Constellation.com

6 reviews

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Trustpilot

2.8
Better Business Bureau

1.1

Business information:

[email protected] https://www.constellation.com/ +1 855-465-1244

United States 1310 Point Street Baltimore 21231

Reviews Summary

Constellation.com has a 2.5 - star rating from 6 reviews, indicating a low level of customer satisfaction!

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About company

Constellation Energy Corporation, a Fortune 200 company headquartered in Baltimore, stands as the nation's largest producer of clean, carbon-free energy. As a leading supplier of energy products and services, Constellation serves businesses, homes, community aggregations, and public sector customers across the continental United States, including three-quarters of Fortune 100 companies. With an annual output that is nearly 90% carbon-free, their hydro, wind, and solar facilities, combined with the nation's largest nuclear fleet, have the capacity to power the equivalent of 15 million homes, contributing about 10% of the nation's clean energy. Constellation is committed to accelerating the transition to a carbon-free future by helping customers meet sustainability goals, setting their own target of achieving 100% carbon-free generation by 2040, and investing in emerging technologies to eliminate carbon emissions across all sectors of the economy.

Key Details:

Location: The company is headquartered in Baltimore, Maryland, United States.
Founders: -
Foundation Date: The company was established in the year 1998.

Customer reviews

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(1.0)

My experience with Constellation Energy during the summer of 2023 was extremely frustrating and unsatisfactory

by Steve C January 30, 2024

My experience with Constellation Energy during the summer of 2023 was extremely frustrating and unsatisfactory. Despite being a customer since they acquired Protect America, the company's service left much to be desired. They promised a new smoke detector and glass break, but after multiple attempts, I received nothing. Their customer support was unhelpful, and they even wanted to charge $10 for assistance. Additionally, when inquiring about an outdoor camera, their pricing was exorbitant. The frustration peaked when they turned off my energy supply without notice. Despite reporting a severe black mold issue in my home with a count of 1,520,000, Constellation Energy's response was inadequate. I had to move to a hotel until 2/3/2023 when I rented a new house. The bills for my old address were not redirected to my new one, resulting in an unnecessary electricity cut off for almost a month. Constellation Energy's negligence and breach of contract have compelled me to consider changing service providers.

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(1.0)

The company boasts low kilowatt-hour

by Anonymous March 1, 2024

The company boasts low kilowatt-hour rates and attributes monthly bill credits to usage, but despite this, summer bills tend to be considerably high. Customer representatives appear less supportive when it comes to aiding those facing financial difficulties in paying their bills. Despite recorded messages during the pandemic claiming assistance, there was a lack of meaningful consideration. The only assistance provided was a referral to a third party with stringent and impractical qualifications, making it unhelpful for most applicants. Overall, there seems to be a lack of incentives to maintain a relationship with the company.

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(1.0)

Signed up online for a start date 30

by Rod February 11, 2024

Signed up online for a start date 30 days away, but my service began immediately. Attempts to correct it led to confusion; the customer service rep struggled with basic details, providing different terms. Skepticism grew, prompting contract cancellation. Discovering the contract remained active, a subsequent call extended to a frustrating three hours, contrary to the promised two minutes. The overall poor customer service experience and excessively lengthy wait times solidified my decision to take my business elsewhere.

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(5.0)

I moved from my Ga Natural Gas plan

by Joe August 13, 2024

I moved from my Ga Natural Gas plan to Constellation as they provided a rate $.17 less per therm than my old plan, and it was easy without needing any calls or negotiation.