Foco Reviews - 9

Despite a delivery error sending my order to an old address, Megan from customer service provided exceptional assistance

Despite a delivery error sending my order to an old address, Megan from customer service provided exceptional assistance. She not only acknowledged the issue promptly but also took proactive steps to remedy it. Her offer to send a new pair of slippers to my current address demonstrated a commitment to customer satisfaction. Overall, I appreciate their quick response and effective resolution of the situation.

I ordered a pair of dodgers slippers for my dad

I ordered a pair of dodgers slippers for my dad, but unfortunately, they were taken from my porch. With the holidays coming up, I was busy with other things and couldn't reach out until a few days ago. FOCO was really understanding and worked hard to find a solution. They kindly sent me a new pair with next day shipping. I'm very thankful for their support and will definitely consider shopping here again.

I would rate the FOCO customer service a 28

I would rate the FOCO customer service a 28 out of 10. Their professionalism, speed in replying, and willingness to assist with my problem were all great. Nikki really helped me out with my issue. A big thank you to the FOCO customer service team for their wonderful support. The FOCO service, along with their wide range of sports products, makes it a fantastic store for sports gear. Many thanks!

Encountered a hiccup with

Encountered a hiccup with some missing brick pieces from a gift. Shot them an email asking what to do, and Nikki got back to me fast, guiding me on how to snag those replacement parts. Turned what could've been a hassle into a good fix. Appreciate the help.

I recently experienced excellent customer

I recently experienced excellent customer service from Nikki at FOCO. She promptly assisted us in obtaining a replacement stick for our Patrice Bergeron big head. In an era where such service is increasingly scarce, her responsiveness was truly valued!

Your company crafts the finest

Your company crafts the finest bobble heads with unmatched quality. The customer service is outstanding, making it my go-to choice. I'll continue to exclusively order from your brand.

I bought a pack from the fanshop

I bought a pack from the fanshop of a football club, but some parts were missing. The FOCO team quickly sent me the missing pieces. The service is very good.

Had a issue with some pieces missing

Had a issue with some pieces missing and the FOCO team handled it in a very quick and professional way. Definitely will buy from them again.

I've been buying bobbleheads

I've been buying bobbleheads from FOCO for a while. Recently, I had a problem with one. I contacted customer service, and Julie helped me. They fixed it fast. I'll keep buying from them because of helpful folks like Julie! Good work, Julie and FOCO.