Reviews Summary

FragranceOutlet.com has a 3.3 - star rating from 10 reviews, indicating a low level of customer satisfaction!

5 stars
4 Reviews
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2 Reviews
Rating (1.0)

About company

The Fragrance Outlet, Inc. has been a prominent player in the fragrance industry since its establishment in 1990. With over 110 stores, including Fragrance Outlet and Designer Fragrances locations, the company set out to provide customers with an extensive range of genuine designer fragrances. The brand's first store opened at Potomac Mills Mall, near Washington, D.C., and its winning formula featured affordable prices, expert staff, and an impressive fragrance selection. The approach was an undeniable success, leading to store expansion in prime Outlet Centers across the United States and Guam. The company continues to flourish, with plans to extend its reach by establishing more than 100 stores in the coming years. Now, The Fragrance Outlet caters to its dedicated customer base by offering designer fragrances at affordable prices online, ensuring a seamless shopping experience from the comfort of one's home.

Key Details:

  • Location: The company is headquartered in Miramar, Florida, United States.
  • Founders: FragranceOutlet.com was founded by Riyaz Shemna.
  • Foundation Date: The company was established in the year 1990.

Customer reviews

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(5.0)
The customer service was awesome!
by Anonymous

The customer service was awesome! Jessica was really helpful. She helped me pick out several scents I liked for different occasions. I'm grateful for her patience when I had trouble deciding.

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(5.0)
The chap who assisted us was real
by Cheri

The chap who assisted us was real nice & pro. He let us try lotsa scents 'til we settled on one. Then he mentioned some deals, so 3 outta 4 of us got a scent!

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(5.0)
The website is easy to use.
by Cindy H

The website is easy to use. They offer free shipping, and their prices are good, especially with the buy one get one half off deal. Great!

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(2.0)
I waited around for 10 minutes
by Anonymous

I waited around for 10 minutes without anyone noticing me. Other customers who came in after me got help first, and staff just ignored me, even when I was right there. It took my fiance speaking up for me to finally get some attention. But hey, at least I found the cologne I was looking for, so it wasn't a total letdown.

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(3.0)
The service was okay, but there's a
by Anonymous

The service was okay, but there's a significant downside. Unfortunately, I wasn't informed that I was purchasing a tester. When I returned to the resort, I discovered that the bottle I bought had the wrong lid, and it wouldn't even stay on properly. It's quite disappointing to encounter such issues after the purchase.

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(1.0)
During our visit to CastleRock Outlets, my
by Shawna James

During our visit to CastleRock Outlets, my daughter and I received a courteous welcome. However, our experience with the gentleman assisting us in the perfume section, possibly Anthony or Austin, took a negative turn. Despite our repeated refusals, he persistently promoted specific perfumes, embellishing them with unrelated "facts" and stories. This pushy behavior left us dissatisfied. Fortunately, the intervention of a helpful manager, a delightful lady, salvaged our experience. It's regrettable that the male staff member's overbearing sales approach overshadowed an otherwise pleasant shopping trip.

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(3.0)
The staff was pleasant, particularly the
by Glen

The staff was pleasant, particularly the female employee. Inquiring about the return policy, I learned that if my husband uses a product, it's considered unsellable. I wasn't aware the company resold previously used items, which is disheartening.

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(3.0)
My experience with Fragrance
by Kevin Shires

My experience with Fragrance Outlet has been average. While the variety of product choices wasn't overwhelming, it was sufficient to meet my needs. The prices were reasonable, and everything I purchased was quite affordable. I was pleased that all the products were original and of high quality. The customer service response, although taking some time, was helpful. Overall, my interactions with the shop were average.

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(5.0)
The customer service was amazing.
by Michael Mimms

The customer service was amazing. The individual who assisted me not only knew her fragrances but was also refreshing and exceptionally helpful.

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(1.0)
I'm disappointed that the store only provides store credit and no refunds
by Unhappy Customer

I'm disappointed that the store only provides store credit and not refunds. This policy is unacceptable, and it's unlikely I'll shop at this store again in the future.

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FAQ

  1. Are perfumes from Fragrance Outlet real?

    Fragrance Outlet is one of the nation's largest retailers of genuine designer fragrances and related accessories. They also take pride in their position as a leading authority on fragrances. Their stores offer the broadest selection of designer perfume and fragrances at the most affordable prices.

  2. Can you return to fragrance outlet?

    Fragrance Outlet is prepared to exchange the purchased merchandise or issue a merchandise credit for the full purchase amount. The merchandise should be returned to one of their stores within 30 days of purchase and should remain unopened and unused, accompanied by the original receipt.

  3. What types of fragrances does The Fragrance Outlet sell?

    A: They sell a wide range of designer perfumes and fragrances, including popular brands like Calvin Klein, Lacoste, and Hugo Boss.

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