I want to extend my appreciation to
I want to extend my appreciation to Stephanie Harp, our recent insurance representative at Insurance Hub Leavitt Agency. Considering a switch in our insurance broker was on the table as we had encountered dissatisfaction with our previous representative. We had been content since our initial sign-up with Miss Frannie, but the last representative left us far from pleased. The situation escalated when we received a notification from TDLR, indicating that an insurance company we weren't even associated with was canceling our policy. Naturally, this left me in a state of distress, pondering if I had made any errors. Stephanie, however, swiftly alleviated my concerns. Despite reaching out to her on a late Thursday afternoon, around 4:00 pm, with expectations of a response on the following Monday due to the time difference, Stephanie surprised us. Whether she stayed late or acted promptly, by 6:00 pm that evening, Stephanie had rectified the issue, submitted the necessary filings to TDLR, and informed us of the resolution via email. This, in my view, epitomizes exceptional service. I believe it's crucial to acknowledge the commendable efforts of Stephanie, your outstanding supervisor at Leavitt. It's solely due to her actions that we have decided to remain loyal to your insurance agency. I apologize for the tardiness of this review but felt compelled to express our gratitude.
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