FamilyHomePlans.com Reviews - 46

I am grateful to Rhonda, your customer service rep

I am grateful to Rhonda, your customer service rep, for helping me with my first order and making it a good experience. As a Developer and Registered Builder for 20 years, I value good service, and this company provides it. I'm happy with my design and the option to make changes. The modification department also got back to me quickly regarding my requests. The 20% Cyber Monday discount was perfect for my budget!

I've accumulated several years of

I've accumulated several years of experience acquiring home plans from different suppliers, and I must say that Family Home Plans stands out as a reliable source for both product quality and customer service. The company exhibits a commendable dedication to promptly fulfilling orders, which is not a common practice in the industry.

Impressive service! Despite weather

Impressive service! Despite weather delays, the company delivered our plans promptly. What stood out was their proactive customer service—rarely experienced elsewhere. The timely update was appreciated. Looking forward to future orders; highly recommend this reliable service. Blessings!

As a small-scale builder, I must

As a small-scale builder, I must commend this company for providing an unparalleled experience. Having ordered plans from various sites, theirs stands out as the easiest and quickest. The attractive prices further sweeten the deal, ensuring our return for future orders.

Outstanding plan choices coupled

Outstanding plan choices coupled with an attractive military discount make for a seamless experience in achieving our desired goals. The company's offerings align perfectly with our needs, creating a hassle-free and satisfying customer journey.

The plan process was quite simple

The plan process was quite simple, and the customer support (Tianna) was really great. We made about 15 changes, which did add $3,000 to the plan, but still saved a lot compared to a regular architect.

The agent I talked to was very kind and supportive.

The agent I talked to was very kind and supportive. He made it very easy to understand what my costs would be and what I would get in return. His name was Abraham. My experience was good.

We were delighted with

We were delighted with the original floor plan, and when we requested a few minor changes to what will be our forever home, they were able to incorporate those modifications.

They were really supportive and assisted me with everything I required.

They were really supportive and assisted me with everything I required. I'd suggest this company without a doubt. The agent I dealt with was fantastic. Her name is Bonnie.

I talked to Ronda a few times about room sizes.

I talked to Ronda a few times about room sizes. She was really quick to respond. When it came time to pick my plan, I chose your company. Thanks for the good service!

The experience was easy

The experience was easy! It could have been improved with a video option that guides you through the entire plan, providing a visual walkthrough for added clarity.

This was a great experience.

This was a great experience. Ashley was very helpful. The plans arrived in Canada quickly and were in great shape. Well done! Excited for our lakehouse project.

Selecting a plan and talking

Selecting a plan and talking about our order with the team was a breeze. Plus, we snagged a 15% discount with their promotion. Feeling pretty content about it!

All experiences with team members

All experiences with team members have been positve. Their attitute definately reflects a "serve first" mindset. Very happy with all communication so far.

The website is easy to use, and the ordering was simple.

The website is easy to use, and the ordering was simple. The customer service team helped a lot, answering my questions and guiding me with my order.

Whеn yоu wеrеn't аblе tо fufill

Whеn yоu wеrеn't аblе tо fufill thе kind оf plan оrdеr yоu wеrе аblе tо renegotiate which mаdе mе аnd my Fiancée hарpy with whаt wе rеceived. Thanks

The staff member I talked to while ordering

The staff member I talked to while ordering my house plan was very polite and well-informed. I got my plan in only a few days. Great work!

Good service!

Good service! I talked with R-B a few times and they answered all of my questions and helped me pick one of their plans! Thank you

The agent was friendly and quick to answer my questions

The agent was friendly and quick to answer my questions, spoke in plain English (easy to follow) and made my call a good experience.

It was nice that they had a pdf file we could

It was nice that they had a pdf file we could give to our builders. The package looked very pretty for a picture on the wall too.

Great customer service.

Great customer service. Can't stop browsing your page even after purchasing the plan that took my breath away. You are the best.

The people I spoke to were very helpful in choosing

The people I spoke to were very helpful in choosing the right plans and adjustments. They were great to talk to and work with.

Very helpful

The company was very helpful when I called with questions. Prices were fair and delivery was faster than I thought.

Abe was nice to deal with, polite & told

Abe was nice to deal with, polite & told me evrything I needed to know. He hurried my order so it shipped that day.

I spoke to Rhonda in customer service.

I spoke to Rhonda in customer service. She was patient with all my questions, and in the end, I was satisfie.

Gret company too

Great company too work with, very fair prices and good communcation. Cant wait to do business again.

The plan process was quite simple

The plan process was quite simple and the customer support (Tianna) was absolutely remarkable. We made about 15 changes which did add $3,000 to the plan but still big savings over a regular architect.

the purchase process was easy and fast.

the purchase process was easy and fast. the plans were not. the measurements are confusing and the plans are very messy, they arent easy to understand.

The person I spoke to was helpful

The person I spoke to was helpful and gave me the information I needed about the house plans. I'd suggest this family home plan designer to others.

My wife and I spent

My wife and I spent ages sifting through tons of house plans, and FHP really stood out with their great layouts and designs. Bonnie from customer service was super quick and clear with her responses to all my emails. I had loads of questions, both general and specific about modifications, and she handled them all like a pro. The designer she teamed up with was also really knowledgeable and made the whole modification process smooth. We're really excited to start building our smaller house come spring 2025. This whole experience has been top-notch, and we can't wait to see our plans come to life!