Mouser.com Reviews - 16

My recent experience with Mouser Electronics

My recent experience with Mouser Electronics has been utterly disappointing. Despite a pressing need for a GIGAIPC motherboard for CNC milling machine repair, the incompetence displayed by Mouser was astounding. The purchased motherboard's COM headers were incompatible with standard cables, leading to a futile search for a solution. My pleas for assistance went unanswered for 8 days, despite the promised 24-hour response time. The local Melbourne office was helpless, requiring overseas support. After 9 days, the recommended part was exactly what I had initially informed them wouldn't fit. In contrast, contacting GIGAIPC's USA agents at MITXPC yielded prompt and accurate assistance within 12 hours. Mouser's incompetence and refusal to adhere to their refund policy have left me with no intention of ever making another purchase from them.

My interaction with this company turned sour when I attempted to return automotive switches

My interaction with this company turned sour when I attempted to return automotive switches. Initially agreeing to the return, they later disputed the origin of the switches upon receipt, offering the options of return or disposal. Attempts to communicate with Carlo Gutierrez proved futile, as calls went unanswered. Their dismissive attitude, accusing me of dishonesty, left a bitter taste. This unprofessional conduct, coupled with the lack of resolution, raises serious doubts about their integrity and customer service. It's a cautionary tale for potential customers, highlighting the need for transparency and fairness in business dealings, aspects evidently lacking in this unfortunate experience.

Mouser's return policy baffles me.

Mouser's return policy baffles me. Their packaging, consisting of flimsy plastic baggies with labels, is far from ideal. The insistence on returns in these original bags is impractical and nonsensical. This experience pushes me towards alternative suppliers like DigiKey or Arrow for future transactions.

Terrible customer service. They

Terrible customer service. They just don't pay attention. I spent three days trying to explain my needs over and over again, and they kept avoiding the issue. Really let down. Won't consider using their services again.

Mouser consistently stocks what I require.

Mouser consistently stocks what I require. I don't purchase frequently, as my workplace usually furnishes our parts. However, I enjoy constructing test equipment and breakout cables to simplify my tasks, and I locate the necessary parts here. Shipping expenses are fair, and part prices are reasonable. This is advantageous because I purchase in very small amounts, and many places don't sell in such quantities.

We required a replacement for the

We required a replacement for the internal battery in a test instrument, and your site delivered effortlessly. The product was readily available, in stock, and reasonably priced. It met our needs seamlessly, leaving us with no complaints. A straightforward and satisfactory experience overall.

I appreciated their swift resolution by shipping my first order next day air for free

Understanding the initial processing delay, I appreciated their swift resolution by shipping my first order next day air for free. Excellent service. Their proactive response ensures I'll be a repeat customer, and I look forward to future transactions with them.

This company offers unique

This company offers unique capacitors not available at Parts Connexion. The standout feature is their use of UPS, ensuring next-day delivery if ordered promptly. A convenient choice for customers in the DFW metro and nearby areas, like Oklahoma.

Mouser remains my preferred

Mouser remains my preferred choice for electronics and accompanying components. The company operates with efficiency, boasting an extensive inventory and a helpful team ready to provide assistance as required.

We have relied on Mouser for many years.

We have relied on Mouser for many years. They are always quick with orders and shipping. Thanks....Joe

The company did a good job

The company did a good job packaging everything separately. They wrapped everything in bubble wrap. Nothing was loose or broken in the package.

Each time I select a connector such

Each time I select a connector such as Molex, I find myself navigating to Digikey to locate the corresponding crimp. It would be immensely helpful if a simple addition at the bottom of the page could list the compatible crimps for the selected connector. This minor adjustment would streamline the process and enhance user convenience significantly.

Navigating the Mouser website feels

Navigating the Mouser website feels like wading through molasses; it's sluggish and riddled with glitches. Unlike other online vendors I frequent, placing an order here is an ordeal. If Digikey stocked the part, Mouser wouldn't even cross my mind. It's as if they've lost interest in providing a smooth user experience.

Checking out should be simpler - it's too complicated.

Checking out should be simpler - it's too complicated. I tried making an account multiple times, but it didn't work. Even logging in without an account took way too much time. Take a look at eBay and see how they do it with PayPal!

Inconsistent product, terrible customer service and tech knowledge while trying to fix

I ordered 10 batteries. 7 were good, measuring 3.4V; one was OK at 3.35V; two were about half way depleted at 3.2V. Contacted customer service, and they ignorantly claim they are good since the battery says 3V on it (that spec has a draw condition associated with it, and my testing was open circuit with a high impedance load). They say their tech team agrees. Talking to their tech guy on the phone, he was better than the 3rd world email, but still could not understand something as simple as this. Common sense would suggest that if 7 of 10 are 3.4V, that would be normal and good, and significantly below that would be bad. These people do not even have that. So basically, they have rejected the truth, rejected any request for refund or replacement, and continue to lie at every opportunity. If I had got 10/10 good batteries, or reasonably intelligent response to my problem, I'd be happy, but ... Horrible experience. Surely the founder is turning over in his grave right now.

The company's shipping fees for orders

The company's shipping fees for orders from Germany are excessively high. My frustration peaked when UPS failed to deliver my package, and despite filing a refund, there was zero response. Mouser's lack of upfront communication about import taxes adds to the annoyance. It leaves customers in the dark about the origin of components. Selling to European individuals without transparent pricing or information is a baffling approach that benefits neither party.