Reviews Summary

CrackerBarrel.com has a 1.7 - star rating from 6 reviews, indicating a low level of customer satisfaction!

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4 Reviews
Rating (1.0)

About company

Cracker Barrel Old Country Store, Inc. is an American chain featuring a blend of restaurants and gift stores, all unified by a Southern country theme. Known for its rustic charm and welcoming atmosphere, Cracker Barrel offers a unique dining experience where patrons can savor homestyle Southern cuisine. The restaurant's menu showcases a variety of comfort food classics, and the attached gift stores provide an opportunity for visitors to explore an assortment of country-themed merchandise. With locations across the United States, Cracker Barrel has become a cherished destination for those seeking a taste of Southern hospitality and a touch of nostalgia.

Key Details:

  • Location: The company is headquartered in Lebanon, Tennessee, United States.
  • Founders: CrackerBarrel.com was founded by Dan Evins.
  • Foundation Date: The company was established in the year 1969.

Customer reviews

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(3.0)
I've been a fan of Cracker Barrel for over 40 years
by Anonymous

I've been a fan of Cracker Barrel for over 40 years. I used to rely on their consistent quality, but lately, the food just isn't the same. The cornbread and pinto beans used to be amazing, but now they're disappointing. The food quality has really gone downhill compared to how it used to be. I used to frequent store #2 when it first opened, but it's nothing like it used to be.

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(3.0)
The food was decent.
by Janet

The food was decent. More staff needed. Paying was messy. Waited long, couldn't find waitress, others took the table. Waitress missed tip.

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(1.0)
The dining experience was disappointing.
by Al

The dining experience was disappointing. The food fell short of expectations, with barely warm dishes and a lackluster turkey special. The salad was wilted, prompting my wife to skip it entirely. Service was also subpar, as the waitress failed to address our concerns, and we observed another customer expressing dissatisfaction with her meal. This visit marked our inaugural and final time at this restaurant.

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(1.0)
Sharing a recent experience
by Peggy

Dear Foodies Friends! 🍽️** Sharing a recent experience at Cracker Barrel, unfortunately, it was disappointing. On February 22nd, during breakfast, we faced a prolonged wait without receiving our food. Despite reassurances from the manager, Beatrice, about a five-minute wait, we were left waiting for 45 minutes. Even after an hour and fifteen minutes, there was no resolution when we decided to leave. Timely service is crucial, especially for a fasting diabetic. The lack of empathy from both the waitress and manager was surprising. Constructive feedback is essential, and I hope Cracker Barrel addresses these service issues promptly for better dining experiences! 🌟

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(1.0)
My wife applied for a job at Cracker
by Daniel

My wife applied for a job at Cracker Barrel in Dublin, Georgia, and was scheduled for an interview with the manager. However, upon arriving, she had to drive over 30 miles only to be asked about the position she applied for. The manager, without prior notice, informed her that the last server position had been filled the day before. It's disappointing and unprofessional that the manager didn't communicate this in advance, leading to wasted time and gas money. The lack of consideration and apology for the inconvenience reflects poor managerial communication skills.

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(1.0)
My late visit to the restaurant left me dissatisfied with the service and management
by Sally

My late visit to the restaurant left me dissatisfied with the service and management. I ordered chicken and dumplings with two sides, and when I requested a side salad, the waitress agreed without mentioning an additional charge. However, upon receiving the check, I discovered a $2.49 charge for the salad, and I only received one side. The manager's response was less than pleasant, leaving me unhappy with the overall experience. The lack of transparency and unhelpful management has discouraged any plans of returning, and I hope the extra $2.49 was worth the loss of a customer.

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