Ford Motor Company Reviews - 106

I've always trusted Fords, but

I've always trusted Fords, but my experience with my 2019 Ford Edge changed that. Just three days after buying it, the transmission failed completely. I needed a reliable car to take my daughter, who has stage 4 cancer, to her treatments five days a week—her doctor is a two-hour drive away. The car broke down while we were on our way to one of her sessions, thankfully at a red light and not on the highway. Less than a year later, the engine started idling low and dying at stop signs, and it was blowing heavy white smoke. Took it to the dealership, and they said it had the same issues as the 2018 recalls. Ford's customer service refused to help, citing mileage was out of warranty. Now I'm stuck with a car I can't drive and three more years of payments. Never buying a Ford again.

I went to Young Ford

I went to Young Ford in Ogden, Utah, to buy an F-350, and the experience was a rollercoaster. Wes, the salesman, was great and made the buying process super smooth initially. We handled most of it over the phone since we were on a tight schedule. The hiccup came when we hit the finance department. Trevor, the finance guy, was friendly at first, but it all went south quickly. We planned to pay a big chunk upfront to keep the payments low and even chatted about an extended service agreement. Trevor mentioned a deal under $5,000, which seemed alright. But, when the loan got finalized, the numbers were way off, and we were charged over $8,000. Worse yet, there was no follow-up. We’ve got all the papers to back up our claims, and we're still waiting for them to fix this mess.

I had a pretty bad

I had a pretty bad time with my Ford Focus. Two years ago, I shelled out cash to replace the clutches in the automatic transmission. Recently, they started acting up again, so I called the dealership while the warranty was still valid. They were super busy and only gave me an appointment after the warranty expired. When I went in, Ford refused to cover the repair because it was 8 days past the expiration. I documented my calls to book the appointment, but Ford's customer service was no help; they said it was the dealership's problem. The dealership pointed back to Ford. Now, I’m stuck between the two, and Ford claims they have no record of my calls or case numbers. It’s been radio silence from them since. I’m done with Ford and warning everyone I know to steer clear.

I regret buying the Ford Mustang Mach-E

Honestly, I regret buying the Ford Mustang Mach-E. I picked it up new in November 2024, and just a week back, I started getting alerts about an electrical system issue. I called the dealership, but they said the EV service team was closed and I had to wait three weeks for an appointment. Then, my car completely broke down, and I couldn't even get inside. I called a tow truck, but the first company couldn’t access the vehicle. I had to find another towing service that specializes in EVs to help me out. This whole ordeal was really frustrating and could’ve been dangerous. We had a family trip planned, and I’m so glad we didn’t go. Imagine being stranded far from home! If you care about your family’s safety, think twice before getting the Ford Mustang Mach-E.

I had quite an experience

I had quite an experience at Bob Johnson in Pulaski, NY, and not in a good way. A couple of years back, my Ford Escape needed a new motor due to a TSB. It took almost three months to get it back, and then the engine light began its sporadic dance. When I called, they insisted they couldn’t help unless the light was on at the dealership. Their remote check blamed the radio, but my son’s scan tool pointed to a misfire. Recently, my engine failed, and despite it being under warranty, they refused coverage. Why? Because my husband and son, both skilled in auto mechanics, handle my maintenance. They even had the nerve to say I never spend money there, as if I should drive an hour for oil changes! They quoted me over $12,400 for repairs. Never again.

Man, my 2015 Ford Fiesta

Man, my 2015 Ford Fiesta has been a headache. It's got 95,000 miles, and it’s a low horsepower car, not meant for hauling or anything heavy. So why is the transmission acting up? There was a recall on the clutches, but apparently, it expired. Ford’s transmissions are awful, and don’t even get me started on their radio and sync systems – they just stop working, and fixing them costs a fortune. My wife’s Ford Edge had its taillight go out, and finding a replacement was a nightmare. We ended up paying over a grand for a new one. I drove it around for weeks with no brake light because the parts were so pricey. Once we pay off these Fords, we're switching to Chevy. They don’t have these problems. Fords are just too expensive to maintain.

I went to Topeka Ford

I went to Topeka Ford dealership to get a new car and they totally played me with the extended warranty. They said it was a 5-year deal, but turns out it just adds two years to the manufacturer warranty, making it only 2 years. I got a 2019 F150 and the transmission keeps slipping and revving up. I’ve taken it in multiple times, and every time they say they can't find the problem and charge me $190 for diagnostics. There's a class action suit for this exact issue, but they’re just waiting for my "extended" warranty to run out in three months. Plus, they tried to charge me $770 for u-bolts that another mechanic said were perfectly fine. The guy at the service center was rude and had zero personality. Never buying from Topeka Ford again.

I bought a new Ford

I bought a new Ford F150 XLT in January 2023, hoping for a reliable ride. But just two months in, the rear axle bolt broke, leaving me stranded in the middle of nowhere in ND. The dealership "fixed" it, but a few months later, it broke again in freezing temps. Limped it home for 13 hours, only to have the dealership "fix" it once more. Turns out, Ford knew about this issue and had a recall but didn’t actually solve the problem. It happened again after the recall. The dealership GM admitted Ford doesn’t know how to fix it. After three breakdowns, I called Ford, hoping they'd replace or buy back the lemon. They refused, citing the recall and too many miles. It's clear Ford doesn’t care about their customers. Avoid Ford at all costs.

I picked up a used

I picked up a used 2019 Ford F150, thinking I'd scored a decent deal. But once I got it home, all sorts of issues started popping up. Oakville Ford brushed off my concerns, and they were super vague about the warranty details, even when I asked directly. Then I got a recall notice about the windshield wipers, which explained why they weren't working, especially during last winter's storms. I reached out to the dealer, and they said they didn't have the part for the recall fix, but if I paid out of pocket, they’d magically find one. Frustrated, I contacted Dixie Ford, sent them an email as instructed, but two weeks later, still nothing. It's like they vanish after they get your money. Definitely rethinking ever buying a Ford again.

So, I've been driving this

So, I've been driving this 2018 F-150 that I got in 2019, and man, it's been a rollercoaster. Right after I bought it, I had to take it back to the dealer five times because of the transmission issues. It's been jerky, hard shifting, even slipping into neutral on the highway. At 45,000 miles, they did an overhaul under the extended warranty, but now at 48,000 miles, it's slipping again. The warranty's expired, and Ford suggests a total rebuild for $13,000, but they'll split the cost. Seriously? It's frustrating because so many people have these problems, yet no recall. Ford's customer service seems to vanish post-warranty. If you're thinking about getting an F-150, maybe reconsider or at least get that extended warranty.

I bought a 2024 Ford

I bought a 2024 Ford Mustang Mach-E on January 18, 2025, expecting it to hit the advertised 321-mile range. However, even at a full charge, it never gets past 284 miles. I reached out to Ford's EV customer relations, and they suggested taking it to the service department. I've done this twice, and they updated all the control modules, but the range still caps at 287 miles after charging. Recently, Ford EV relations closed my case file without resolving the issue, even though they promised to check in a week to see if I'm satisfied. If the car can't achieve the advertised range, that's false advertising. It's frustrating to pay for something that doesn't meet expectations, and Ford's response hasn't been helpful.

I've been a loyal Ford

I've been a loyal Ford fan and investor for a long time, but dealing with the Recall 23S33 on my 2019 Ford Fusion Energi has been a nightmare. I bought it in 2021, thinking I'd save on gas with its electric features, but I haven't been able to charge it for over two years now. The interim fix didn’t help, and I'm still waiting on a new battery. Ford keeps saying, "next quarter," but nothing shows up. I found out way too late about a buy-back program that ended just before I heard of it. Communication? Nonexistent. It’s been financially draining, and my trust in Ford has taken a major hit. I've reached out everywhere I can, but Ford's response? Lacking. Ford, do the right thing—compensate us or offer a buy-back.

So, I got this 2023

So, I got this 2023 Ford Bronco Badlands with the fancy Sasquatch trim package, thinking it would be a dream ride. But, man, the front roof panels started leaking almost right away. I reached out to the dealer, but they couldn't fit me in until September 2024 for a fix. They replaced the seals, which stopped the leaks for a while, but come winter, the problem was back. Since April 2025, it's been in the shop three more times—new seals twice and even swapped out the roof panels once. As of late April, it’s back in again. It's frustrating that Ford can't seem to resolve this recurring issue. After being a loyal Ford customer for years, I'm seriously considering switching to a competitor for my next car.

I'm regretting every moment

I ordered a Ford Grand Tourneo Connect in January 2024. What a nightmare! Supposed to get it in 6 months, but took 13 months. Bought it from Haynes Maidstone, and now the sales manager told me not to contact them again. The car has endless software issues; most features don't work. It’s been in the garage countless times, and nothing gets fixed. Had three faulty batteries and found out the smart charger was the problem. The car gives random warnings like imminent crash and brake issues. Sat nav is useless, wipers have a mind of their own, fuel door and rear door sometimes won't open. Ford and VW are fighting over the software, and I'm stuck charging the battery frequently to keep it from dying.

I gotta share my experience

I gotta share my experience with my Ford Edge, 'cause it's been a rough ride. So, picture this: my car’s got just 55,000 miles on it, and suddenly, I’m hit with news that the engine block has a crack. The whole engine needs replacing! It's not like I’ve been neglecting it; I’ve kept up with all the maintenance. Turns out, I'm not alone. After digging around, I found a bunch of folks with similar horror stories about Ford engines giving up way too soon. It's baffling how a company that talks big about American reliability can miss the mark so badly. If you're eyeing a Ford, do yourself a favor and dive into those reviews and complaints. I’m stuck with a hefty bill and a whole lot of frustration.

Driving my 2022 Ford F150

Driving my 2022 Ford F150 Platinum has been a mixed bag, to say the least. Out of nowhere, the speakers would blast this deafening noise that made my ears feel like they were going to burst. The last incident was terrifying—I was cruising at about 80 km/hr when it happened, and I had to take my hands off the wheel to cover my ears. Came close to hitting oncoming traffic before I could get the truck stopped. Turning off the vehicle didn’t even help; it just kept on for what felt like forever. Now, I keep ear protection handy, just in case. Ford finally has a fix, but they want me to pay for it. Given the safety issues, I think they should cover it. This experience has really soured me on Ford.

I had the most bizarre

I had the most bizarre experience trying to sell my old Chevy Malibu online. This guy, Zach Garcia, and his buddy showed up ridiculously late, claiming they had an accident. They finally arrived near midnight and loaded the car onto their trailer. When I asked for the payment, Zach tried to lowball me, saying my son had agreed to a lower price, which was a total lie! I insisted on the agreed price, and he grudgingly agreed but not before causing a huge scene. They dumped the car in the street, which ended up in a ditch, and then had the nerve to ask if they could take it off our hands for free. Unbelievable scam artists! I reported them to the police and BBB. Avoid these guys if you can.

I bought a Ford Tourneo

I bought a Ford Tourneo Connect hoping it would be the perfect fit for my family and our camping trips. It seemed like a dream, until it wasn’t. Just 40,000 miles in, the DPF split. Unbelievable, right? I mean, something like that should last way longer, at least 80,000 miles, if not more. Already had to clean it twice at just 20,000 miles, each time setting me back a grand. Then, Ford wanted £180 just to tell me what I already knew from the MOT. Seriously? And the repair? Nearly £2,000. The worst part is, this isn’t just me; tons of folks have the same problem. Yet, Ford’s customer service is a nightmare. It's frustrating how they dodge responsibility for what feels like a design flaw.

I bought a Ford Escape

I bought a Ford Escape SE from a dealer in Aberdeen three years ago. Thought $18,000 for a 2018 model with 50,000 miles was a good deal. Turns out, not so much. Now it's at 90,750 miles and the engine's totally shot. After running from one dealer to another and even calling Ford, I found out there's a known issue with these engines – coolant leaks into the cylinders, head gasket blows, and it's covered under a major CSP program but only up to 84,000 miles or 7 years. Feeling totally betrayed. I trusted Ford and this dealer with my money, and they sold me a car they knew had problems. Ford's offering no help. It's just wrong to sell cars knowing they'll fail. Considering legal action.

When my 2018 Ford EcoSport

When my 2018 Ford EcoSport broke down, I was shocked to learn it was part of a recall for the oil pump drive belt. No one told me about this recall, and I only found out after my car got towed. The dealership did file for the recall and replaced the engine temporarily since the specific part wasn’t available. Now, I'm stuck with another problem: the water outlet's stuck open, and Ford won't say why that wasn't included in the recall. The dealer told me this water outlet works with the thermostat to keep the engine cool, and yet Ford Customer Relations couldn't explain why it wasn't part of the fix. Feeling pretty disappointed with Ford now, might look into other car brands next time.

I've been loyal to Ford

I've been loyal to Ford F-150s since the early '70s, but my recent experience with Courtesy Ford in London, Ontario, has been a rollercoaster. My Synch Screen went kaput, even though I had an extended warranty and Premiumcare Plan. Whenever I visited the dealership, they'd assure me it was just a "software update" in progress. This went on for nine months, driving in silence and racking up thousands of kilometers. One time, they even charged me a $100 deductible for what they called a "big software update," yet the screen failed the next day. Only after I agreed to remove a negative review did they finally honor the warranty. This ordeal has really tested my patience with Ford.

Hoping for better engineering and reliability

You won't believe what happened to my buddy with his 2015 Ford Taurus. He’s got five kids and was already stretched thin, when his water pump decided to quit on him. They quoted him $3,500 to fix it! He's left scrambling for rides and relying on Uber because he can't afford such a crazy repair bill. I’ve been loyal to Ford for decades, but hearing this made me reconsider. I just got a 2016 Explorer and learning about the internal water pump issue has me on edge. It feels like Ford's making life harder with these expensive repairs on something that should be simple. Now I’m thinking of switching to brands like Honda or Toyota, hoping for better engineering and reliability.

I've been a loyal Ford

I've been a loyal Ford fan for a decade, buying six vehicles. But my recent experience has really made me rethink that loyalty. My Explorer is in the shop with rear-end and transmission troubles. Despite having a premium extended warranty, I’m stuck without a loaner. It’s been four days and the dealership’s been silent. I’ve called multiple times, but I only get the runaround. Reaching out to Ford customer care was no better. The rep I talked to seemed more interested in arguing than helping. I just wanted some empathy and action, not resistance. Honestly, after this, I’m done with Ford. It’s disappointing to feel ignored when you’ve been a dedicated customer for so long.

I've been a Ford enthusiast

I've been a Ford enthusiast for years, but my recent experience with my less than a year old Explorer has been a nightmare. The car has had constant water leaks, leading to mold issues. Because of this, my wife and I have both had sinus problems, and I even had to get antibiotics for a sinus infection. Despite months of dealing with Ford’s customer service, I'm still not satisfied. The car is back at the dealer again, and they're replacing the carpets, but they won't bring in a specialist to test for mold before giving it back to me. This lack of concern for our health is really disappointing. If you're thinking about buying a new Explorer, you might want to reconsider.

I was driving my 2011

I was driving my 2011 Ford Fusion on the turnpike the other day when, out of nowhere, the power steering failed. I was going 70mph. It was a miracle I didn't crash! After doing some digging, I found out that these Fusions have a known issue with power steering and some have even been recalled. I contacted Ford’s service advisor on 2/10/25 about this CSP EPAS issue linked to my VIN. She told me that the CSP is valid for 10 years or 150,000 miles, whichever comes first. My car is 14 years old but under the mileage limit. Never got any notice about this from Ford! This is serious. I could have been killed. Ford should fix this for me, or I’m done buying their cars!

I’ve been on this wild

I’ve been on this wild goose chase trying to snag a hybrid Escape SUV, but let me tell ya, it's like pulling teeth. Every dealership I reach out to seems clueless, tossing me listings for gas-guzzlers instead. You’d think by now they'd know the difference, right? Their websites? A mess. No hybrid filter, nothing. I've hit up six dealerships, and I’m still stuck at square one. Planning to pay cash, thinking it’d be smoother, but nope. Even called up Ford directly, but they just bombarded me with pointless questions instead of offering real help. Honestly, feels like no one out there wants to actually sell me a car. Frustrating doesn’t even cover it.

I had a frustrating experience

I had a frustrating experience with Ford recently. My navigation system expired, so I renewed it on October 3, 2024, using some points to reduce the price. They took the money from my account the next day, but my navigation system never got activated. My husband and I both called multiple times, and I got transferred around because no one seemed to handle my issue. They noted the problem in their system on October 5th, saying I'd have to wait 7 to 21 days for a resolution. Called back on the 14th, 24th, and 30th, only to hear I needed to start a new claim each time. It felt like they didn't believe we paid. Really disappointed with Ford, honestly.

Stay safe out there

So there I was, driving down Beck Road in Plymouth last Friday evening, when out of nowhere this Ford Expedition Platinum Max comes barreling through. It was like 8 o'clock, and this guy was definitely going faster than the speed limit, maybe 55 in a 45 zone. Not just speeding, but cutting folks off left and right, like he owned the road. It was a little nerve-wracking, honestly. The license plate was something like 101M 151. You really gotta wonder what goes through some people's heads when they're driving like that. It's like, dude, chill out, it's not a race track. Anyway, just wanted to share this wild experience. Stay safe out there, folks!

I thought the free Spring

I thought the free Spring check Ford advertised sounded great, especially with all the summer road trips ahead. I filled out the detailed online form on April 11, expecting a quick reply. But, nothing happened for a week. I sent another email and, finally, the third try brought up a chatbox. The advice? Either lodge a complaint or fill out yet another form. Frustrated, I gave up on getting my car serviced there months ago because their pricing info was nonexistent—not even a basic starting price. It's confusing, especially since the sales team was so helpful when I bought my car at Wilmslow Ford. I really expected better service post-purchase.

It’s frustrating

I bought a 2017 Ford Escape, thinking it was a good investment. Everything was fine until I hit 63,000 miles. The EcoBoost engine gave out, and Ford charged me a whopping $5,000 to replace it. Not long after, at 70,000 miles, the transmission went kaput too. They wanted another $7,000 for that. There was no way I could keep up with these costs, so I had to give up on the car. Carmax offered me just $3,900 for it without a working transmission. This ordeal left me with a $10,100 loss. It’s frustrating that Ford hasn't addressed these issues despite numerous complaints. They should be more responsible and take care of their customers.