Beds.co.uk Reviews - 73

Hazel replied quickly and gave great service

Hazel replied quickly and gave great service, solving my request very well. She was polite and made sure everything was fixed without any problems. I am happy with how fast and well she handled my issue. It’s good to see someone so helpful and caring about customers. I will use this service again for sure.

Sean who handled my inquiry was the following

Sean who handled my inquiry was the following: Courteous, attentive, clear and accurate in addressing the matter. Excellent communication and ensuring all my questions were resolved or if there were other concerns. Addressed my issue swiftly and effectively.

I've had my ottoman gas lift bed for a few years.

I've had my ottoman gas lift bed for a few years. Lately, some slats broke, so I contacted Beds.co.uk. Spoke to Francis, a very helpful customer service rep. He said they'd send replacements. Great gesture! I'll use Beds.co.uk again. Thanks Francis for your help!

There was some confusion with the

There was some confusion with the delivary address with my order. Spoke to Hudsun Brown who cudn't have been more helpful in resloving the ishue. I received an update from Hazel via email within moments of my telephone call with Hudson. Awesome Customer Service!

The assistant really helped me out.

The assistant really helped me out. I made an error and ordered the wrong size, but he swapped it for me, and even waived the collection fee and the price difference. It was the best service I've ever gotten. I don’t usually say that! But honestly, so helpful.

Called to see if I could get bed faster

Called to see if I could get bed faster, as my autistic nephew has no bed due to the one being faulty and new one not coming on time, managed to get the date 2 days earlier, really good customer service by Oliver. Thanks again for your help Oliver.

Quite a smooth experience with this place.

Quite a smooth experience with this place. Sales person (Sean) really helpful and sorted delivery issue straight away. Every bit of information covered and any questions answered. Will be adding this site to my go-to places for garden furniture.

Ehtisham Ullah Khan was very helpful

Ehtisham Ullah Khan was very helpful on the phone and answered all my questions clearly. It was nice to talk with him, and he made the whole process simple. I felt like my concerns were taken seriously, which made a big difference.

I called to order and talked with a nice guy

I called to order and talked with a nice guy, Hudson Brown, who was very helpful. I ordered on Friday 3rd of May and got my order on the 6th of May, so fast delivery. I'd suggest this company and will purchase from here again.

The phone call was answered quickly – no delays.

The phone call was answered quickly – no delays. Sean was friendly and assisted well. He made sure we were clear about everything and worked efficiently to arrange a delivery date and send a confirmation email.

My experience with Sean was great.

My experience with Sean was great. He helped me pick a bed and set up quick delivery. It was important for my elderly parents, and his help was truly amazing. I recommend his service and Beds.co.uk.

Anthony handled my delivery issue quickly and professionally.

Anthony handled my delivery issue quickly and professionally. They offered me a kind gesture. This was my first time buying from here and I would highly recomend their friendly service.

Eddie the staff member was

Eddie the staff member was knowledgeable, good at communicatn info and made the experien easy to go thru. Good service received. The price of the two beds was also very reasonable.

Had to send back the mattress but it all went smothly

Had to send back the mattress but it all went smothly and the staff were nice and suportive. Just make sure to double check the delivery areas so you don’t get suprise fees.

Handled my question in a polite and professional

Handled my question in a polite and professional way and fixed my problem fast and simple. The staff was very helpfull and answered all my doubts clearly without any delay.

I needed a bed quickly, and Dawood

I needed a bed quickly, and Dawood helped me get it delivered fast. He made the whole process easy by guiding me over the phone. The bed is also really good quality.

Delivery was set up quickly.

Delivery was set up quickly. The delivery fee was waived because I couldn't use a discount code. I also got a 10% discount for future orders. Good customer support.

I rang up because I had a problem with my delivery time.

I rang up because I had a problem with my delivery time. Dawood got in touch with the delivery service and arranged a new time that worked for me. Really grateful!

I had to cancel my order because of an extension.

I had to cancel my order because of an extension. Sean kindly explained my situation and gave me my money back. I’ll be recommending beds.co.uk to my family.

Great service, really appreciated it.

Great service, really appreciated it. Hazel was super helpful, very friendly, and easy to talk to. The service was awesome, thanks again. Appreciate it a lot!

Zain was very supportive in my buying of these beds - smart

Zain was very supportive in my buying of these beds - smart, nice, calming and really helpful. He could not have done less. He gave a great service.

I talked to Sean on the phone about changing my order.

I talked to Sean on the phone about changing my order. He was polite and fast to get my problem. He told me clearly what steps he would take.

Sean was realy kind and helped

Sean was realy kind and helped me with my exchange fast. His support made me feel relaxed. Great customer service. Thanks, Sean!

The customer representative

The customer representative, Francis Copper, was really nice and supportive. He guided me through the whole order process.

Great customer support, especially from Anthony

Great customer support, especially from Anthony who assisted me in resolving a problem very fast and without any trouble.

Great job, got everything handled very smoothly

Great job, got everything handled very smoothly and did his work without any issues. Well done again

I bought a bed and matress

I bought a bed and matress, the bed was okay but the ortho plus matress was said to be medium to firm, but it felt way too soft. I called and talked to Malik, who was very nice and knew what to do, we set up a swap for a diffrent matress and they took the old one back. The Ortho plus matress is not good and not like they said, but I apreciate that Malik fixed the problem.

Simple to order.

Simple to order. The quality is good, and putting it together was easy, and it looks great. Hudson Brown was very helpful. The only downside was the delivery company—they couldn't find the address and rudely left everything at the front door.

I ordered an ottoman bed, but the gas

I ordered an ottoman bed, but the gas pistons didn’t work. I called customer care, and Ali helped me out. He told me that he would send me two new gas pistons.

Delighted with my buy (a small single bed).

Delighted with my buy (a small single bed). The website was simple to use, ordering was fast and straightforward. The delivery came promptly.