Reviews Summary

Aritzia.com has a 1.5 - star rating from 4 reviews, indicating a low level of customer satisfaction!

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Rating (1.0)

About company

Aritzia is a vertically integrated design house offering everyday luxury through an innovative global platform. Known for good design, quality materials, and timeless style, Aritzia features an extensive portfolio of exclusive brands catering to various functions and individual aesthetics. Committed to the wellbeing of people and the planet, Aritzia creates highly personal shopping experiences both online at aritzia.com and in over 100 boutiques across North America. They pride themselves on delivering immersive shopping experiences to customers everywhere. Aritzia combines style and sustainability in their approach to modern luxury fashion.

Key Details:

  • Location: The company is headquartered in Vancouver, British Columbia, Canada.
  • Founders: Aritzia.com was founded by Brian Hill.
  • Foundation Date: The company was established in the year 1984.

Customer reviews

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(1.0)
I ordered some clothes to the UK with free delivery.

I ordered some clothes to the UK with free delivery. The fit wasn’t right, so I returned them. Everything seemed fine until I was hit with a $45 return fee, which I wasn’t told about clearly before I bought it. This fee was hidden in small print on the website and should be more noticeable for customers. After agreeing to pay the return cost, I thought I was done with Aritzia’s crazy return fees. Then I got a letter from FedEx asking for £109 in taxes (about 50% of the item’s price), plus a strange letter from Hungary demanding roughly €2000 for ‘premium insoles’ and other items I didn’t order. I contacted customer service about the letter from FedEx, and neither they nor FedEx could figure out where it came from. I lost faith in both Aritzia and FedEx as companies. I won’t order from Aritzia again—this is the worst experience I’ve ever had with a clothing company.

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(2.0)
I placed an online order for in-store pickup

I placed an online order for in-store pickup, which I cancelled within the 30-minute window. I paid using Afterpay, but it's been 9 business days since I cancelled, and I still haven't received my refund. Customer service keeps saying it can take up to 10 business days, but I am not sure it will happen within that time. It seems like there is some confusion about how Afterpay works on their end. I contacted Afterpay, but they are not helping, putting the responsibility on the merchant. Unfortunately, Aritzia doesn't seem eager to assist me either. It looks like I’m still expected to pay for an order I cancelled. At this point, it feels like they are taking my money, and I no longer trust them as a company.

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(2.0)
Watch out for HMRC customs fees!!!

Watch out for HMRC customs fees!!! I still haven’t got my items and found an email in my junk from customs saying I need to pay £87 to get my stuff released!!! Or they’ll be sent back or thrown away!! The Aritzia site says Aritzia UK, so I thought the items would ship from a UK location. I won’t be buying from Aritzia again; it's very misleading.

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(1.0)
Take note of the reviews and heed them.

Take note of the reviews and heed them. Customs fees match the cost of the items. The customer service, while courteous, does not offer any discount or partial refund to help with this cost "fairly" - not worth it in the UK, I'm afraid! Quality is unknown as items haven't arrived yet :(

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