Wendellaugust.com Reviews - 15

My tradition of ordering annual, personalized anniversary ornaments has been delightful

My tradition of ordering annual, personalized anniversary ornaments has been delightful. The straightforward ordering process and dependable shipping make it hassle-free. Each year, the product's beauty astounds me, and this year's bronze ornament, in particular, has captured my heart with its elegance and charm.

I discovered the ideal ornaments and stocking stuffers for gift-giving

I discovered the ideal ornaments and stocking stuffers for gift-giving. The thoughtful inclusion of a thank-you postcard added a personal touch to the experience. Additionally, the 20% discount for my next purchase is a generous gesture, which I'm eagerly looking forward to utilizing for more gift shopping.

The company consistently delivers impressive

The company consistently delivers impressive product quality at a reasonable price, coupled with excellent service and timely delivery. The fact that it's all manufactured in the United States adds to its appeal. I appreciate the consistent high standards and hope for continued excellence.

My annual Christmas Ornament

My annual Christmas Ornament collection began in 1980, inspired by a family friend. Since 2009, I've continued the tradition in her memory. Each year, my family and I delight in the intricate details of every ornament. They are simply beautiful!

Website very easy to navigate

Website very easy to navigate. Great service and reliable products from local artisans. Have been using their services for several years, and I've always been satisfied with the results.

Wonderful, wonderful item.

Wonderful, wonderful item. We got an anniversary plate as a present and liked it so much that we can't wait to give one as a wedding gift. It looks amazing!

I love everything I buy from Wendell-August.

I love everything I buy from Wendell-August. The website is easy. People always like the gifts I give from there. When I need a gift, I check the catalog.

Needed something for friends by

Needed something for friends by new year and delivery was on time and coasters look very nice with the initials. Nice selection and process was easy.

Mary is really nice and helpful.

Mary is really nice and helpful. She helped me with my order many times. I also appreciated her telling me about the Wendell August store in Berlin, Ohio closing down. She mentioned that they don't make my favorite gift anymore, which was a bit disappointing. But whenever Mary helps me, I feel good about it.

Shopping for those annual

Shopping for those annual ornaments turned into a bit of a bummer. Wanted to surprise the wife and complete her collection, but no luck with the ones from 2015 to 2018. It's kind of weird, you know? In this day and age, with all the fancy tech, you'd think they could whip up anything folks want. Even though it threw a wrench in the plan, it won't stop me from hitting that store again. Everything else was cool, so here's to keeping the Christmas spirit alive!

The ornament I got for my

The ornament I got for my daughter-in-law had her name all jumbled up – instead of Skylee, it proudly declared Sklee. Talk about a misspelling disaster. Now, I'm pretty sure it's too late to fix this festive fiasco with a reorder, and needless to say, satisfaction levels are taking a nosedive. Not exactly the holly jolly vibe I was going for.

Placed an online order hassle-free

Placed an online order hassle-free, opted for expedited shipping, yet faced disappointment as my purchase never arrived. To add to the frustration, my credit card remains unreimbursed. Disappointing experience with the company's service and lack of timely resolution.

This year is my third year

This year is my third year of ordering the Annual Christmas Ornament for my family and friends. I liked the idea that when my grandchildren grew up and began living on their own, they would have a lovely collection of ornaments for their Christmas trees. However, an hour after I placed my order this year, I received an email offering free personalization on ornament orders. So, I called right away to ask if I could take advantage of the offer. The representative and her supervisor said I couldn’t do that because the order was already placed. Then they said I would have to cancel the original order and replace the order. The problem with that option is that I would also be charged for the second order until the first cancellation was processed through my bank. Being a senior citizen living on Social Security, that would be a hardship for me. So consequently, I couldn’t do that. Therefore, I’ll be receiving my ornaments without the free personalization. This experience has left such a negative feeling in my mind that I probably won’t be continuing this tradition. I’m sorry this has been such a long negative review, but having worked in retail, customer service was very important to my company. Apparently that’s not Wendell August Forge’s philosophy. I would hope you could understand my disappointment. I had hoped this would have been a long standing yearly Christmas tradition. But that’s highly unlikely now.

Unfortunately, my recent experience

Unfortunately, my recent experience with this company was marred by a simple yet frustrating issue – I did not receive the free shipping for my order, as I should have. Living less than 30 minutes away, I would have happily opted for a pick-up instead of paying for shipping that was initially supposed to be free. It's disheartening when sales and promotions are not accurately implemented, as it creates an unnecessary inconvenience for customers. Attention to such details is essential for a seamless and satisfactory shopping experience.

Ordered two bronze Cleveland Browns

Ordered two bronze Cleveland Browns luggage tags with engraving for our anniversary. Only one came engraved. Got them on 10/4, called right away. They said to send back the wrong one and they'd replace it, but no way it'll get here by 10/15. Doreen's advice? Just tell my husband another one's coming. Seriously? How’s that helpful? Clearly, they didn't check the order properly before shipping. Really disappointed, especially since it was for a special occasion.