Forever.com Reviews - 188

I had a chat with

I had a chat with this super helpful lady who helped me get the newest Artisan version. I was having some trouble with the software, and she cleared up all my doubts. She took her time, explaining everything step-by-step, which was really great. Her patience was amazing, seriously. Felt like she was genuinely interested in helping me out, not just rushing through it. Top-notch customer service, really appreciate it. Would definitely recommend their support if anyone runs into issues.

I've been using Forever.com for

I've been using Forever.com for a while now and they just keep getting better. Their permanent cloud storage is super reliable and their white glove digitization service is top-notch. Recently tried their print shop and was blown away by the quality. The staff are always so helpful and friendly, making me feel like I'm part of their family. It's clear they really care about preserving memories and providing great service. Thanks a ton, Forever.com! You guys truly rock!

I lost my Mom in

I lost my Mom in 2024 and wanted to do something special for her best friend. I found this keepsake and thought it would be perfect. When it arrived, it was on time and in perfect condition. My Mom's friend was so touched, it brought back so many memories of their camping trips together. She said it felt like a piece of my Mom was with her again. The gift really made her day and helped her remember the good times they shared. It was a small thing, but it meant a lot.

Laura really came through for

Laura really came through for me when I was stuck with my Artisan program. I was having a hard time getting it to run smoothly and was completely lost. She didn’t just help me with the program, but also sorted out issues with my OneDrive. I’m not great with computers, so her patience and expertise were a lifesaver. Thanks to her, I can finally start working on my nephew’s wedding album. Laura was super helpful and made things so much easier for me. Feeling grateful!

I ordered some stuff during

I ordered some stuff during the postal strike in Canada, and my package went missing. I reached out to my ambassador, and she was super helpful. She had my items remade and shipped out again, and they arrived just in time for Christmas. Then, I got another order where the print was crooked. I emailed them, and they responded right away. They sent me a replacement really fast. The customer service here is just incredible. They really take care of their customers.

I was really bummed when

I was really bummed when my books got lost in the mail, but Forever's customer service came to the rescue. The rep was super nice and offered to reprint them right away. When the new books arrived, the print quality was just as amazing as always. Now, I've got another 2 years worth of memories saved in these beautiful hardcover books. Can't thank them enough for their quick response and awesome service. Feels good to know my memories are safe and sound.

I made a book for my father-in-law

I made a book for my father-in-law and, wow, it turned out absolutely stunning! The whole process was a breeze, super straightforward. He was totally amazed when he saw it - I might just have secured my spot as the favorite daughter-in-law! We did face a slight delay with the delivery because of some FedEx hiccups over the holiday season, but it still arrived pretty close to the original date. Big thanks for making this such a special gift!

Updating my artwork on Six

Updating my artwork on Six was a real hassle, but the folks at Artisan were awesome. They jumped in and helped me out when I was stuck. I honestly didn't think I'd get it sorted, but their team was super patient and walked me through everything. Now my art is totally up-to-date, and I couldn't have done it without them. Big thanks to everyone at Artisan for being so helpful and making the process way easier than I expected. You guys rock!

Forever has been a lifesaver for me

I gotta say, Forever has been a lifesaver for me. Every time I run into a problem, their team jumps in and sorts it out in no time. It's like they actually care about their customers, which is rare these days. Their products? Top-notch. I never have to worry about quality because it’s always solid. It's just nice knowing that if something goes wrong, they've got my back and I’m not left hanging. Forever’s definitely my go-to from now on.

I wanted a 12x12 print

I wanted a 12x12 print and found Forever had exactly what I needed. Chatted with a helpful rep who pointed me in the right direction. Since I was already placing an order for the 12x12, I decided to get my usual prints too. Everything turned out perfectly—the colors were spot on and the quality was top-notch. Plus, the delivery was super quick! Definitely happy with how everything came out and will be using them again for sure.

I had the best time

I had the best time working with Jennifer on my computer issues. She was so friendly and had the funniest sense of humor which really made the whole process enjoyable. We figured out what I needed for uploading stuff for my upcoming retreat. Jennifer was super helpful and gave me all the right advice. Honestly, I can't wait to reach out to her again if I need anything else. Thanks so much, Jenn! You're awesome! - The other Jenn

I reached out to Forever's client care team

When I had an issue with my account, I reached out to Forever's client care team, and they were super helpful. They took care of my problem quickly and really professionally. Their programs are top-notch and whenever I had a question, help was just a phone call away. Honestly, it's hard to find a company that cares more about preserving your memories. I feel really confident using their services, knowing they have my back.

I was trying to use

I was trying to use a free shipping code at Forever, but it wasn’t working. I reached out to their customer service, and they got back to me pretty quickly. They sorted out the problem right away, which was a huge relief. Honestly, I wasn’t expecting such fast and efficient help. Also, the book I ordered is really good quality. I’m genuinely happy with the whole experience. Thanks a lot, Forever!

I made a photo book

I made a photo book with Forever for our Ireland trip, and it was such a breeze. The template was super easy to use and guided me through every step. When I got the book, I was blown away by how beautiful it turned out. It captured all our memories perfectly. I’m really grateful for the straightforward process they offer. Definitely planning to make more books with Forever in the future.

I was thrilled to check

I was thrilled to check out the videos from the 50s and 60s that my sister-in-law had digitized with the box I sent her. Forever really nails it every time with their service. It's amazing how they transform old memories into digital treasures! This place is perfect for preserving those precious moments.

I ordered some Christmas cards

I ordered some Christmas cards pretty late, cutting it real close to the deadline on FOREVER's website. Didn't expect much, but wow, the cards and envelopes arrived super fast. I managed to send them out to my family and friends just in time for Christmas. Really happy with how it all turned out!

Alte Videos, neues Leben

Ich habe Kisten voller MiniDV digitalisieren lassen. Die Abgabe fühlte sich erstmal riskant an, dann kam sauber getaggtes Material zurück. Speicher buchen tat im Geldbeutel weh, aber die Ruhe, es sicher zu wissen, ist mir wichtig.

Let me tell you about

Let me tell you about my experience with Forever. They've got a bunch of products, so you can pick what suits you best. I went with photo storage, facial recognition, and converting old VHS tapes to a flash drive. It's awesome having all my photos in one place, and I can share them with my family for free. The facial recognition is spot on, making it easy to organize everyone into their own folders. This saved me a ton of time, especially with a project I needed done by Christmas. My Forever Ambassador is fantastic! She knows everything about their products and helped me with every question I had, even though I'm not great with computers. She was super patient and walked me through everything. The only downside is they're still expanding their product line, so some things you might expect aren't available yet. It was a bit frustrating, but my ambassador helped me create something amazing. Would I spend money on it again? Definitely!

Pretty good

I recently had to tackle the daunting task of organizing a massive collection of family photos, some dating back ages. The online support was pretty helpful, but the real star was my Ambassador, Suzanne. She was like a guiding light through this overwhelming process. Suzanne's personal touch made all the difference; she had this knack for understanding exactly what I needed. We sifted through countless old photos and family archives, and she managed to make it feel less like a chore and more like a journey. Her insights and patience were invaluable, and honestly, I couldn’t have done it without her expertise. If you’re facing a similar challenge, having someone like Suzanne by your side is a game-changer.

I ordered some invitations on

I ordered some invitations on May 2 and paid extra to get them by May 9, but they didn't show up on time. I was pretty frustrated when they still weren't there by May 10. When I called on May 12, I was ready to be mad, but the person at Forever was super friendly and explained that the delay was because the product was late coming out of production. She refunded the extra shipping cost and promised the invitations would arrive that day, and they did. While the delay was annoying, the great customer service turned things around for me. Instead of giving a low rating, I felt a 4 was fair. Sometimes, good service can make up for a hiccup.

I shot an email to

I shot an email to customer support on a Sunday, and it took until Friday to finally get the answer. They said they sent a reply on Wednesday, but I never saw it. I wish they'd gotten back to me faster, especially since the issue was about a mistake with a previous purchase. Funny thing is, when I asked about buying something new, they replied in just four hours—also on a Sunday! It seems like they prioritize questions about purchases over other issues. In the end, they provided a good solution, even though the delay made things more complicated. My mix-up was sorted out, but I hope they can be quicker next time.

Got this metal print the

Got this metal print the other day, and I gotta say, it looks pretty awesome. Choosing the color for the lettering was a breeze, really straightforward. But then there's the magnet I ordered—kind of a letdown. I picked four images for it, but couldn't figure out how to center them properly. So when it arrived, the images were all off-center, which was a bit frustrating. The quality's not bad, just wish the alignment was better. Overall, the metal print made me smile, but that magnet needs some work. Maybe next time, I'll double-check the image placement before finalizing. Lesson learned, I guess.

Pretty decent

I picked up what I thought would be another great addition to my collection, but ran into some unexpected hiccups. The overall quality was pretty decent, but I noticed something odd with the double page spreads. The centers were kind of messy, which was surprising. Normally, everything's crisp and clean, but this time it seemed a bit off, like maybe the sewing was a bit wonky? What I had aligned across the center of several spreads didn't line up like it usually does. It was a bit of a letdown because I’ve never had this issue before. Hopefully, it's just a one-off thing.

I was really happy with

I was really happy with how my photo enlargement turned out, and the best part was it showed up earlier than I thought it would! I was really looking forward to seeing it. But when I opened the package, the photo was rolled up like a poster, and not flat like I'd hoped. I mean, it's not the end of the world, but I was kinda bummed because now I have to flatten it out myself. Other than that, the quality was great, and I can't wait to hang it up. Just wish they’d shipped it differently. Still, I’d consider using them again because the print itself looks awesome.

Appreciate the great products!

Ordered a couple of things recently—a hardback book and a bunch of party invites. Wasn't rushing for the book, so went with standard shipping. Needed the invites fast though, so paid extra to speed them up. Funny thing, the book showed up two days before the "expedited" invites. Go figure, right? But hey, both the book and the invites turned out amazing, super high quality. Despite the shipping mix-up, I'm really happy with how they turned out. Guess sometimes you just gotta laugh it off. Appreciate the great products!

I watched a presentation

I watched a presentation that was packed with useful info, but it was all over the place. I couldn’t always see what the presenter was clicking on, which made me a bit lost at times. I think rewatching it might help me catch what I missed. Despite that, it did motivate me to reorganize my stuff, which was my main goal in the first place. So, overall, it was worth my time, even though it got confusing here and there. It's definitely encouraged me to make some changes to how I organize things.

Using Artisan 6 has been

Using Artisan 6 has been a mixed bag for me. It's pretty user-friendly compared to version 5, but searching for elements and adding new pages is more cumbersome. Before, I could easily select how many photos I wanted per page, but now it’s a bit confusing. Maybe I’m missing something, but I haven't figured it out yet. The printing process this time was a nightmare. It took 2 weeks just to print, and I had to call to check on my order. No email updates at all. Even after being told it would ship the next day, it took another week before it actually did. And the tracking—ugh, I had to download an app and even though it’s free for 3 weeks, you still need to give your credit card info. I don’t need another app cluttering my phone! This is the first time I’ve had such poor service; usually, it’s a breeze with orders shipped in 3 days. Fingers crossed the product is good when it finally gets here.

I've always been a big

I've always been a big fan of FOREVER's products and their whole concept. But, honestly, I'm having a tough time with the new screen design. I miss the old FOREVER banner colors, especially those lovely blue and green ribbons that used to be on top. Now, the album photo squares seem smaller, and there's a lot of white space between them. Plus, info seems scattered everywhere—top, sides, bottom. It feels like the focus has shifted more to the info around the photos, rather than the photos themselves. The old design had all the info neatly in colored ribbons up top, and the photos were front and center. Maybe it's just me and my learning curve, but I really loved the original setup. Guess I'm just a sucker for good flow and organization.

Not what I hoped for

I decided to try out Forever for digitizing my old movies, expecting some impressive improvements in brightness and color. Everyone had talked it up like it was state-of-the-art magic for videos. But when I got my digitized movies back, they looked just like the ones I already had, just on a different format. No popping colors or brighter scenes, just the same old stuff. It's like they just transferred the same thing to digital without any enhancement. I guess video magic isn't quite on par with their photo enhancements. Not what I hoped for, but at least they're digitized now.

I'm happy with how they handled everything.

Had to cancel my first order because I forgot to use my coupon and uploaded the wrong card format. Sent a support ticket to cancel the first one and rush the second. Spoke with customer service on 12/14 and they were really helpful! The order for cards I placed on 12/24/24 had some glitches, so I asked for it to be canceled and not shipped. The second order from the same day should be rushed and is correct. Overall, the support team was great, and I'm happy with how they handled everything.