FirstConnectInsurance.com Reviews - 71

Wow, I’ve been in the

Wow, I’ve been in the insurance game for decades and I gotta say, First Connect MGA is something else. Honestly, wish they’d been around years ago. Just wrapped up their webinar and it blew me away. The way Tom Fitch and his team handle things, it feels like you’re chatting with old friends, not just business associates. They genuinely care about helping you succeed. It’s a refreshing change from the usual grind. Thanks a ton for letting me broker with First Connect MGA. It's a real game changer for us agents.

Super helpful stuff

I had a chat with Mirna, and honestly, she was just fantastic. She really knew her stuff and was super patient with all my questions. I felt like she genuinely cared about helping me out and making sure I got the info I needed. She even suggested a follow-up appointment to keep me on track, which was really thoughtful. I left feeling so grateful for her help. Plus, she's really friendly and just has this nice vibe about her. If you ever need assistance, Mirna's the one to go to. You won't be disappointed!

Awesome platform

Wow, can't believe how awesome this platform is! No monthly fees, tons of excellent carriers to choose from, and the staff is just fantastic. Amanda really stood out - she knows her stuff inside out, super professional and just a really kind person. She made everything so easy for me and I felt really supported throughout the whole process. If you’re on the fence, don't be, this platform is the real deal. Thanks a ton, Amanda, you rock!

Amanda really made my day

I gotta say, Amanda really made my day. She knew exactly what she was doing and sorted out all my problems like a pro. I've dealt with a few customer service reps before and they've been good, but Amanda was just on another level. She didn't just help with one issue, but a bunch of different things, and she did it all effortlessly. Honestly, I'm impressed. If you get her on the line, you're in good hands. Great experience overall!

I just had my first

I just had my first encounter with First Connect and it left a fantastic impression on me. The onboarding process was surprisingly fast and super easy, I almost couldn't believe how smooth it went. From what I've seen so far, I'm pretty confident that their support and tools will help me succeed. Can't wait to start doing business with them in the next couple of weeks!

Thanks a lot!

Hey team, Wayne Williams here. Just to clarify, I'm actually an insurance agent, not Robert Ingram. Robert is my broker-in-law and also one of my clients. I noticed my info got mixed up with his in your system. Could you please fix that? Thanks a bunch! Cheers, Wayne Williams

I had to renew my homeowner and auto insurance

I had to renew my homeowner and auto insurance, and let me tell you, it was a bit of a journey. I was on the hunt for a deal that wouldn't break the bank but still gave me solid coverage. After browsing through options, I stumbled upon a company that really stood out. Their premiums were competitive, something I hadn't seen in a while. It was refreshing not to feel the need to switch providers just to save a few bucks. The whole process was surprisingly smooth, and I felt like I got a fair shake. It's rare to find an insurer that balances cost and coverage this well. Now, I'm set for another year without the stress of overpaying.

I tried to set

I tried to set up a sweep account and it was a mess. I submitted all the documents they needed, but there were so many issues with contracting and onboarding. My upline was no help at all, just radio silence. Because of the delays, I couldn’t get the account up and running or transfer my client's premium. This resulted in a coverage lapse for my client, which is just unacceptable. Not to mention, my commission payment got put on hold. Honestly, the lack of support and the delay in setting things up has been really frustrating. They need to get their act together when it comes to supporting their agents.

I used to love First

I used to love First Connect, but things have changed since they got sold to that venture capital company. Lately, it feels like they care more about their profits than their customers. Scheduling an appointment now takes forever. It's frustrating! I needed a quick appointment and ended up going to Progressive instead, which was so much faster and had better options. First Connect does have some unique products, but they’re really missing out on the primary markets, like personal auto insurance. It’s a bummer because they used to be my go-to. Now, I’m not so sure.

It’s not what I expected

I signed up recently and honestly, things are dragging way too much. I'm losing money because of it, and there are issues I can't seem to find answers for. My account manager is always MIA, and I'm not sure if customer service can even help me out with my questions. It's pretty frustrating and feels like I'm just stuck in limbo. I really hope they get their act together soon because I'm tired of waiting around with no updates or support. It’s not what I expected and definitely not what I need right now.

I had a pretty frustrating

I had a pretty frustrating experience with First Connect recently. Tried to get some help through their live chat, and it was a nightmare. Took over two hours to get responses, and sometimes I'd wait 30 minutes between replies. Felt like they didn't care about the insurance agents using their service at all. On top of that, they’re not upfront about their commissions. They offer lower rates than others like GainsCo, and then claim their platform is "free". It's misleading and unfair. When I tried to switch to a different provider, they wouldn't let me go, saying they needed to maintain a free platform. Meanwhile, they’re delaying commissions and making it hard for agents to do their job. Honestly, I’m thinking twice before using them again. It’s just not worth the hassle.