Reviews Summary

DribbleUp has a 2.3 - star rating from 6 reviews, indicating a low level of customer satisfaction!

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Rating (1.0)

About company

DribbleUp revolutionizes at-home fitness by infusing fun into the routine. Specializing in Smart Equipment, they seamlessly integrate with phones or tablets through the DribbleUp App, offering personalized instruction, progress tracking, and motivation. Their product lineup encompasses a range of options, including the Smart Basketball, Smart Soccer Ball, Smart Strength Ball, and Smart Boxing Gloves, each designed to enhance the fitness experience. As a dynamic fitness solution provider, DribbleUp continues to innovate and expand its offerings, ensuring users stay engaged and motivated on their fitness journey through the convenience of smart technology.

Key Details:

  • Location: The company is headquartered in New York, United States.
  • Founders: DribbleUp.com was founded by Eric Forkosh.
  • Foundation Date: The company was established in the year 2016.

Customer reviews

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(1.0)
Regrettably, my purchase from Dribbleup for my nephew's Christmas gift turned into a frustrating ordeal

Regrettably, my purchase from Dribbleup for my nephew's Christmas gift turned into a frustrating ordeal. Despite alerting them before Christmas about the return, the process has been sluggish. I dispatched the item a week before Christmas, only to find out later it hadn't reached their warehouse. Nearly a month later, my refund is still pending. Multiple emails have gone unanswered until my third attempt this morning. This lack of communication and prolonged refund process has cast a shadow over what should have been a straightforward return. Hoping for a swifter resolution and improved customer service moving forward.

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(1.0)
My recent experience with Dribbleup has

My recent experience with Dribbleup has left me disappointed. I bought two items as Christmas gifts, only to discover unauthorized monthly charges of $16.99 for a membership I never signed up for. The absence of any notification during the purchase process is concerning. Despite reaching out, they only agreed to credit me for February, refusing reimbursement for the unauthorized charges in December and January. The numerous negative reviews and complaints on the Better Business Bureau's website suggest a pattern of misleading practices by Dribbleup.

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(5.0)
I want to say that the Dribble Up

I want to say that the Dribble Up Baseball Glove didn't work for us. My kids didn't have the patience or discipline for the tutorials/drills. The return process was easy, and I got a return label quickly after I asked. They also gave me a refund for the app subscription right away. I'm really impressed. Even though the product wasn't right, this company has earned a customer for life because of the great customer service.

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(1.0)
Always double-check the details

Always double-check the details when shopping online. The deal here is, once your order is delivered, they start charging you for membership. It's not a choice; it's a must, a monthly commitment you might not see coming. This setup can surprise regular shoppers who are just trying to be straightforward.

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(5.0)
I experienced amazing customer service when my order was mistakenly sent to the wrong address

I experienced amazing customer service when my order was mistakenly sent to the wrong address. The team promptly rectified the situation, sending a new order to my correct address within minutes. Their swift response and commitment to customer satisfaction were truly impressive.

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(1.0)
This company lacks honesty and integrity

This company lacks honesty and integrity. Engaging in business with them is strongly discouraged. It is advisable to review the feedback on BBB.org before considering any transactions.

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