Reviews Summary

DermStore.com has a 3.7 - star rating from 13 reviews, indicating a low level of customer satisfaction!

5 stars
7 Reviews
4 stars
2 Reviews
3 stars
0 Reviews
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1 review
1 stars
3 Reviews
Rating (1.0)

About company

Dermstore is a dermatologist-backed online beauty store that was founded in 1999. It offers a wide range of skincare and cosmetic brands, including professional-strength formulas, exclusive spa care lines, salon-grade brands, as well as hard-to-find niche and specialty brands from around the world. In 2013, Dermstore became a wholly owned subsidiary of Target Corporation. The company is headquartered in Southern California with a Spa location in Hermosa Beach. Dermstore is committed to providing a safe haven where customers can purchase with confidence.

Key Details:

  • Location: The company is headquartered in El Segundo, California, United States.
  • Founders: DermStore.com was founded by Craig A. Kraffert.
  • Foundation Date: The company was established in the year 1999.

Customer reviews

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(1.0)
hen I opened the bottle, it exploded
by Sarah K.

I lately purchased an IS Clinical serum from Dermstore. Unfortunately, when I opened the bottle, it exploded. I am no stranger to this product, so it was either stored at the wrong temperature or I don’t know. I emailed Dermstore with pictures of what happened, but they completely ignored my email. I lost about $20 worth of product just from opening up the bottle. I found the customer service to be poor and I will not give my business to companies that don’t care about the end user once they got their money.

(5.0)
I'm totally vibing with Dermstore!
by Ioana

I'm totally vibing with Dermstore! They've got this killer lineup of beauty products, and the prices? Oh, they're sweet. And let's talk about that monthly sample box – it's like a little treasure trove of high-end serums, creams, makeup, and hair goodies. They don't mess around with those tiny samples either; it's full-size or generous samples all the way. Trust me, Dermstore is the real deal – reliable, top-notch, and all about the beauty game!

(1.0)
perplexing that I'm being prompted
by Yolanda

perplexing that I'm being prompted to write a review on my experience when I haven't even received over half of my order yet. It's challenging to provide feedback on an incomplete transaction. I'm hoping to see a resolution soon so I can provide a more accurate assessment of my overall experience with this company.

(2.0)
Seriously not impressed. Ordered
by Olawumi

Seriously not impressed. Ordered stuff, and they decided to split the order. Cool, but it's been over 2 weeks, and my goodies are still playing hide and seek. Not cool. With all the beauty businesses fighting for attention online, this delivery lag is a deal-breaker. Not gonna hit that "buy" button here again.

(1.0)
I had a terrible experience with Dermstore
by Lisa B.

I had a terrible experience with Dermstore. I ordered an expensive product that I never received, and when I requested a refund, I was refused. To make matters worse, there was no customer service to report to. I found the whole experience to be fraudulent and would not recommend this company to anyone.

(4.0)
The rewards program is good
by Liana

The rewards program is good, and my order came quickly, which was nice. Usually, it takes a while for orders to arrive, so this time was a pleasant change. However, it seems like some items are often out of stock. It would be better if they had more products available. Thanks.

(5.0)
I purchased from Dermstore and was impressed with the quality of their products
by Olga

I purchased from Dermstore and was impressed with the quality of their products. My orders always arrived on time and I appreciated the small gifts that came with each order. I also took advantage of their sales and promotions, which made the experience even better.

(4.0)
Variety of high-end products available
by Erica

I bought products from Dermstore and was impressed with the variety of high-end products available. The website is very well designed, making purchases an easy and pleasant experience. I also love the rewards program.

(5.0)
Thank you Dermstore for your awesome Rewards system.
by Nancy

Thank you Dermstore for your awesome Rewards system. When we pay close attention, we can make certain buys that earn extra points leading to easy-to-use discounts. I like this bonus and the coupon codes. Thanks again!

(5.0)
Shopping on Dermstore is incredibly convenient
by Mary

Shopping on Dermstore is incredibly convenient. They offer a vast selection of brands, and their rewards program allows you to earn points that can be used as credits for future purchases. A great way to save!

(5.0)
I've been buying my skincare from Dermstore
by Teri

I've been buying my skincare from Dermstore since 2019 and have always been happy. I plan to keep buying from them for my skincare needs. Just wish they had Sulwhasoo.

(5.0)
Dermstore sells great brands and
by Cuqui

Dermstore sells great brands and sometimes gives us discounts, which is nice. They also deliver quickly! Thanks Dermstore!

(5.0)
Ordering from Dermstore was easy,
by Anonymous

Ordering from Dermstore was easy, shipped fast, products arrived in perfect shape. Will definitely order again.

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