Frontier Airlines Reviews - 111

I had a very bad time trying to check into

I had a very bad time trying to check into Miami airport for my flight to Philadelphia. I got there two hours before my flight, but the agent at the counter told me I had to check in using the app and refused to help me in person. The WiFi at the counter was terrible, so I couldn't connect. The staff was not helpful at all and said it wasn’t their problem. I missed my flight and had to book with another airline. My friend's birthday plans were ruined. I didn’t get to Philly until 12 hours later. I was so upset and angry. I would not recommend this airline to anyone.

Before I discovered PuppyPads, I was using disposable pads

Before I discovered PuppyPads, I was using disposable pads, and it would take around 4 or more each day, which were pricey. The cost was essentially wasted as they were thrown away. PuppyPads are reusable and so large that I only need two for my big dogs. When I got them, they were rescues and not trained, and I work 8 hours a day 5 days a week, so they must stay indoors while I’m at work. These pads work well since they can't go outside.

This airline is awful.

This airline is awful. They charge for everything, and that tiny plane feels like a toy. You'd be better off with a different airline. It's a rip off and a waste of money and time. Even after showing documents from the doctor after our car accident, we still had to pay again. The luggage policy is unacceptable unless you're traveling light, it's not worth it at all.

I was tricked into buying a carry on bag

I was tricked into buying a carry on bag because it seemed like I only had hand luggage on my booking. FRONTIER refused to let me cancel my purchase (which cost almost as much as my ticket). Terrible service - and a sneaky way to make customers buy things they don’t need. Awful experience! I’ll try to avoid FRONTIER in the future.

The company did not let me and my kids board

The company did not let me and my kids board in Cancun. I have three children, and they claimed they called my name many times, but I didn't appear. I had to return the next day, and they charged me a $1500 penalty. I will not use this service again. The staff member, Fernando, was very rude.

Flying with Frontier was pretty

Flying with Frontier was pretty smooth for my first time. The boarding process was quick and well-organized. The flight itself went without a hitch, no unexpected turbulence or anything. The stewardesses were super friendly and made the trip even more pleasant. There was a bit of a hiccup on my flight back when they tried to charge me extra for my bag, but I managed to show I met the requirements to avoid the fee. Overall, it was a good experience and I wouldn't mind flying with them again.

I was pretty skeptical about

I was pretty skeptical about flying with Frontier, hearing all those stories from friends. They charge for everything – even a tiny bit over the baggage weight limit costs you, and you can't check bags more than 3 hours before the flight. Plus, the seats are super uncomfortable. On my 4-hour flight, I didn’t even get a glass of water. But surprisingly, my experience wasn’t that bad. The flight was on time, my bags arrived safely, and the crew was friendly. So, despite all the extra charges and discomfort, I pretty much got what I paid for. Not great, but not a disaster either.

I took a Frontier Airlines

I took a Frontier Airlines flight from Austin to Cleveland recently, and while I'm glad they offer a direct route, the experience wasn't all smooth sailing. The gate agents were pretty relentless about charging for personal items. It's frustrating because it feels like they're just out to make a quick buck. I overheard they get commissions for this, which makes it even more disheartening. As a regular traveler, you expect some hassle, but this just felt over the top. Frontier's direct flights are convenient, but the nickel-and-diming can leave a sour taste. I hope they rethink this approach because, honestly, it can ruin a trip.

Not a great experience at all.

Back in February, I was on a Frontier flight to Florida, and this crazy thing happened. Mid-flight, some woman suddenly gets up and heads straight for the cockpit, insisting we divert to North Carolina. What really shocked me was how the flight attendants just stood there, doing absolutely nothing. They didn't try to calm her down or inform the pilot. It was like they were in a daze. Luckily, a former cop on the plane stepped in and handled the situation. Honestly, I couldn't believe how unresponsive and unprofessional the staff was. It made me question their training and readiness for emergencies. Not a great experience at all.

Frontier had this deal where

Frontier had this deal where if you booked flights mid-week and mid-day, tickets were cheaper. My sisters and I thought it was a great idea, so we booked from Trenton to West Palm Beach, flying Wednesday to Tuesday (2/12-2/18). We checked in online and got our seats, but I paid extra so we could sit together. Maureen is in her 70s and Kathy is 80 and disabled. Everything was set – rental car, accommodations, and my brother and his family were meeting us. At the airport, we got through security and waited to board. The gate agent said they overbooked and offered $500 for volunteers. We couldn’t give up our seats. When our Zone was called, our boarding passes had an error. The gate agent was rude and yelled at us, making a scene. Security came over, and everyone stared. They said we couldn’t board because they didn’t get enough volunteers. Kathy started crying. Eventually, three people didn’t show, so we got on but couldn’t sit together. Turns out, people who bought tickets that day paid more, so they got our seats. Frontier’s policy is really messed up – highest bidder wins your seat. It’s unfair, especially when you plan your whole trip around those flights.

I checked the flight status

I checked the flight status earlier in the day and saw tons of seats available. I showed up later and found out at the gate that my flight was canceled. No notification, nothing. The lady at the gate was super rude, saying it was due to weather from the flight's origin. But when I looked it up online, it said “Operational Issues”. Clearly, they didn't have enough passengers and just canceled it, calling it "uncontrollable" to avoid compensating us. Went to the service desk outside security, and the Frontier guy there said the next flight was in two days! No compensation, no vouchers, just a refund. He even warned me that there was a 50/50 chance that flight might get canceled too. He was honest, said he worked nights for Frontier and didn’t want to give false hopes. This seems like a regular thing for them, canceling flights with low passengers and calling it "uncontrollable". Total scam! Avoid this airline at all costs. Spend a bit more with a reliable one, it’s not worth the hassle.

I had the worst experience

I had the worst experience with Frontier Airlines and need to warn others. I booked a flight from Dallas to Minneapolis for just $148, thinking I was getting a good deal. But the nightmare started at the airport. First, their app wouldn’t let me check in. Then, when I got to the gate early, they told me to wait until everyone else boarded. Suddenly, they said my seat was given away! They were rude and dismissive and I was left stranded, forced to pay $528 for another last-minute flight and $70 for a taxi to another airport. I also discovered they charge ridiculous fees for carry-on bags, which they don't clearly show during booking. A student next to me had to pay $91 for her carry-on, which was more than her flight! It felt like a scam, pure and simple. They overbooked and sold our seats to make more money, leaving several of us helpless. If you value your time and money, steer clear of Frontier Airlines. This isn’t just bad service—it’s exploitation. Avoid at all costs.

Flew from SLC to Vegas

Flew from SLC to Vegas and then Vegas to Cleveland on Sept 23, 2024. First flight was smooth, got warm water when I asked. But the Vegas to Cleveland flight was a nightmare. We boarded around 10:15pm with our 3-year-old. Everything seemed fine until the pilot announced a delay due to an odor and more passengers joining. Suddenly, a crew member started pulling our bags from the overhead bin, claiming it was for paid bags only. But none of our nearby passengers had paid for their bags. He threatened to send our bags back to the gate. He even rudely dumped my bag with my husband, who already had one under his seat. The same crew targeted another Asian lady’s bag but didn't touch anyone else's. Felt discriminated against. Later, asked for warm water but got cold, then boiling hot, burning my tongue. Reached Cleveland with hearts deeply hurt by this racist act. Flight attendant was dismissive when we asked for his name. Seeking an explanation for this ordeal.

Crazy experience

So, let me tell you about this crazy experience I had with Frontier recently. My flight from San Francisco to Santa Ana was just supposed to be an easy one-hour trip. Instead, it turned into a full-blown nightmare. We were boarded, then just sat on the plane for two hours before they told us to get off. After that, we waited another two hours at the airport with zero updates. A staff member casually mentioned I should probably book a different flight. Feeling stuck, I did just that, but my bag was a whole other issue. I was told I’d get it at the gate, but nope, had to wait 45 minutes at baggage claim. After finally catching my new flight—barely—I reached out to Frontier for some sort of compensation. Their customer support? A joke. Automated messages, endless wait times, and unhelpful agents offering useless vouchers. Never again! Frontier might be cheap, but it’s definitely not worth the hassle.

Flying with Frontier Airlines can

Flying with Frontier Airlines can be a real headache, and their so-called "cheap flights" often end up being more expensive than you’d expect. They charge for everything, including carry-on bags, and the fees just keep going up the closer you get to your flight. For example, if you wait until you’re at the gate, you could end up paying $99 just for a carry-on. My daughter had a nightmare experience at DFW Airport. Her flight was leaving from Terminal D, but we had to check her bag at Terminal E. By the time we got to Terminal E, they wouldn’t check her bag because it was less than an hour before her flight. This ended up costing us a fortune—shipping her bag, buying another ticket, and paying $80 for another checked bag. In the end, her round trip was nearly $600, with $240 just for baggage fees. It's a good reminder to think about all the extra costs when picking an airline.

Trying to get home for

Trying to get home for the anniversary of my Godmother's passing was a nightmare thanks to this airline. My flight from Vegas to Orlando got delayed, making me miss my connection to Ohio. The next flight wasn't until the next day at 3 PM. The flight attendants seemed more interested in selling their credit card than helping passengers. I stood in line for an hour just to talk to someone because so many others missed their flights too. Offering me a hotel for the night didn’t fix anything. They didn’t have any Ohio flights, so I had to get a flight back to Vegas at 7:35 PM. I ended up spending the entire day in an unfamiliar city alone. The staff was rude and nonchalant, even calling security on frustrated passengers. To top it off, they gave me a middle seat, and I'm 6'1" and 280 lbs. This was the worst flying experience ever. Never again with this airline.

Booked a round-trip ticket with

Booked a round-trip ticket with Frontier and paid for a checked bag. Got to the airport early, but they claimed I hadn’t paid for the bag. Showed them my receipt, then they said my bag was overweight by 2 pounds. Took out a bunch of stuff, still "overweight." Did it again, same story. Asked for a supervisor, they said none available. They even lied about the flight time, saying it was moved up, but it was actually delayed by two hours. Missed my mom’s funeral because of this mess. Paid for the bag three times in total. No help at the return airport either, and they confirmed I was overcharged. Contacted customer service and USDOT, but no resolution. Frontier's responses were arrogant and condescending. They even tried to give me "Frontier miles" as compensation. Never flying with them again. Walk if you have to, just avoid Frontier.

My wife and I were

My wife and I were on Flight 181 from Philly to Santo Domingo today, and things got a bit crazy. I fell asleep and couldn’t be woken up for like 20-30 seconds. When I finally woke up, I was just groggy. The flight attendants were super concerned, and a couple of nurses onboard checked on me. I was fine, but the pilot decided we should deboard and not fly for 24 hours. EMTs checked me out at the terminal and said I was okay to fly, but it was too late by then. We missed a surprise 50th birthday party for a Ukrainian refugee we housed, which was really disappointing. Frontier Airlines later said we were "NO-SHOWS" for both flights, even though we were on the plane. After hours on hold, both supervisors Glenn and Veronica refused to give us a refund or voucher. This was really frustrating and felt so unfair.

I took a flight from

I took a flight from Sacramento to Phoenix with an 18-hour layover in Las Vegas. The first leg was fine. The next morning, I was at the gate waiting for my 9:30am flight. After an hour, I noticed it was 9:20am and still no boarding calls. I checked my email and saw there was a gate change! I rushed to the new gate, had to take a train, but missed the flight by minutes. The gate agents said I'd need to buy a new ticket, which I couldn't afford. Tried to talk to a supervisor, but they were all in a meeting. Called customer service, and the agent was unhelpful and rude, even denying there was a gate change. He hung up on me. Now, I'm stuck at the Vegas airport, waiting for hours for a manager. The staff are rude and unprofessional. Worst airline experience ever. Never flying Frontier again.

Flying with Frontier is honestly

Flying with Frontier is honestly a rollercoaster. Last week’s trip to Vegas was a disaster with all those delays, but I had another flight with them from Detroit to Dallas today, and it wasn’t any better. The agents were just plain rude. My ticket was booked a month in advance, but when I checked in, I wasn’t given a seat unless I paid extra, which felt like a rip-off. At the gate, they announced the flight was oversold, and I was stuck without a seat. I ended up buying one through the app just to secure a spot. It felt like they wanted that from the beginning. The gate agent was unnecessarily harsh, making announcements that were almost scolding us passengers. One nice lady did put me in 13c, but overall, Frontier’s approach left a bad taste in my mouth. I think I’m done with them.

Flying back to LAX from

Flying back to LAX from Georgia was a nightmare. I had a carry-on and two checked bags, having paid for the extra bag online. At the airport, the staff insisted my carry-on wasn't allowed, even though I'd paid for it. The lady at the counter was acting really suspicious, especially with how she eyed my Tumi carry-on. I tried to transfer some stuff, but she hurriedly checked in my lighter bag, leaving the heavier one behind, making it impossible to transfer my things. It felt like she knew exactly what she was doing. My Chanel bag worth $5,100 was in that carry-on, and I had no choice but to check it in. The whole experience was shady and frustrating. I wouldn't trust this airline again. They seem to know too much about valuable items and how to make them "disappear.

Worst travel experience ever.

Traveling with my family from Orlando to the Dominican Republic on Frontier was a real mess. I had booked the Frontier Business bundle and got seats upfront for my disabled mother-in-law. But at the gate, things went downhill fast. Our e-Ticket session expired, and once we sorted it out, the gate agent ripped up our boarding passes without any explanation. We got new seats far apart in the back, which was a disaster for my mother-in-law who’s an amputee. One airport worker got mad when I said my mother-in-law couldn’t walk to the back. Another worker finally brought a chair to help, but then they wanted her to sit alone at the front. We fought to stay together. The whole ordeal was draining and showed zero respect for disabled passengers. Worst travel experience ever.

Without customer care

I gotta share my recent nightmare with Frontier Airlines. Picture this: arriving at the airport with plenty of time to spare, thinking everything's smooth sailing. But nope! We were shuffled from one counter to the next, and the staff, especially this one guy, was beyond rude. He claimed we were late even though we were totally on time! At the gate, things went downhill fast. Ryan and Felix, who were supposed to help, acted like bullies. They demanded an extra $25 on the spot, or no boarding for us. We tried to explain our situation, but it was like talking to a wall. Honestly, Frontier's so-called deals are just traps to squeeze more money outta folks. If you value your peace of mind, steer clear of them. They’re not about customer care, just about making a quick buck.

I was at San Diego

I was at San Diego International recently, and let me tell ya, the scene over at Terminal 1 is something else. Spirit and Frontier share the space, and man, the chaos is real. Frontier opens their ticket counter just 2 hours before a flight, then shuts it down an hour later, leaving passengers scrambling. As a Spirit customer, I watched as folks wandered over to Spirit's counter, desperate for help with their Frontier flights. The poor Spirit agents seemed overwhelmed, constantly pointing people to the airport paging phones. It's like watching a mini circus. And those paging announcements? They barely work, maybe 1 in 20 times. Watching all this, I couldn't help but think Frontier needs to step up their game, or they might lose more than a few passengers.

I've only been with this

I've only been with this internet provider for three weeks and it's been a nightmare. The speeds I'm getting are nowhere near what was promised – it takes forever to load simple websites. Tried to get help through their online chat, but they couldn't figure it out and set up a technician visit. I rearranged my whole day for it, but no one showed. When I called, they said the appointment was canceled because I didn’t respond. Respond to what? I never got any message. The customer service rep I talked to was hard to understand, and they said I need a premium membership to talk to someone in the US. Seriously? Plus, the installation was rushed and they didn’t explain anything, so I’m clueless when I need help. Switching to AT&T as soon as possible.

I gotta share what went

I gotta share what went down with Frontier Airlines recently. So, I was flying from Vegas to Orlando on June 6, 2025, and things just went south. I shelled out over $100 for my bags, one carry-on and one checked, right? At the airport, not only was the flight super delayed, but a staff member said the flight was full and asked me to check my carry-on. She promised I'd get a refund since I'd already paid. Fast forward, I reach out for that refund, and suddenly, the story changes. First, it’s some mix-up about my carry-on, then they say it was oversized, and finally, they claim the employee denied everything. It's like they're calling me a liar! I’ve complained to DOT, BBB, and more, because this is just not okay. Airlines need to keep their word.

I tried checking in for

I tried checking in for my flight on 10/30/24 for a 10/31/24 departure, but the app refused to work. Couldn't even reach customer care via phone. The website just kept pushing me to use the app. Finally, got someone on chat and explained my issue. The app kept asking me to buy seats even though I already had them paid for. The rep insisted I needed to buy seats to check-in. After 20 minutes of back and forth, I gave in, or I would’ve missed my flight. I even had proof of my seat purchase for $68. During my layover in Dallas, the app didn’t update my connecting flight time change. Frontier used to be reliable, but now it’s impossible to get help unless you’re an Elite Flyer. This treatment isn’t fair, especially since we pay good money to fly.

Flying with Frontier was like

Flying with Frontier was like stepping into a comedy of errors, except it wasn't funny. Imagine this: five hours before takeoff, bam! Flight canceled. Panic mode activated. We scrambled to book another flight, shelling out extra cash, and now we're stuck in this refund maze for the flight we missed. We finally got home, and surprise! Our bags vanished. Apparently, we weren't alone—five other families lost theirs too. Day six rolls around, and after a call saying they found the bags, still nothing. They say, "Your bags are safe, should be delivered soon," but it's been a week. I even offered to fetch them myself, but nope, no guarantee they'd hand them over. Needed those items for a wedding, but all I got was sweet talk. Frontier? Never again!

I was flying with Frontier

I was flying with Frontier and had a small, softside duffle that I knew would fit under the seat. When I got to the gate, they made me pay extra for it, even though it was within their guidelines. The gate agent said I could request a refund later. Onboard, I put my bag under the seat and took a picture to show it fit perfectly. Tried to request a refund online, but there was no submit button. Called customer service and ended up in a text chat, only to be told to contact the airport. They refused to refund me, even though I followed their instructions. They offered a one-time voucher, but it's worth less than what I paid. Very frustrating experience. Left complaints with Frontier and BBB. Definitely won't fly with them again.

Flying through Orlando airport with

Flying through Orlando airport with Frontier was a nightmare. I tried checking in online but couldn't get my boarding pass anywhere on the website. My dad even tried, and we found nothing. I hoped it would be emailed, but nope. When I dropped off my bags, they charged me $25 per person just to print our boarding passes. Ridiculous! At the gate, after already paying a ton for checked bags, they stopped me and demanded another $99 for my backpack, which fit under the seat but apparently not in their tiny measuring frame. Clearly, they're just out to squeeze more money from people. Their policies are absurd and unfair. I met other passengers who got free carry-on allowances, which made it even worse. Never flying Frontier again.