SunValleySaunas.com Reviews - 14

I'm giving this product 4 out of 5 stars, mainly due to some shipping issues

I'm giving this product 4 out of 5 stars, mainly due to some shipping issues. While the product itself was satisfactory, the shipping process left something to be desired. The tracking link provided didn't update, and after a few days, I reached out to inquire about the status. Even after finding an alternative tracking method, there were no updates for five days. I contacted them again, and finally, I received a notification to schedule delivery. It's essential to be prepared for the fact that LTL trucking deliveries may not provide real-time updates as you might expect from services like Amazon.

I recently bought a sauna from Sun Valley

I recently bought a sauna from Sun Valley and was very happy with their great customer service. From my first question about their products, the team was helpful, well-informed, and genuinely eager to assist in finding the right sauna for me. They answered all my questions and gave clear info about the various models and features. The delivery was on time, and the setup went smoothly, thanks to the skilled and polite team. They ensured everything was arranged correctly and even showed me how to use the controls and care for the sauna. The sauna itself is of high quality, just as promised. The build is first-rate, and it has become a favorite spot in our home. I appreciate the effort Sun Valley made to ensure I was happy with my purchase. Their focus on customer care really makes them stand out. I highly suggest Sun Valley to anyone in need of a top-quality sauna and great service. They surpassed my hopes at every step! Timely delivery w/ standard delivery option. Thanks PPL

The sauna arrived in perfect condition, no damage

The sauna arrived in perfect condition, no damage or missing parts! (After receiving a broken one from Amazon, I was really happy about that!) The product matched the description, solid quality, simple to put together, and it has been working great for a month. My whole family is loving the benefits it brings! I would definetly recommend! The shipping was a bit slow, but I felt better after calling and getting help from an actual person in the US! Well done, Sun Valley!

We had a great time with Sun Valley Saunas

We had a great time with Sun Valley Saunas buying the Maxxus Seattle Two Person Sauna. The ordering process was easy, and they reached out to arrange delivery. The boxes are very heavy, so you’ll need two people to get them inside and unpacked, but setting up the sauna was pretty easy, and assembly didn’t take too long. We are happy with the sauna. It seems solid, and we’re pleased with our decision.

Love my infrared, two person sauna

Love my infrared, two person sauna with chromotherapy. The service was above and beyond and communication was great! Delivery was on time with no problems whatsoever! Assembly was a breeze and I enjoy the benefit of not having to leave the house any time I feel like relaxing in my sauna. A big "thank you" to Wes and the crew. Great service, thank you.

This company is really good.

This company is really good. They got nice people working there. The service and talking was really good. They were super friendly and quick to reply when I asked stuff. Our sauna came in good condition and we like it a lot. I say go for this company.

High-quality products and

High-quality products and high-quality customer service. The company's representative handled an issue I caused with my order gracefully and ensured a positive outcome. Thank you.

I had a great experience with Sun Valley.

I had a great experience with Sun Valley. They were accessible by phone and answered all my questions. I'm very pleased with this company.

The product came well-packaged and setting it

The product came well-packaged and setting it up was really simple. I've been using it for a few weeks now and I'm really happy with it.

I ordered a 3 corner unit with my HSA

I ordered a 3 corner unit with my HSA cc, placed the order, and it shipped within a few weeks. Everything went fine and worked well.

Got my order fast and when an issue popped up

Got my order fast and when an issue popped up, they got back to me fast and sorted it out. Great customer service.

Shipped fast and when an issue happened

Shipped fast and when an issue happened, they got back to me fast and sorted it out, great costumer service.

Materials fitted well and were simple

Materials fitted well and were simple to put together. Instructions for installation were clear. The delivery pallet had a break, but it didn't affect anything important. Removing stickers from parts was tricky at times. They should try a tab without glue. It would be helpful to have other assembly instructions and a change for one part so the heater could go on either side. The heater quickly heats up to 160 - 180, perfect for me, in under 30 minutes.

This company was the absolute worst I've ever dealt with.

This company was the absolute worst I've ever dealt with. I talked to the owner, Wayne, who handles phone calls, but communication was difficult. We paid too much for an infrared sauna in January, and it's now March with still no sign of it. After calling to inquire, they promised to get back to us but didn't. We had to involve the credit card company. When Wayne finally called back, he was angry and yelled at us. This feels like a scam. Avoid this company and Wayne. They need to improve their delivery times or stop cheating people.