Silksilky Reviews - 75

I placed an order for a nightdress on January

I placed an order for a nightdress on January 28, 2024. Unfortunately, it didn't fit, prompting me to initiate a return. Despite the company's claim of a 30-day easy return service, the process proved challenging. The absence of a return address on their website necessitated email communication. They proposed a 20% refund and retaining the item, which was unhelpful. After numerous emails, they provided a German return address, contradicting the UK dispatch. The £10.95 return cost and their request for tracking details compounded the frustration. Despite their explanation of processing delays at a warehouse, my refund is still pending. Regrettably, despite their appealing products, I won't be a repeat customer due to these issues.

SILKSILKY is my new favorite place for really nice

SILKSILKY is my new favorite place for really nice clothes at a fair price. I bought a silk midi-skirt to wear with a special jacket, and it was much better than I thought it would be. The silk is good quality, lined, and cut so it hangs nicely. It came really quick, too. What makes SILKSILKY stand out is that when I asked about sizing – I’m small but have a big ribcage, so my waist is large, and I wished the skirt had a stretchy band – they not only gave me helpful advice but, when the skirt arrived, they had added a stretchy band just for me!!! I’m so happy and very pleased. They said: “We are always happy to help our customers as much as we can,” and that others might want a similar fit. Don’t think twice about ordering from them. Thanks a lot, SILKSILKY! Best wishes from your fan, Lucy x

Absolutely lovely and good quality silk.

Absolutely lovely and good quality silk. I adore this summer robe. It feels and looks fancy. It is 100% silk. I bought the light pink and the white floral, both amazing. Colors are bright and very lovely. They do not fully cross in the middle but the pink has an inside closure rope to keep it in place. Best to order a larger size than usual if you want a full comfortable closure. What I do miss is a hanging loop. The silk is so delicate that unless you use a hanger all the time you will be hanging it from the collar, not a good idea. Delivery was very quick. Wash it by hand if you want to maintain the shine and softness. There is minimal bleeding of the colors if you wash it in cool water and hang to dry.

I don’t often write reviews, but I felt the

I don’t often write reviews, but I felt the need to do so after the outstanding customer service I received. I made a mistake when choosing the regular shipping option for my order, forgetting about the Canada Post strike. Realizing my error, I figured I’d have to wait a long time for any help. To my surprise, I received a quick reply from Doris, who had already taken care of the issue and assured me that the strike would not delay my package. This was my first time buying from this company, and I’ll continue to shop with them because of the kind and understanding support I got. In today’s business world, this kind of care is rare, and I’m happy to see that Doris helped change that.

I’m really pleased with my order from this store.

I’m really pleased with my order from this store. I had a large order, including a bedding set, fitted sheet, pillow cases, nightgowns, and underwear. My package arrived in about 10 days and was well-packed, even with gift envelopes. The customer service team was quick and polite in answering my questions. I’m happy with the products, the quality is great, the silk feels amazing, and the colors are true to what was shown. I handwashed everything using silk detergent, and it still looks great. I will definitely buy from here again.

We decided to keep two of the three items we bought.

We decided to keep two of the three items we bought. So far, only the men's solid black trunks have been worn. They are the most comfortable sleepwear I’ve ever had. The long nightdress was sent back, and the very next day, on January 18th, I got a message confirming the return. It said, 'Please note that it usually takes a little time to process returns and exchanges once the warehouse has given feedback on the returned items.' That was three weeks ago, and I’m still waiting.

I am quite satisfied with my purchase.

I am quite satisfied with my purchase. The fitted sheet and pillowcases look nice. The customer service was also helpful when they realized my selection of the fitted sheet and pillowcases wouldn’t be an exact match, and they fixed it before sending the items. Very good! I do wish the pillowcases were a few inches wider for my foam pillow, but they fit just fine, so it's not a big deal. The silk feels great, and I’ll likely buy again.

I recently bought several pairs of silk pajamas

I recently bought several pairs of silk pajamas, and I am very happy with them! The silk feels really soft and smooth, making them so nice to wear. Since I placed a big order, the company reached out to confirm it, which showed they care about customers and safety. My package came quickly, and the pajamas looked great and felt amazing. I definetely suggest these silk pajamas to anyone who wants something stylish and cozy!

I had a good experience with SilkSilky.

I had a good experience with SilkSilky. I purchased a gift for my wife, but it turned out to be a size too small. She decided to pick out a different sleepwear. The team at SilkSilky were helpful, easygoing, and clearly explained the return process. The first item I ordered came, and the quality is really good, so my wife is excited for the new chemise to arrive. Thanks for your help, SilkSilky team, great service. 🙏🏽

I discovered a delightful lingerie

I discovered a delightful lingerie gift for my wife, thinking I had sufficient time for Christmas delivery with expedited shipping. Unfortunately, I overlooked the 1-2 business days processing time. In a pinch, I contacted SilkSilky. To my relief, they managed to expedite the process, and the gift arrived just in time for Christmas. SilkSilky saved the day, turning a potential hiccup into a success story.

I enjoy the products a lot; the silk is

I enjoy the products a lot; the silk is wonderful, and the colors are great. I’ve been washing it by hand to keep it in good shape. A few items came in a bit smaller than I wanted, but returning them was simple even though they didn't include a return shipping label. I’ll surely be buying again. I receive many compliments on the unique items I chose.

The team in the Service department was awesome!

The team in the Service department was awesome! When USPS messed up and delivered my package to the wrong address, they were ready to help me fix the issue even though USPS said it was 'delivered.' Luckily, a neighbor saw my name and brought the package back to me, so no replacement was needed. Still, their willingness to assist was greatly valued.

I purchased 3 camisoles to use as a layer

I purchased 3 camisoles to use as a layer beneath my blouse/shirt. I do this to stay cozy in air conditioning and for added warmth in winter. Since many people wear these camisoles during the day, perhaps a redesign would be useful. I would prefer a style that removes the double layer at the top.

I had been looking for a nice silk camisole

I had been looking for a nice silk camisole for more than a year before I came across SilkSilky, and I’m glad I did. I bought two camisoles, and they’re just perfect — the neckline is just right, not too high or low, the straps fit well, the material is lovely, and they have a flattering design.

Even though the gift I got was too small

Even though the gift I got was too small and needs to be exchanged, the service from Silk Silky is always great. Customer support is quick and gets back to you within a day. I can return my order and get a bigger item in exchange. I'll keep using Silk Silky to make an impression!:-)

My wife is thrilled with the camisole

My wife is thrilled with the camisole! It's both stylish and incredibly comfortable. The silk material is not only beautiful but also reasonably priced. Additionally, the hair cap included in the set is fantastic for protecting her hair while she sleeps. It's a win-win all around.

The slips are really nice.

The slips are really nice. They feel smooth and are put together nicely..I own a few now becuase I just keep wanting more! Definately recommend and the people who help you are very nice. Everyone I talked to knew what they were doing and spoke kindly . Thank you Silksilky!

I am very happy with the products I bought.

I am very happy with the products I bought. They look great, and the packaging was also nice. Thanks! However, there was a mix-up with the delivery notification from Canada Post before the items cleared customs. This delay was annoying, but it wasn't SilkSily's fault.

Ordered a silk scarf for my Vietnam

Ordered a silk scarf for my Vietnam trip, and it arrived on time. The scarf is delightful, adding a pop of color to my outfits. It's lightweight and reasonably priced, making it a great purchase. I'd consider ordering from this website for future needs.

Great product that my wife enjoys

Great product that my wife enjoys, and they made sure to respond to all my questions before I made the purchase. If you're considering getting something nice for someone special, I would suggest looking at the wonderful selection of items they have.

I bought a nice cowl neck camisole but sadly

I bought a nice cowl neck camisole but sadly it was too big around the bust for me. I reached out to customer service and they were very kind and gave me choices to either exchange or return it. Really nice quality clothes and good customer support

Really nice and well crafted pajamas!

Really nice and well crafted pajamas! This was my first time buying from them and I was happy with the quality. The design looks great too. The size guide was spot on and recommended I go with a medium (I'm usually a small) and they fit just right!

The company didn't interact with me personally.

The company didn't interact with me personally. Didn't have to. My order went fine, delivered on time, and the products were just as described. Actually, they were even nicer. Totally happy with the quality and feel. I'll order more for sure now.

There were a few delivery problems, but

There were a few delivery problems, but the whole case was handled – before, during, and after delivery – very professionally. The customer service replied very quickly, often ahead of time, big thumbs up. The product matched the description.

De pyjama's zijn zo comfortabel en passen goed.

De pyjama's zijn zo comfortabel en passen goed. Ik had één klein probleem met de pasvorm in het begin en de klantenservice was er meteen bij om het probleem te corrigeren. Het gevoel is zo zacht en luxueus en ziet eruit als een miljoen euro!

Bedankt voor het advies van je vriend.

Bedankt voor het advies van je vriend. Ik heb een zijde slaapmuts gekocht om mijn haar te beschermen tijdens de chemotherapie. Dit voorkomt dat mijn haar op het kussen valt. Ik ben ervan overtuigd dat ik nu minder haar verlies dan voorheen.

This company was super helpful!

This company was super helpful! I had issues with my delivery (it wasn't Silksilky's fault) because Royal Mail sent my package to the wrong address. SilkSilky were great in sorting it out and they were very kind, which I really appreciated!

I bought a silk lingerie set and a pure silk

I bought a silk lingerie set and a pure silk belted evening gown for my wife. She loves them a lot and looks amazing in them. The sizes I chose fit her well, and she adores the color and floral pattern of the gown and lingerie set.

When my partner said they were getting me silk

When my partner said they were getting me silk pajamas for my birthday, I felt uncertain because not many brands provide plus size options with a nice and fancy touch. The pajamas are a lovely color and really help me sleep better!

Everything was great: the delivery time, the product.

Everything was great: the delivery time, the product. The scarf is really nice, made of high quality material, very comfy to wear, and has a stylish look! I've gotten a lot of compliments. What else could you ask for?