CoverGenius.com Reviews - 18

I've been using Rentalcover for

I've been using Rentalcover for a while now and thankfully didn't need their services until our recent trip to Mexico. Unfortunately, someone caused some minor damage to our rental car while it was parked. It was frustrating not knowing what to expect, but the process turned out to be straightforward and quick, especially with the rental car company promptly providing all the necessary documents. I'll continue using Rentalcover.com for my future travels.

The folks at Rental Cover really

The folks at Rental Cover really came through for us during our insurance claim. We had a mishap with a rental car, and they were super helpful in getting everything sorted out. It's a shame they don't have a phone number for inquiries, but they were pretty prompt in getting back to me via email. I'd definitely suggest giving them a shot for your insurance needs!

I was told the car had a scratch when I gave it back.

I was told the car had a scratch when I gave it back. The rental company charged me GBP510 and made me feel very worried and upset. But Rentalcover paid me back in just one day after I sent the report. Thank you very much, I’m happy I bought my policy from rentalcover.

Far less expensive than purchasing insurance

Far less expensive than purchasing insurance from the rental car firms. Also, (most importantly) very straightforward to deal with when needing to make a claim. I'll definitely use their service whenever I rent a car in the future!

They give back our cash fast after we

They give back our cash fast after we ask (2 tires had to be replaced due to damage from biting hard shoulder). Their site forms didn't work well, but the team let me submit a claim manually without trouble.

Had to make a claim for

Had to make a claim for damage caused by persons unknown who broke a wing mirror. Claims procedure was simple and matter resolved very quickly and money paid promptly thereafter.

Submitting a claim was really simple

Submitting a claim was really simple and it was handled in just two days. The claim payment went straight to my bank account—much easier than I thought for an insurance company.

I always choose them for car rentals.

I always choose them for car rentals. Haven't had to make a claim yet (fingers crossed!) and I’m satisfied with the service they give.

Had no issues filing our claim, and it got paid just

Had no issues filing our claim, and it got paid just a few days later. Would defintely suggest; smooth prosses.

I had a wonderful time, everything

I had a wonderful time, everything was awesome, quick, and easy communication. I highly recommend it.

I was expectin' the insurance claim process

I was expectin' the insurance claim process to drag on for weeks/months, but I was totally amazed by how quickly my claim was dealt with! I was careful to submit everything they asked for when submitting my claim and as a result they have processed it really quickly. I wish all organizations were as good.

The company's process is easy and responsive

The company's process is easy and responsive, making it simple to follow. They provide good updates and ask for reasonable proof of evidence along the way.

When we came to get the car, they insisted

When we came to get the car, they insisted we buy extra coverage. I told them I already had coverage, but they said no car without it. Ended up costing me an extra 200 dollers,

XCover is a flight insurance company that

XCover is a flight insurance company that can not be relied on. I had booked a ticket to visit my 100-year old grandfather in Texas, hoping to see him before it was too late. Since I have four sons and my oldest has been going through a hard time with mental health, I decided to get flight insurance from XCover (Cover Genius, parent company). As my flight date got closer, my son had a serious setback. His social worker and therapist strongly adviced that I should not leave, so I canceled my trip. I uploaded my son's medical history, diagnosis, and an official letter from his social worker and therapist explaining why I could not leave. Despite giving XCover all the needed documents, my claim was instantly denied. They asked for more paperwork, which I sent, but the claim was denied again the same day. I tried a third time, leaving a note asking someone to please call me so we could talk about why my claim kept getting rejected, even with all the right documents. No one ever called back. I was really surprised by how quickly my claims were denied, even though I gave everything they asked for, including full medical records and an official letter from professionals. As a father of four, I have never dealt with a company like XCover (Cover Genius) that refuses claims so fast, keeps asking for more documents, but then still says no—even when given exactly what they asked for. And they do all this without ever responding or giving a way to speak to them. Really shocking.

We booked a trip package through

We booked a trip package through Priceline and decided to get the 'XCover' to protect us in case of any medical emergencies or cancellations. Our trip is in 10 days, but we both tested positive for Covid yesterday. When we tried to use the form on xcover./claim, it didn't work, and the phone support doesn't have live agents. Priceline has been unhelpful, rude, and making this whole process more difficult.

My experience with this insurance has been

My experience with this insurance has been very poor as a business owner. I received many products with major damage and couldn't claim the amount listed in the policy. I also haven't been able to reach anyone to explain the low amount offered or provide any details.

Minus the ⭐️.

Also using the trade name xcover (and maybe other names) I KNOW from experience these don’t follow legal rules. Lost our hard earned cash because I was told I had full cover. But I didn’t. Lost all flight money. 👎 (( like you can see their reply is automatic!! I got the same answer to my review on xcover )) & yes I will be replying by email & will change my review if they answer ))

Parent of X-Cover Insurance

since cover genius is the parent company for X-Cover insurance I feel it is only fair to let people know just what a scam it is. Six months later and still no refund. Last go around they wanted certificates of family members death, marriage, and birth. If this is not a scam company what would be another word for it. Just be decent, give us our refund.