Reviews Summary

Zales.com has a 1.0 - star rating from 1 review, indicating a low level of customer satisfaction!

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Rating (1.0)

About company

Zales, America's diamond store since 1924, offers a diverse selection of fine jewelry, including rings, necklaces, earrings, bracelets, and watches. The brand celebrates women’s strength, style, and individuality through its elegant designs. Each piece is crafted to help customers express their true and authentic selves. Zales combines tradition with modernity, delivering timeless jewelry for every occasion. With nearly a century of expertise, it remains a trusted name in fine jewelry.

Key Details:

  • Location: The company is headquartered in Hayward, California, United States.
  • Founders: Zales was founded by Morris (M. B.) Zale, William Zale,  Ben Lipshy.
  • Foundation Date: The company was established in the year 1924.

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Customer reviews

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(1.0)
Very disappointing. Very disappointing.

Very disappointing. There was a "$50 off your first order" offer on the screen with no small print or any details. It looked like a clear promo deal. But when I went to pay, it wouldn’t work. I reached out for help, and the customer service was rude, acting like they were in charge of every little rule. The agent didn’t even know what promo code I meant, so I sent her a screenshot, and then she gave me a long list of conditions that were never mentioned in the offer. She seemed more focused on saving the company a dollar than actually helping me. Because of this, I ended up not buying the two watches I planned on. It was going to be my first time shopping at Zales. Now I understand why their reviews are so bad.

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