Ford Motor Company Reviews - 106

A new feature could be made for cars

A new feature could be made for cars that would drop the windows automatically if a crash is detected. My vehicle already has alerts and signals for potential accidents, so adding this feature should be simple. If the alert is false, it would be easy to raise the windows again. This could be a life-saving improvement.

I was looking to buy a new Ford Kuga.

I was looking to buy a new Ford Kuga. I filled out my information on the Ford form. A Ford garage reached out to me and I shared my details. I was happy to see the process moving forward. Then I waited for a call back. I waited and waited, but still no response. At this point, I’m starting to think no one will get back to me. It feels like the Ford ads I see are meant for someone else.

Ford truck I bought in Feb 2022 took

Ford truck I bought in Feb 2022 took till Oct 2022 to get. Less than 2 years, had 4 recalls, now in shop for possible bad transmission and AC not working. Been a week, not even looked at, say not enough people, might be weeks more. Still making payments. Quality and service terrible.

I recently got a 2024 Ford F350 4-wheel drive.

I recently got a 2024 Ford F350 4-wheel drive. After 400 miles, AC broke, rear lights went out, and electronics got some problems. They said they can't find compressors. My business is suffering. Nothing they could do for me. I bought it a week ago for almost $100,000.

my F350's transmission started acting up in 2021

I gotta tell ya, my F350's transmission started acting up in 2021. Took it to the dealership and they hit me with a bombshell – it needed a new transmission, costing around $8k. I didn't have that kinda cash lying around, so I called up Ford's customer service, hoping for some miracle. Got connected with Andrea, who told me they didn't have a financial assistance program for repairs. But she suggested I get the dealership to send them a repair estimate. A few days later, Andrea called back and said Ford would cover 75% of the repair costs. I was floored! They really didn’t have to help since my warranty had expired. Throughout the repair, Andrea kept me updated. Once I got my truck back, she even called again to make sure everything was good and offered me an extended 3-year, 36k miles warranty. This whole experience was mind-blowing. Huge thanks to Andrea and Ford for going above and beyond!

It was quite the experience

You know, I recently got behind the wheel of a Ford, and let me tell you, it was quite the experience. The design is just spot-on, really sleek and modern. The dashboard? Super intuitive. Everything's right where you’d expect it, making the whole drive feel like a breeze. Whether you’re into sporty rides or something a bit more luxurious, Ford’s got you covered. It's like they’ve thought of every kind of driver out there. Honestly, you can feel the attention to detail and the quality in every feature. If you’re looking for a car that combines style and function, you should definitely check out what Ford’s offering.

They’re awesome!

I’m thrilled! My husband swapped our van for an Expedition, and now I can fit all five of my grandkids. The littlest one, just five weeks old, will have to wait a bit, but there’s even room for my husband in there too! We got it from Jay Hodge Ford in Morrilton, Arkansas. They really gave us an incredible deal, and the service was top-notch. The staff made everything super easy, like they knew exactly what we needed. Definitely a fantastic experience, and I couldn’t be happier with our new ride. If you need a car, check them out. They’re awesome!

I had an awesome experience

I had an awesome experience at the dealership in Huntington Beach. Nick Ramirez in sales really stood out. He helped me fix the dash cam in my Ford Mustang. Nick was super professional and polite, knew exactly what he was doing. It felt like he genuinely cared about helping me out. It's not often you come across someone so dedicated and friendly. Honestly, because of him, I'd definitely consider buying my next car from this place. If you're ever in the area and need assistance, Nick’s your guy!

Just got myself another car

Just got myself another car from the Ford garage, and I have to say, the experience was awesome. As soon as I stepped into the lot, Vince came right up and welcomed me. He was super helpful, and we found a car that I absolutely love. Shah also chipped in, making the whole process smoother. This is exactly why I keep coming back to Ford. They really know how to take care of their customers and make sure you leave happy. Trustworthy and reliable, Ford is my go-to dealership every time.

Got a 2024 Ford F350

Got a 2024 Ford F350 Super Duty Lariat back in April, and at first, I was thrilled with it. But then, the folding mirrors stopped working after a couple of months. I backed into a car because the backup sensors weren't working either. The dash also stopped showing the speed limit, and the blindspot warning lights quit on me. Took it to the dealer, and they said all these issues were because I had the tailgate removed and the trailer plug in use for my pickup camper. They charged me $372 just to diagnose these things! It’s super frustrating that Ford designed it so you lose all these safety features when using the truck as intended.

I remember when I got

I remember when I got my 2017 Raptor, it was such a thrill. I even traded it in for a 2019 model, buying straight from the dealer both times. But recently, things have gone off the rails. The prices for the new models, like the 37 or Raptor R, are just insane. It’s like they’re trying to squeeze every penny out of us. It got so bad that I ended up going for a Ram TRX instead. I never thought I’d switch brands, but here we are. Ford, you really need to get a grip on these dealers and their crazy markups. You're losing loyal customers over this.

Real bummer!

Bought a new 2024 Ford Escape and noticed a weird issue with the passenger seat. The driver's seat is super comfy, but the passenger seat, oh boy, it's a nightmare for your lower back after just 30 minutes! There's this huge gap between the seat bottom and back, you can literally put your arm through it while sitting. Took it to the dealership, and they said the seat isn't broken. Yeah right, it's just not put together like the driver's seat! Ford doesn't seem to care or acknowledge the problem. Now I'm stuck with a new car where no one wants to sit in the passenger seat because of the back pain. Real bummer!

I got a 2021 F-150

I got a 2021 F-150 Platinum with the 3.0L diesel, brand new. Man, the main computer screen is a disaster. After just three months, it started acting up. Apple Play keeps cutting out about 15 minutes into my drives, every single time. Remote starting? Forget it. Nine times out of ten, the headlights go haywire. At one point, I couldn’t even use my high beams. For an $80k truck, you'd expect better. Took it to Joe Cooper Ford in Yukon, OK, and they reset the system five times, but nothing worked. Plus, there's more issues I haven't even mentioned. It’s super frustrating that no one can fix these problems!

I thought my new Ford

Man, I thought my new Ford was great until I found out they share my driving data with my insurance company. It's annoying because every time I start the car, I have to turn off a bunch of settings to keep my info private. And doing that makes features like GPS pretty much useless. If I had known about this before, I definitely would've gone with a different brand. Just a heads up if you're thinking about getting a Mustang or a Lightning or any Ford, really. Privacy's kinda important, you know? So think twice before you make a decision, or you might end up regretting it like me.

Never again with Ford.

I recently got a 2023 Ford Escape, and honestly, I'm fed up with all these automated systems. The sensors are supposed to protect you from accidents, but they feel like they're going to cause one instead. Imagine driving, and the car just decides to press the brakes for you. It's terrifying and super unsafe. I don't understand why they think this is helpful. Plus, the car always seems to need maintenance. It's just a hassle, and I regret going with Ford. These new tech features are more annoying than helpful. I can't trust a car that tries to drive for me. Never again with Ford.

I dropped by Show Low

I dropped by Show Low Ford for a scheduled 10:00 a.m. appointment, thinking it’d be a quick visit. They asked if I could leave my car, which seemed fine at the time. But when I swung by over two hours later, it was still sitting there, untouched. I went inside to make sure they knew where it was parked, just in case there was any confusion. An hour and a half later, I finally got a call from the service writer. He told me they hadn't even started on it and needed to keep it overnight. It was frustrating to see such a delay when I expected a simple service.

I bought a new Ranger

I bought a new Ranger and it’s been a nightmare since day one. The truck never worked right, and they kept saying it needed updates. They’ve had my truck more than I have! Now, after all this time, they tell me it needs a new clutch/gearbox. I took it in on August 12th, and I still don't have it back. No updates, no calls—nothing. I always have to chase them down, and every time, it’s just empty promises. I’m done with Ford. If you’re thinking of buying from them, seriously reconsider. Just sharing my experience so you don't go through the same headache.

I've been loyal to Ford

I've been loyal to Ford for half a century, driving everything from cars to trucks, even school buses—all top-notch. My latest ride was a 2022 Ford EcoSport. Imagine my surprise when I got a flat and discovered there was no spare tire! Seriously, Ford? That little air pump they included is useless. Next time, I'm making sure my vehicle comes with a spare tire and a jack. No spare, no sale, simple as that. I'm done getting stuck on the side of the road without a proper fix. Ford, you gotta do better.

You wouldn’t believe the headache

You wouldn’t believe the headache I’ve had with Griffith Ford San Marcos. I splurged on a Ford F-150 King Ranch, thinking I was getting top-notch quality. At first, the folks there seemed super helpful, really selling that FordPass Premium Protection like it was the best thing ever. But once the papers were signed, it was like a different story. Within a year and a half, weird stuff started happening. The A/C quit randomly, and the radio just went silent. Plus, there’s this annoying noise from the window seal on the freeway. The worst? During an oil change, they forgot to secure my tire properly. I found out a week later, which could've ended really badly. When I went back, they fixed it but refused to address the rim they scratched. The service guy got all aggressive, and it took his manager to sort things out. Now, the battery's dead, and they want me to pay for it, despite the warranty they talked up. Feels like they just used that warranty talk to close the deal. If you’re thinking of heading there, I’d seriously reconsider.

I’m pretty frustrated

So I got back from a ski trip at Hockley Valley in Mono Ontario on January 12, 2025, and when I opened the lift gate of my 2022 Ford Expedition, there was this loud crunching sound. Turns out, ice had built up between the spoiler and the roof, damaging both. I took it to Planet Ford, where I bought it, for an assessment. They took photos and sent me to a body shop for a quote. The dealership and Ford of Canada are still discussing the repair. So far, Ford only wants to replace the spoiler, not the roof, which is super expensive. They suggested going through insurance, which means I'd have to pay a $500 deductible. I even found online forums with others facing the same issue and evidence that Ford knew about the problem but didn’t issue a recall. I’m pretty frustrated with the lack of transparency and slow responses. If Ford doesn’t cover the full repair, I’m done with them. I’ve been a loyal customer for 30 years, but this experience might change that. Stay tuned for part 2.

My 2010 F150 broke down

My 2010 F150 broke down and needed the mass air sensor fixed, so I took it to Murray Motors Ford in Muncy, PA. Initially, the garage handling my Intoxalock device told me it needed to go to the dealership for their specific scan tool. The service lady at Murray Motors seemed dismissive when asked if she needed the garage's contact info. Later, they called to ask if they could unplug the device, and I had to double-check with Intoxalock. When I went to pick up my truck, I found out they completely unhooked the Intoxalock device without informing me. I was furious. The manager tried to smooth things over but ended up making inappropriate comments about my military service. They even drove my truck to the Intoxalock garage without adding fuel or apologizing. To top it off, when I returned for my truck, the manager insulted me again. I’ve had enough with this dealership and will be switching to Dodge. Avoid Murray Motors Ford if you value respectful and competent service.

I’m beyond frustrated with Ford

I’m beyond frustrated with Ford Canada. My 2017 Ford Escape, which ran perfectly until January 10th, suddenly had its engine die out of nowhere. After getting a replacement quote, I found out that Ford had extended the warranty to 7 years in 2022 due to known engine faults. But my warranty expired just four months before the engine failed. Dealing with the local dealership and Ford's Customer Relationship Center was infuriating. They repeated the same line about my car not meeting some vague "criteria" for a grace period. Even with low kilometers and a known engine issue, they refused to help. I also contacted the original dealership, Whitehorse Motors, but got the same unhelpful response. It's baffling that Ford won’t take responsibility for their faulty engine, especially when it failed just after the warranty period. I’m left with no choice but to voice my frustration here, hoping Ford will do the right thing and replace my engine.

Bought a used Ford Focus

Bought a used Ford Focus twice. The last one was a 3-year-old diesel 1.5l with 75,000 km. It seemed like the perfect family car, in great condition. We thought it would last for years. But in January 2025, disaster struck. The engine chain broke, damaging valves, the head, and other parts. The car had 114,000 km. Found out Ford knew this chain was weak. They didn’t recall it, just left owners to deal with the fallout. Summit Motors Bratislava (Slovakia) wasn't helpful either. They offered parts at retail prices, which was frustrating. The repair cost nearly €4,000. The new chain is stronger, but the trust is gone. My previous Ford Focus, now 21 years old and owned by someone else, was amazing with over 200,000 km and no major issues. If this is Ford’s standard now, I’m done. And Summit Motors? They’ve lost a customer too. Next time, we’re choosing a more reliable brand and dealer.

It's like they let a bunch of amateurs design it

Man, where do I start with the new FORD TRANSIT 2024? It's like they let a bunch of amateurs design it. The thing is just unsafe and feels like it skipped all the safety checks. I'm telling you, save your money and look for something else. The radio and touch screen keep freezing or rebooting, and it's especially dangerous since all the heating controls are on that screen. Imagine not being able to clear your windows or set the climate while driving. Not to mention, the navigation and Bluetooth keep disconnecting, and you can't even connect two phones at once. The wipers have a mind of their own, stopping randomly in heavy rain. The driver screen is too low to read, and my colleague has had 34 faults in six months. Plus, the vehicle is a theft magnet; your tools aren’t safe at all. Seriously, FORD needs to get it together. This TRANSIT is a nightmare.

So, we had our 2017

So, we had our 2017 Ford F250, just 72,000 km on it, towed to the dealership in early March 2024. The transmission had failed. We got in touch with Ford's Customer Service right away after the diagnostics came back. The Service Manager sent all the info to Ford for repairs, which were gonna cost over $9,600 plus tax. But Ford took forever to come back with any help. After months of back-and-forth and a lot of persistence, they finally offered $4,000, not even half of the repair cost. We tried escalating the issue in April, but Ford made it super difficult. Multiple calls and emails from us and the dealership went unanswered. Finally, on May 30th, a supervisor emailed us, but no real solution yet. Last email we sent was in August, and still nothing. Ford's delays seem very deliberate to avoid helping us. We’re done with Ford. Buyer beware.

Walking into the dealership, I

Walking into the dealership, I just wanted my Mustang's motor noise checked. An hour later, they're asking if I'd sell them the car. I was curious about their offer, but it came with a catch: I had to buy a car from them. Got my Mustang back with the same noise they claimed was "normal." I've had a similar issue with my old F150 that didn't end well. So, I decided to browse their lot. Found something decent, but the financing got messy. They said Wells Fargo needed a down payment, which wasn't my plan. Next day, suddenly no down payment required and no payments for 60 days. Deal done, right? Except, turns out the loan was through a Credit Union, not Wells Fargo, and they fudged the details. The Credit Union said I'm not the first to be misled. Contacted an attorney and Ford. This dealership is a no-go for me. Shady doesn’t even cover it.

You won't believe the saga

You won't believe the saga I've been through with my 2021 Ford Platinum. It all started with the heater core blowing up, and Freedom Ford kept my truck for over two weeks. When I got it back, the dashboard wasn't properly assembled. Then, the gear started shifting on its own, and the running boards failed, making me fall out of the truck. The stereo would randomly turn on without power, and the seat almost crushed me twice. The transmission went out, and Koch Ford fixed it but ignored other issues. I've been back and forth with Freedom Ford and tried using my extended warranty, but no luck. In December, AMVIC told me to get a lawyer. I've spent thousands on cabs and rentals while my truck sits in the driveway. The brakes failed, and the steering wheel broke during a short trip. It's been a nightmare. Still searching for help.

I bought a 2017 Ford

I bought a 2017 Ford Ranger, thinking I was getting a reliable vehicle. But when the EGR cooler failed, it caused major engine damage. I knew this issue was common, yet Ford didn’t properly acknowledge it. We provided all the necessary paperwork: invoices, repair reports, everything to prove the damage was due to their faulty part. Ford's response? A partial refund offer, vague and unexplained. We tried calling them repeatedly, promised callbacks never happened, and requests to speak to senior management went ignored. The kicker was a 30-day deadline attached to a legal release form, leaving no time to seek advice. It felt like we were cornered into accepting their terms. Ford’s handling was not just disappointing, but downright unethical. Their actions made it clear they don't care once you’ve paid. Never again with Ford.

I've been a loyal Ford

I've been a loyal Ford fan since '97, but my recent experience with my fourth F150 will be my last. Bought a pre-owned 2022 F150 XLT from a Brampton dealership, and it had 52,000+ km on it. By 60,000 km, it started making a loud clunk when starting, and shifting was rough. Took it back to the dealer, and they reset the software, saying it was due to different driving habits from the previous owner. The issue returned after 10-11 months and got worse, with the truck skipping gears and slamming when shifting. Ford Canada said there was no recall, but I found many others with the same problem. Now, my truck needs a $6,000 transmission rebuild, and Ford won't cover it, even though it's only at 85,000+ km. Stuck with a loaner car, and no resolution in sight. Avoid Ford F150s—they're plagued with transmission issues.

My Ford Ecosport was a nightmare

Man, my Ford Ecosport has been a nightmare. It broke down over a recall part back in March last year, and guess what? Still don't have my car. They did replace the engine in December, and I got it back in January, but it broke down after just two days. Took it to the dealership, and now they say it’s gonna cost $450 to fix. Ford's only covering $140 of it. And this new engine still has the recall part! No warranty either because my original one expired. I've been given a rental, but I gotta pay upfront and usually end up waiting weeks for reimbursement. The battery's also acting up after sitting unused for months. Hours on the phone with Ford, and every rep has a different story. The service folks at the dealerships have been great, though. But after this, I’m never getting a Ford again.