AcmeTools.com Reviews - 31

I hadn't tried the Acme Tools site before.

I hadn't tried the Acme Tools site before. I was quite pleased. Setting up an account was simple, tracking my order was straightforward, and my item arrived quickly. I'll use them again.

While stumbling upon Acme Tools

While stumbling upon Acme Tools during my online hunt, I snagged a couple of highly-rated Milwaukee Tools from the Big Red Tool Sale. The product description hinted at a complimentary battery and charger, highlighted in green. To sweeten the deal, my computer extension applied a $10 discount during checkout. Imagine my disappointment upon receiving the tools – no free battery and charger. A call to Acme revealed that my coupon voided the special offer. Lesson learned: always scrutinize a company's coupon policies before making a purchase. This experience leaves me hesitant about future dealings with Acme Tools.

We ordered a Kawasaki engine on September 9th

We ordered a Kawasaki engine on September 9th, expecting it to arrive between September 12th and 14th. The delivery got stuck at a local FedEx facility for 15 days. We made several calls, and an investigation revealed that the package was lost. A replacement engine was shipped out on September 30th, with an expected delivery of October 4th. Unfortunately, this engine is also lost at the same FedEx facility. We contacted Acme on October 9th, and after waiting on hold, they told us they issued a refund due to the ongoing issue at FedEx. While I realize that FedEx's problems aren't Acme's fault, a better solution should have been offered, like using another shipping service if FedEx can't manage their deliveries. In total, we waited 32 days for an engine we desperately needed, only to be refunded. The customer support team was polite, and I thank them for their efforts, but this has been the worst customer experience I've had in 15 years of running a business.

Acme Tools is really dropping in quality!

Acme Tools is really dropping in quality! It was once a top company with great service. Recently, they’ve been sending out promo codes that just don’t work. They had a VIP 15% off sale that turned out to be a scam to lure customers. When I tried it, the site showed 15% off, but in the cart it dropped to 12% and at checkout, it was only 9%. This happened before and my friends saw the same issue. As usual, when the fake deals fail, calling customer service is pointless. I spent over an hour on calls, tried sales, and emailed. They didn’t reply until a week after the sale ended. When I showed proof of the issue, they said “It’s a moot point, the sale is over” and closed the case. Home Depot has the same prices and better shipping. Acme’s fake sales are driving customers away… if this keeps up, I’m out of here.

I ordered an Ego power head with an edger attachment bundle

My experience with this company was highly frustrating. I ordered an Ego power head with an edger attachment bundle, which was supposed to include a string trimmer attachment. However, upon checking out, the string trimmer was missing from the order invoice. When I contacted them with proof that the bundle was advertised on their website, they refused to send the missing attachment and denied its existence on their site. This experience left me questioning their competence and honesty. I would caution others not to trust them, as they either lack proper organization or are intentionally misleading customers.

Company's online ordering experience

Company's online ordering experience left me deeply disappointed. Despite updating my profile with the correct address, the shipping information mysteriously reverted to an old address during checkout. Result? A $600 order of Milwaukee tools vanished, delivered to an out-of-state location. A second attempt led to another letdown, receiving only one of two promised bonus tools. To claim the missing tool, they demanded a second charge and a lengthy refund process. After 18 loyal years with Acme, this level of service is unacceptable and a stark departure from their usual standard.

Beware of this company—engaging with

Beware of this company—engaging with them is a recipe for trouble. After providing my credit card details for a DeWalt order, they falsely claimed it had shipped. Despite my immediate cancellation request, they persistently charged $500 without delivering the promised tools. Their deceitful tactics include citing backorders and phantom cancellations. Avoid these dishonest practices and steer clear of this dubious business.

Disappointed with my experience. After

Disappointed with my experience. After a delayed response to my inquiry about a missing order, they assured me it was on its way. Upon delivery, I discovered the Gearwrench hood light was clearly used and returned. Unpleasant surprise and not what I expected for the price I paid. Communication and quality control need improvement.

My phone interview with this company was the worst I've ever had

My phone interview with this company was the worst I've ever had. The interviewer intentionally insulted me multiple times, leaving me at a loss for words. Their behavior was utterly unprofessional, and it has made me absolutely certain that I will never seek a job with this company or make any purchases from them.

Purchased a heated jacket in

Purchased a heated jacket in November. Experienced delays and excuses until January 20th when they admitted it hadn't been shipped. This is my first and last order with them. I'll stick with Granger, even if it means paying more for quality. Disappointed with the unreliable service.

The company's conduct is disgraceful.

The company's conduct is disgraceful. They shamelessly took my money, provided a bogus tracking number, and failed to deliver the product. It's a regrettable experience that highlights their lack of integrity and customer care.

I have to align with the negative comments.

I have to align with the negative comments. I used to order from this company often, and never had any issues. Now, they don’t even pick up the phone.

This company, or whatever you want to call it

This company, or whatever you want to call it, just plain robs you. They never respond to your messages about the products you’ve bought. Scammers!

Ordered, money gone from card,

Ordered, money gone from card, couldn't check order or contact them. After a month and a half, sure it's a scam. Never again!

It turned out fantastic!

So, I jumped on a sale for a jobsite table saw from Acme, even though I'd never heard of them outside of cartoons. I was a bit skeptical, but the price was too good to pass up, especially since Lowe’s was out of stock. Right after I placed my order, I got emails confirming my purchase and account creation. They promised to send shipping info, and sure enough, I got tracking details the very next business day from Acme and FedEx. Surprisingly, my saw arrived a day early, all in just three days. The box was in perfect condition, and assembling it was a breeze. Now it's up and running perfectly. Honestly, I was worried at first, but it turned out fantastic!

I was really shocked to

I was really shocked to see all the bad reviews for Acme Tools on Trustpilot. My experience was completely different, and I have to share it. I needed some hard-to-find DeWalt nails for a big project – about 300 pounds worth. Not only did Acme Tools have them in stock, but they also offered me free delivery. The nails arrived in just three or four days, and the company kept me updated throughout the entire process. Everything was smooth and hassle-free. I’m definitely going to be using Acme Tools for all my future construction needs. Honestly, I couldn’t be happier with their service.

I decided to give Acme

I decided to give Acme Tools a shot, ordered some Dewalt tools. They sent me tracking info straight away, which was cool. The tools actually showed up in four days, exactly when their email said they would. Placed the order on March 2nd and got everything by March 6th, so pretty speedy. The whole thing went really smooth, no hiccups or anything. I'll definitely be buying from them again, the process was simple and quick.

Ordered some Milwaukee Forge batteries,

Ordered some Milwaukee Forge batteries, a 12.0 and an 8.0 that was supposed to be free. Website said the 8.0 would arrive by Nov 20 and the 12.0 by Dec 12. But here I am on Nov 23 with nothing. I checked the site, and they still list the 8.0 in stock. But when I reached out to Acme Tool support, they told me both are on backorder due to shipping issues with Milwaukee. Super frustrating! I feel like I'm getting the runaround. They shouldn't promise delivery dates they can't keep. Definitely not happy with this experience.

The whole situation was a mess

I recently had a frustrating experience with a store. Ordered three items, but only found out one wasn't in stock after they shipped the other two. Needed that item for a project, so I tried to cancel it, even emailed customer service to not send it. They sent it weeks later anyway. Now I have an extra item I don’t need and am stuck with it. The whole situation was a mess and a waste of time. Definitely won’t be shopping there again.

Oh, what a mess!

Oh, what a mess! I called Acme Tools before ordering to make sure they could deliver to my address. I had a bad experience once where I had to meet a delivery at a gas station. The lady assured me they could bring it to my house. I paid an extra $70 for liftgate service when I ordered on Wednesday. I'm juggling a full-time job and caring for my mom, who has dementia, while managing two acres of hilly lawn. The yard is a jungle because it's been raining non-stop. I spent $5,000 on this mower to avoid push mowing for days. Friday morning, the delivery company called, saying they couldn't deliver and asked if I could pick it up. I explained I paid extra for liftgate service because I can't transport or unload it myself. They said they don't even have a truck with that capability. Now I'm stuck waiting, not knowing if they'll deliver or if I'll need to get a refund and find another mower. This is so frustrating. They need to figure out what services they can actually offer before charging extra and making promises they can't keep. My next few weeks are ruined as I struggle to maintain my yard and sort out this mess.

I placed an order because

I placed an order because the deal looked good, but it's been 11 days, and I've only got part of it. I called them up, and they said it might take a month to get the rest, but who knows? Meanwhile, I ordered from Home Depot and Lowe's just this week and already got everything. The tool I need most is the one I'm still waiting on from ACME tools. When I called customer service, they said my only options are to wait or go through the hassle of returning the partial order for a refund. I can't help but wonder how long that would take. This experience makes me think twice about buying from them again, no matter how good the deal seems. Is it really a deal if you have to wait forever?

So, I thought I’d share

So, I thought I’d share my little saga with this Dewalt cordless saw I got end of April. The saw showed up in a week, which was great, but the batteries? Nowhere to be found. It's been over a month and still no sign of them. What's wild is that the batteries are up for grabs on their website, but the agent told me those aren't part of my promo deal. I've been a loyal customer, snagging a miter saw and a table saw before, and was always pleased. But this time, I’m feeling pretty let down. It’s not what I expected from them. Just hoping they sort this out soon.

Christmas was a disaster this

Christmas was a disaster this year. Ordered the only thing my son wanted on Nov. 22, said it was in stock. Then Dec. 3, they emailed saying it was backordered, would ship mid to late Dec. Okay, fine, we waited. Dec. 11, another email, said it would ship in 7 days. Dec. 19, yet another email, now they have no idea when it'll ship. Just some generic corporate nonsense. Now I'm left scrambling to find a replacement gift last minute. Thanks for nothing, Acme. Should've known from the name they were unreliable. So disappointed, they totally ruined our Christmas.

I ordered a Stanley tool

I ordered a Stanley tool tote on wheels for my dad as a Christmas gift, but it didn't show up until January. We didn't open it right away since the box looked fine. Fast forward to spring cleaning, and we discovered one side was completely shattered. When I reached out to Acme, they told me it was past the 30-day return window and to call Stanley instead. But come on, Acme was the one who packaged it! Felt like they just shrugged off the issue. Won't be buying from them again. There are plenty of other stores that actually care about their customers.

I expected better support

I tried shopping during a sale at Acme Tools, and it was quite a journey. The website was all about this big discount, so I decided to jump in and use a coupon code they were promoting. But guess what? The code just wouldn’t work. I tried reaching out for some help, but no luck on the phone. I shot them a few emails, hoping to sort it out. After a few days, their response was that the sale had ended, and there was nothing they could do. It was a bit disappointing, really. I expected better support for their advertised deals.

Bought a Caterpillar blower from

Bought a Caterpillar blower from Acme Tools, supposed to arrive between the 12th and 14th. The 14th came and went, no blower, no delivery update. Decided to call them, and they casually mention it's rescheduled for February 5th! Seriously? How do you not inform your customers about such changes? If I hadn't reached out, I'd still be clueless. This whole experience felt so disrespectful. Honestly, I'm not planning to buy from Acme Tools again. They really need to rethink how they treat their customers.

Avoid Acme Tools if you

Avoid Acme Tools if you can. I ordered a Dewalt Miter Saw Stand, and they promised quick delivery. But then they bundled it with other stuff and now it's stuck in limbo. I could easily get this stand from other shops without the wait. Their customer service? Totally unhelpful. They just kept giving me the runaround instead of fixing the issue. Feels like they just wanted to rope me in with that bundled price but can't deliver on their promises. Lesson learned, won't be shopping there again.

I went into this store

I went into this store with a gift card, hoping to find something nice. I found an item, paid with the card, and thought everything was fine. Later, I had to return it, but they wouldn’t refund the gift card. It was frustrating and felt like they were just trying to take my money. The whole experience left a bad taste in my mouth. Compare that to Amazon, where returns are smooth and hassle-free. This place needs to rethink their policies if they want to keep customers.

I recently ordered from this

I recently ordered from this company and it was a mess. They gave me a tracking number, but it never worked. So, I filed a complaint with PayPal and got another tracking number from Acme, but that one was useless too. It became pretty clear that they never shipped the item. Now, I'm just sitting around waiting for my refund from PayPal. This company is definitely not legit. Save yourself the headache and buy somewhere else. Really disappointed.

I had the weirdest experience

I had the weirdest experience with this company. Didn't even order anything, but suddenly, they tried to mess with my bank account. They attempted to take £0.00. I mean, what's that about? Who tries to take zero pounds? Really strange. I wanted to upload a photo to show what happened, but the system wouldn't let me. Definitely not what I expected. Feels sketchy.