Forever.com Reviews - 188

Got the Artisan 6 software

Got the Artisan 6 software and managed to load it up on my computer, even transferred over 470+ kits. It was a pain but I figured it out. Now, the problem is it just won't open. Feeling beyond frustrated with this issue. It would be super helpful if there was a feature where you could hover over an element or paper, and a message would pop up telling you which kit it’s from. That would save a ton of time and effort. Really hope they fix these bugs soon, it’s driving me nuts.

Creating my booklet was a

Creating my booklet was a bit of an adventure, but I really owe a big thank you to Fran Arcoria for guiding me through the tricky parts. There were so many details that could have easily tripped me up. But here's the kicker—I paid extra to have my book delivered by July 10, and now it's July 13, and still no book. I'm supposed to leave for a family reunion on July 16 and the whole point was to have this booklet ready to show everyone. If it doesn't arrive by Monday, July 14, I'm going to be incredibly disappointed. Not having the book in hand really affects how I feel about this whole experience.

Just got Historian 6, and

Just got Historian 6, and wow, what a letdown. After years of enjoying Historian 4, I thought upgrading would be a breeze. But no, it just wouldn’t work. Spent ages on the phone with Katie Carson from support, and even she couldn’t figure it out. I mean, if the pros can't fix it, what chance do I have? I’m really bummed because I had high hopes for this new version. Asked for a full refund because I can't be stuck with something that doesn't work. It’s frustrating because I had such a good experience with Historian 4. Now I’m left wondering if I should look for alternatives.

I figured out that

I figured out that sending an email for inquiries is kinda slow. I emailed them on a Monday, but didn't hear back till Wednesday. Then, the next reply came way later, like the next Monday or Tuesday. It was frustrating. Someone mentioned that using the chat feature is way better, so I tried it out. It was a game changer! I got a response in like a minute or two. Way faster than waiting for days. If you have any questions, definitely go for the chat option instead of emailing. It saves a ton of time and you get what you need almost instantly.

I was really looking forward

I was really looking forward to my graduation announcements, but when they arrived, I was pretty let down. Out of the 60 I ordered, only around 15 were in decent condition. The edges on most of them were discolored, and some even had weird yellow spots on the pictures. A handful had bent edges too. I honestly expected much better quality from Forever. It was disappointing to see so many issues, especially for such an important event. I thought I was making the right choice with them, but I guess I was wrong.

I was really pressed for

I was really pressed for time with the deadline to buy the program or switch to a monthly subscription, and it was right around Christmas too, which made it even harder. I wish I could've had the Historian first to organize my photos before diving into Forever, but the price and timing just didn't work out for me. The program seems fantastic, but it's just too pricey. Thanks, Mary Bass.

I thought I'd try this

I thought I'd try this company because the deal sounded great. I was told I could fill up the box with my order, but turns out, I could only add 10 items. Not what I expected! Then, once they finally uploaded everything, the videos wouldn't play. They claimed you could download to watch, but that didn't work either—not on my new laptop or phone. And now they want even more money! Seriously, it's way too pricey compared to other options. I'm pretty frustrated and just want a refund at this point. They can keep the videos, I’m done. Not worth the hassle or the money.

I reached out for help

I reached out for help on February 1st, thinking it would be sorted quickly. The person on the phone told me an engineer would contact me the following week. Well, it's been two months now, and guess what? No one's reached out. Still stuck with the same issues and nothing's resolved. I've been patient, but this is getting ridiculous. Just want this fixed already.