TheFlightMakers.com Reviews - 52

Conrad was awesome, helped with my first buy online

Conrad was awesome, helped with my first buy online, and I am nearly blind. Conrad made it super easy, he was nice, and very good at his job. Thanks!!

Tiago sanchez

He helped me with my flight, he helped me to understand it, I was well treated and good service, he treated me with respect, all good thanks.

Thiago

Very good service, very knowledgeable staff. Very good service, very knowledgeable staff.very good service, very knowledgeable staff.

Thank you for your help

Excellent service from Thiago, he helped me with everything I asked for, even cheking me :) thank you very much. I recommend him!

I am very happy with the help provided by Ronin.

I am very happy with the help provided by Ronin. He was very profesonal and focused on helping customers. Thank you very much,

Since I am not very good with tech

Since I am not very good with tech, I had trouble booking a flight. Ronin was fast and very kind with his help. Thank you!

Gary was great.

Gary was great. He knew his stuff, was professional, friendly, and really helpful. He's a great asset to your airline!

Alonso Moreno

Good experience, excellent service, very friendly, very responsible with the service and easy to buy through the app.

They paid attention to my concerns

They paid attention to my concerns and helped me out. I appreciate their attention and professional attitude. Thanks!

RYAN BELFORD was really kind and very patient and calm.

RYAN BELFORD was really kind and very patient and calm. As an older person, I felt he was very caring and supportive.

Lucas Martín

Thank you very much to Lucas Martin for your attention and excellent service, thank you very much for your patience.

I missed my flight and got no help

I missed my flight and got no help, but Ronin is the agent who came through for me. I am very gratefull to him.

Thiago

Mr. Thiago has provided me with all the information regarding my flight, very good service from him.

Tiago Sánchez

Excellent service Tiago gave me many blessings God bless you. Excellent day. Thank you very much

Ryan Belford was really helpful in fixing the problem

Ryan Belford was really helpful in fixing the problem and getting things sorted out. I’m not happy at all with how hard it was to fix a problem that wasn’t even my fault. I don’t recomend using Expedia for booking trips. They add random fees and then charge you a lot of money… it feels like a scam. Even when the airline caused the problem, they still made it worse.

Mixed Feelings about Customer Service

My experience with Anthony had ups and downs. He promised a free carry-on per person, but later I discovered the airline didn't charge for carry-ons. I felt misled, thinking he was doing me a favor. Furthermore, Anthony persistently asked for a review even after my initial agreement. While appreciative of the gesture, the misleading nature of the offer and the pushy approach towards obtaining a review raised concerns about transparency and customer service integrity. It left me with mixed feelings about the overall experience.

I paid for bags using your bundling

I paid for bags using your bundling feature, but the system didn't record the purchase. As a result, we got charged twice for bags and faced a $25 fee for counter check-in. Despite speaking directly to a Frontier person, they kept insisting it was handled by a third party.

I am writing to share my dissatisfaction

I am writing to share my dissatisfaction regarding my recent flight cancellation and the subsequent challenges I faced with getting reimbursed for the extra expenses I had on Jan 18, 2024. My original flight got canceled, and I had to buy new tickets last minute because of it. This cancellation was done by Delta, Air France's partner airline. When I asked Air France for reimbursement, they said my receipts weren't acceptable, which doesn't make sense to me. They only sent me an email acknowledging the forced purchase without an official receipt. Also, an Air France agent named 'Thor' promised me a EUR 150 voucher, but I never got it. This whole situation not only caused me financial trouble but also made me doubt if Air France follows EU passenger rights rules. According to Regulation (EC) No 261/2004, passengers should get compensation and help for cancellations and delays. This rule is meant to protect passengers from extra costs caused by airline problems. So, I'm asking for a thorough review of my case and quick reimbursement for my extra expenses. If Air France doesn't follow the EU rules, it doesn't look good for them, and I might have to take further action, like getting legal advice or contacting the right authorities. I hope Air France takes this seriously and makes things right.

This company poses as American Airlines

This company poses as American Airlines, but it's far from the real deal. They went ahead and slapped my card with not one, but four unauthorized charges, adding up to a whopping $818.38. And to add insult to injury, they had the audacity to pin the blame on American Airlines. If that wasn't enough, they sneakily tacked on an extra $300 and $138 under the guise of taxes for PCM Travels. And as if mishandling my finances wasn't bad enough, they mistakenly sent me the travel itinerary of some other unfortunate soul headed to Singapore. Talk about a complete disregard for confidentiality!

A nightmare agency

I contact them to buy 2 airplane tickets and I give all the information they need and they give me a hard time to give me my confirmation number plus they used a stolen credit card to buy my tickets and I can't travel plus they steal my money I don't recommend this agency to nobody they ruined my vacations

This company is an absolute scam!

This company is an absolute scam! They manipulate Google results with paid ads, posing as United Airlines. They used my credit card for a lousy, low-quality flight and tacked on an extra $150. My personal information is compromised. Exercise caution!

They took my cash for 6 tickets and then charged me again for cancelation

They took my cash for 6 tickets and then charged me again for cancelation. They also kept that. It's a rip-off. I've been waiting for a refund for 7 months, and they keep me on hold before hanging up.