Reviews Summary

Planetbeauty.com has a 4.3 - star rating from 28 reviews, indicating a high level of customer satisfaction!

5 stars
21 reviews
4 stars
0 reviews
3 stars
3 reviews
2 stars
1 review
1 stars
3 reviews
Rating (1.0)

About company

Planet Beauty: Planet Beauty is not your typical beauty retailer. Founded in Newport Beach, California, in 1992, it challenged the conventional beauty shopping experience. Instead of crowded beauty counters and mega-mall chaos, Planet Beauty created a haven in convenient neighborhood locations. Here, they offer professional beauty brands, trending products, and innovative newcomers. Their beauty advisors are equipped with structured education to provide expert advice. With 37 locations and a successful website, Planet Beauty redefined beauty on their own terms for over 25 years, delivering top-notch makeup, skincare, haircare, styling tools, baths, and fragrances. It's beauty reimagined, for you.

Key Details:

  • Location: The company is headquartered in Costa Mesa, California, United States.
  • Founders: Planetbeauty.com was founded by Bahman Fakhimi.
  • Foundation Date: The company was established in the year 1992.

Customer reviews

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(3.0)
I recently shopped online and
by PUALANI MOONFIRE

I recently shopped online and put two full-price items and three sale items in my cart. There was a 25% off code for a three-day sale, but it didn’t apply to the full-price stuff. I wasn’t expecting extra discounts on the sale items. Tried using two other 20% off codes, but they also didn’t work on the full-price things. I removed the full-price items since I know I’ll get the discount in-store. Store associates always get it right, which is super helpful. Ended up buying the on-sale shampoo-conditioners online. Free delivery was a nice touch!

(5.0)
I tried ordering a product I like from Planet Beauty for the first time.
by Jamie

I tried ordering a product I like from Planet Beauty for the first time. I got a good discount and the website was easy to use. Note that treatments (meds) are not part of the annual or monthly price - those come with extra cost. Even though they're not included, they are quite cheap, and they ship straight to your home. I think they might even match prices if you find a med/treatment cheaper elsewhere. You can also get pet insurance AND include up to 5 pets (cats/dogs only) without an extra fee for adding more pets!

(1.0)
Disappointing experience with this
by Melanie Schoenberg

Disappointing experience with this company. Placed an order on January 20th, and as of February 8th, it hasn't arrived, possibly lost by USPS. Customer service is unresponsive - phone calls go unanswered, emails receive little to no response. Seeking a refund or replacement, but the lack of communication is frustrating. Unlikely to consider ordering from them again.

(5.0)
Here’s my first order from Planet Beauty.
by Donna Hale

Here’s my first order from Planet Beauty. The ordering was simple and I liked that. Now I’m curious about the delivery time and how the package will look when it arrives. I’m looking forward to being part of Planet Beauty and think I’ll buy more in the future. The prices seem fair and not too high compared to other stores I’ve used before.

(3.0)
So, they said you'd get a free gift with every
by GeeBee

So, they said you'd get a free gift with every app purchase. But guess what? The link for that was broken. And then there's this 20% off deal if you sign up, but they conveniently forgot to mention the conditions attached to it. What's up with that? And to top it off, their prices aren't really any better than what you'd find elsewhere.

(5.0)
I usually don't write reviews, but I had to for this
by Lorretta

I usually don't write reviews, but I had to for this. My first time shopping at Planet Beauty and it won't be my last. Everything I got was great, no damage, all in perfect shape. The goodie bag was my favorite, loved everything in it, especially that lip stain, it's amazing!! Thanks a lot, I'll definitely be back.

(3.0)
Signing up for a new account due to
by Cathleen

Signing up for a new account due to recent changes was an inconvenience. The confirmation email, however, included my password with my name, a concerning privacy lapse. Despite using the "eye view" when typing it, having the password displayed on the receipt was unexpected and raises security concerns.

(5.0)
Everywhere I looked, the product
by melody t

Everywhere I looked, the product I wanted was priced around $140-$170. Surprisingly, they had it on discount for $70, and on top of that, I got an additional 20% off. It's Christmas time, and if I can save a little here to spend more elsewhere, I'm all about it.

(5.0)
Affordable luxury products that impress.
by Malia

Affordable luxury products that impress. I got my premium lotion at a sale price I usually pay full price for at Neiman Marcus!!! Great value, and my items showed up in just a few days (nearly as quick as Amazon) and I plan to buy from this site again!

(5.0)
I found exactly wat I was
by Brooke

I found exactly wat I was lookin' for n' also got a discounted price n' FREE gift wit just downloading da app dat I plan to use often. It was great doin' business here n' I will spread da word on da awesome experience.

(5.0)
I really enjoyed the whole process.
by Anonymous

I really enjoyed the whole process. Shopping and checkout were simple. Everything came fast and in great shape. Excellent packing. No leaks! I really like the items! They work just as promised. I am so pleased!!!

(5.0)
Their customer service is really great.
by Christine Martineck

Their customer service is really great. I made a mistake with my order. I sent them an email, and they responded quickly, letting me know I could cancel it and place a new order for the right item.

(5.0)
The items were delivered quickly and promptly
by MB

The items were delivered quickly and promptly and were in excellent condition. The discounts offered were generous, making the purchase a fantastic value and more attractive.

(5.0)
My buying trip was very simple!
by Debra

My buying trip was very simple! I got great items for a wonderful price. The extra treat was a nice surpise. I’m glad I discovered Planet Beauty. I will be a regular shopper.

(5.0)
You have the items I enjoy and use
by Anonymous

You have the items I enjoy and use, and it saves me a drive to the store to get them when they can be brought to my home. Thanks for providing such a big variety of products!

(5.0)
Your webiste was simple to use.
by Anonymous

Your webiste was simple to use. You have the items in stock that I need at a better price than I can find elsewhere. Thank you! I look forward to recieving my order.

(1.0)
I ordered white pumps but received black ones
by Jill

I ordered white pumps but received black ones. While I'll keep them, I'm disappointed as I didn't receive the color I originally wanted, which is a bit frustrating.

(5.0)
I've been using this product for a while
by Annie

I've been using this product for a while, but in different packaging, and I really liked it. It's exactly what I need for my fine, straight hair.

(5.0)
Company did good. Price is great.
by Marianne

Company did good. Price is great. Shipment was well-packed. The product description was a little confusing, but I got exactly what I wanted.

(1.0)
My calls went unanswered,
by Spitzer

My calls went unanswered, it was impossible to talk to anyone. I don't know if my concerns were addressed or ignored. Very frustrating.

(5.0)
good prices
by Anonymous

I think the company has really good prices compared to other sites. Free shipping is great too! They have a nice selection.

(5.0)
he prices is very reasonable and the shipping
by Jenni W

The prices is very reasonable and the shipping is always prompt. The products sold are authentic and not old or dead stock.

(5.0)
I valued the effort put into completing my order.
by brenda

I valued the effort put into completing my order. Also, the quick reply I got when I asked a question about the order.

(5.0)
I enjoy awesome sale offers and items!
by Bella

I enjoy awesome sale offers and items! I simply had to get this App, set up an account to buy with nice discounts!

(5.0)
Good experience. The only advice
by Linda

Good experience. The only advice I have is the Dana Point location is not shown as a place to collect items.

(2.0)
They said there was a free gift bag with
by Anonymous

They said there was a free gift bag with buying 4 items. I ended up paying for the so-called free gift bag.

(5.0)
The customer service be good
by Diana

The customer service be good, and I always get an extra 20% off. They normally have all the things I need.

(5.0)
I have ordered from Planet Beuty sevral
by Cherie

I have ordered from Planet Beuty sevral times and I am always happy with the service and product choices.

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