after I received it. I was told it would be about $600, but it ended up costing me $850. I raised a complaint, and it took more than a month to get a response. They didn’t address all the issues in my case. Avoid them. Not reliable.

The website looks great.

The website looks great. Easy to use with no dead ends or old, irrelevant questions that might stress users out. Plus, clicking the back button won’t mess up your whole order! I’d love to find out who created the site.

Dorothy was super helpful and really

Dorothy was super helpful and really nice to chat with. She sorted out my worries and fixed my quote. I can't say enough nice things about my time with her.

The price were good.

The price were good. Notifications were awesome. The service was great! Thank you very much we will use you again.

experience was not smooth

The experience with the company was not smooth. I had trouble signing into my account and had to make a new password. Additionally, I was required to input a credit card for payment, despite my company having a credit line with FQ.

Freightquote has really simplified

Freightquote has really simplified how we handle our freight shipments. The whole process of quoting, creating, and scheduling is straightforward. They give clear step-by-step instructions, and there are plenty of rates to choose from, making it fast, convenient, and affordable to get our cargo moving.

Decent, but could be improved

Decent, but could be improved with some enhancements. Specifically, it would be beneficial to have the option to save a catalog of frequently shipped items. Our business revolves around selling parts online, and we frequently ship identical items with consistent dimensions and weight. It would streamline our process if we could easily select from a pre-existing list. The shipping platform is currently straightforward and user-friendly, but it lacks depth. It could benefit from additional functionalities.

The residential delivery fee seems

The residential delivery fee seems unjustified to me. My delivery area is a breeze for drivers; they easily park in a spacious street, unload swiftly, and depart in no time. In contrast, navigating city and commercial traffic, locating dock managers, maneuvering trucks, and waiting for unloading in other areas are genuine challenges. Given the simplicity and speed of my deliveries, a discount would be fair. Any driver who has serviced my residence can attest to the ease and efficiency of the process.

I reached out via email to my regular

I reached out via email to my regular contact, who recommended the online service. The website is straightforward and intuitive, making the ordering process quick and hassle-free.

The company's process is time

The company's process is time-consuming, leaving little room to save before finalizing the order—an inconvenience that hampers the overall experience.

Received quotes from 5 different

Received quotes from 5 different carriers, providing detailed information for informed choice. Opted for the most economical option and was entirely content. Discovered them through recommendations, and they lived up to the praise. Transparent pricing with no hidden fees, plus a reliable tracking system for shipment monitoring. Selected Estes as the carrier, and the experience was highly satisfactory. Effortlessly rescheduled pickup without additional charges, showcasing flexibility.

I find the company's service satisfactory

I find the company's service satisfactory, but I struggle with understanding freight classes, especially when shipping multiple pallets with different classes. It would be beneficial if there were clearer explanations or the option to speak with someone for guidance on ensuring proper classification. Despite this challenge, the overall shipping process functions well.

The overall experience was positive

The streamlined pricing process of FreightQuote made it convenient to obtain quotes from multiple companies without extensive outreach. However, the platform could enhance user experience by implementing a feature that allows users to edit information without the need for re-typing. Despite this, the overall experience was positive and efficient for obtaining pricing information.

Dealing with FreightCo has been frustrating due to the mandatory account setup for a rare shipment

Dealing with FreightCo has been frustrating due to the mandatory account setup for a rare shipment. The initial quote provided differs significantly from the post-account setup pricing, making it more expensive with limited choices. This discrepancy and the compulsory account setup for infrequent shipments have added unnecessary complications to the process. Improving accessibility for occasional users and ensuring transparency in pricing from the start would greatly enhance the customer experience.