Homary.com Reviews - 17

Customer service at Homary, especially with Rhythm

Customer service at Homary, especially with Rhythm, my representative, is really great! She, along with Homary's amazing policy, truly stands out. After having my beautiful dining room table, which I really like, for nearly a year, I noticed two small but concerning blemishes on the leg structure. I reached out to the company and was lucky to be helped by Rhythm, who asked for photos and quickly began addressing my inquiry, going beyond to solve my problem. She managed the whole process from start to finish. The response was quick, polite, respectful, and kind. They fixed my issue completely. Rhythm was considerate, apologetic, and made the experience personal, so I felt like I wasn’t dealing with a large company, but more like a small family-run business. I can't say enough good things about how they handled my situation. Thanks, Rhythm, thanks, Homary. I am so happy! I felt motivated to share this review because of my great experience with customer service and the company Homary. I didn’t get any reward for writing this review. I also want to mention...I got my package and am very pleased with the wonderful effort and care shown through the careful precautions taken in packing with a superior system, including the rubber around the inside of the box. My item arrived in perfect condition. Thank you very much for that!!!

Super helpful, I totally suggest them and giving a 5 star.

Super helpful, I totally suggest them and giving a 5 star. I had an issue with my second order which was PayPal's mistake. As soon as I contacted customer service, they quickly replied and were really helpful, and it got sorted out. I've ordered 3 lights from Homary and I can say they are quick and trustworty, shipping took just 24hrs and all my packages were neatly and safely sent. This is not a scam, I really like them!

I ordered an island that was delayed, which

I ordered an island that was delayed, which wasn't good because I needed it quickly. I contacted customer service and spoke to Queenie, who helped me a lot. She arranged an exchange that will arrive in about a week. The process was smooth and easy! I'm excited to get the island and will update on its quality later. Glad to say the quality of the customer service is very good!

We hebbe kortgeleden een paar meubelstukken

We hebbe kortgeleden een paar meubelstukken gekocht van Homary en het was een geweldige ervaring. De meubelstukken zijn stevig en van goede kwaliteit. We zijn ook verrast door de verpakking van Homary. Speciale vermelding voor Abby die ons heeft geholpen om de levering van een bestelling te versnellen.

Thank you Elise for your help during

Thank you Elise for your help during the return and refund process of my recent purchase. You were really nice, assisting me through each step with care and speed. You made the whole process easy and simple, making sure I got my refund fastly. I couldn’t have asked for more – thank you!

Ordering from their site was simple.

Ordering from their site was simple. Their prices were good. Their customer service was amazing. I had a tiny problem and they replied fast and helped me quickly. I'll check out Homary first for my next decorating need.

I love the quick custumer

I love the quick custumer service and very diligent. Work to get ur order and also there if you need any help very good customer service Jay from customer service help me and I would recommend to my family and friends.

The customer service was

The customer service was friendly and very helpful. They efficiently resolved an issue with a delayed product, and the replacement process was straightforward. Thank you for the assistance.

I got the wrong color item, but returning it with

I got the wrong color item, but returning it with customer service was simple. Looking forward to getting the right one soon!!

Vina gave me good service, helpfulness, and care.

Vina gave me good service, helpfulness, and care. She explained the return and refund steps clearly. Thank you so much, Vina.

We ordered a table with a delivery time of 13-18 weeks.

We ordered a table with a delivery time of 13-18 weeks. Sadly, the delivery date got delayed 4 times. Due to our time limits, we decided to cancel the order. I must mention that once Jay, a manager in customer service, stepped in, we managed to receive a full refund. We appreciate his help and attention.

The company messed up big time.

The company messed up big time. The delivery guy was super rude and careless with my stuff. Now they're refusing to give me a refund, even though they never delivered properly. It's crazy! I'm not giving up until I get my money back.

I ordered an expensive vanity

I ordered an expensive vanity stool from Homary. When it arrived, assembly was challenging as the metal tracks on the seat barely fit the extensions on the legs. After struggling to put it together, only 2 of the 8 screw holes lined up, preventing secure assembly. While disassembling for return, my husband cut his hand on the sharp metal extensions. Despite my efforts, Homary has been refusing to send a return label and refund my approximately THREE HUNDRED AND TWENTY-FIVE DOLLARS for about a week. They've provided various nonsensical explanations for not issuing a return label and refund. I'm still awaiting resolution. I won't order from them again, and I advise caution when purchasing expensive items, as getting a refund for defective products may be challenging.

It's a scam

Avoid this company. It's a scam; they refuse to refund your money for returns. Despite responding to reviews and asking customers to reach out, their assistance is unhelpful, consisting of apologies and survey requests. I won't provide my order number since they haven't been helpful, and my bank will handle the issue. This company should be shut down. I'm still surprised I fell for the positive reviews.

The item took over a month

The item took over a month to arrive. When it finally came, there was a dent on the frame, and it wasn't straight. The material used to attach the crystals was poor quality and didn't fit properly. I wouldn't recommend buying this product.

Ik was tevreden met mijn aankoop

Ik was tevreden met mijn aankoop, het zag er beter uit dan op de foto's toen het arriveerde en snelle levering ook. Ik zal weer bij hun kopen als ik geld heb.

Defecte klok geleverd

Ik heb een klok besteld. Erg duur. Klantenservice reageert niet zoals het hoort. De klok is defect geleverd. Ik vraag om een retourlabel, maar zij doen er heel langdradig over. Elke keer sturen zij instructies hoe ik de klok moet bedienen, terwijl ik van alles heb geprobeerd. Nu moet ik het product retourneren en terugbetaling krijgen. Het duurt allemaal erg lang en communicatie is alleen via e-mail mogelijk. Krijg niet op tijd reactie.