Reviews Summary

Planetbeauty.com has a 3.9 - star rating from 14 reviews, indicating a low level of customer satisfaction!

5 stars
9 Reviews
4 stars
0 Reviews
3 stars
2 Reviews
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1 stars
3 Reviews
Rating (1.0)

About company

Planet Beauty: Planet Beauty is not your typical beauty retailer. Founded in Newport Beach, California, in 1992, it challenged the conventional beauty shopping experience. Instead of crowded beauty counters and mega-mall chaos, Planet Beauty created a haven in convenient neighborhood locations. Here, they offer professional beauty brands, trending products, and innovative newcomers. Their beauty advisors are equipped with structured education to provide expert advice. With 37 locations and a successful website, Planet Beauty redefined beauty on their own terms for over 25 years, delivering top-notch makeup, skincare, haircare, styling tools, baths, and fragrances. It's beauty reimagined, for you.

Key Details:

  • Location: The company is headquartered in Costa Mesa, California, United States.
  • Founders: Planetbeauty.com was founded by Bahman Fakhimi.
  • Foundation Date: The company was established in the year 1992.

Customer reviews

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(1.0)
Disappointing experience with this
by Melanie Schoenberg

Disappointing experience with this company. Placed an order on January 20th, and as of February 8th, it hasn't arrived, possibly lost by USPS. Customer service is unresponsive - phone calls go unanswered, emails receive little to no response. Seeking a refund or replacement, but the lack of communication is frustrating. Unlikely to consider ordering from them again.

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(3.0)
So, they said you'd get a free gift with every
by GeeBee

So, they said you'd get a free gift with every app purchase. But guess what? The link for that was broken. And then there's this 20% off deal if you sign up, but they conveniently forgot to mention the conditions attached to it. What's up with that? And to top it off, their prices aren't really any better than what you'd find elsewhere.

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(3.0)
Signing up for a new account due to
by Cathleen

Signing up for a new account due to recent changes was an inconvenience. The confirmation email, however, included my password with my name, a concerning privacy lapse. Despite using the "eye view" when typing it, having the password displayed on the receipt was unexpected and raises security concerns.

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(5.0)
Everywhere I looked, the product
by melody t

Everywhere I looked, the product I wanted was priced around $140-$170. Surprisingly, they had it on discount for $70, and on top of that, I got an additional 20% off. It's Christmas time, and if I can save a little here to spend more elsewhere, I'm all about it.

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(5.0)
I found exactly wat I was
by Brooke

I found exactly wat I was lookin' for n' also got a discounted price n' FREE gift wit just downloading da app dat I plan to use often. It was great doin' business here n' I will spread da word on da awesome experience.

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(5.0)
The items were delivered quickly and promptly
by MB

The items were delivered quickly and promptly and were in excellent condition. The discounts offered were generous, making the purchase a fantastic value and more attractive.

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(5.0)
Your webiste was simple to use.
by Anonymous

Your webiste was simple to use. You have the items in stock that I need at a better price than I can find elsewhere. Thank you! I look forward to recieving my order.

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(1.0)
I ordered white pumps but received black ones
by Jill

I ordered white pumps but received black ones. While I'll keep them, I'm disappointed as I didn't receive the color I originally wanted, which is a bit frustrating.

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(5.0)
I've been using this product for a while
by Annie

I've been using this product for a while, but in different packaging, and I really liked it. It's exactly what I need for my fine, straight hair.

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(5.0)
Company did good. Price is great.
by Marianne

Company did good. Price is great. Shipment was well-packed. The product description was a little confusing, but I got exactly what I wanted.

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(1.0)
My calls went unanswered,
by Spitzer

My calls went unanswered, it was impossible to talk to anyone. I don't know if my concerns were addressed or ignored. Very frustrating.

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(5.0)
he prices is very reasonable and the shipping
by Jenni W

The prices is very reasonable and the shipping is always prompt. The products sold are authentic and not old or dead stock.

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(5.0)
good prices
by Anonymous

I think the company has really good prices compared to other sites. Free shipping is great too! They have a nice selection.

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(5.0)
The customer service be good
by Diana

The customer service be good, and I always get an extra 20% off. They normally have all the things I need.

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