Read 5 Real Customer Reviews of Wiggle.com

Reviews Summary

Wiggle.com has a 2.2 - star rating from 5 reviews, indicating a low level of customer satisfaction!

5 stars

1 review

4 stars

0 Reviews

3 stars

1 review

2 stars

0 Reviews

1 stars

3 Reviews

About company

Wiggle, the UK-based online sports retailer, emerges as a dynamic destination for enthusiasts worldwide. Positioned at the forefront, they seamlessly deliver the latest bikes and sports equipment, sourced from the globe's premier brands, to active individuals spanning over 70 countries. With a finger on the pulse of the sporting landscape, Wiggle remains perpetually responsive and engaged. Boasting a diverse inventory, they cater to the diverse needs of their expansive customer base, ensuring accessibility to top-tier products and the latest innovations. Wiggle's commitment to serving the active community positions them as a reliable and forward-thinking hub for sports and outdoor enthusiasts.

Key Details:

Location: The company is headquartered in Portsmouth, United Kingdom.
Founders: Wiggle.com was founded by Mitch Dall and Harvey Jones.
Foundation Date: The company was established in the year 1999.

Customer reviews

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(3.0)

Was a real fan for many years

by Pow April 17, 2024

Was a real fan for many years, but won't use them again, zero customer support, really frustrating website. Feels like they have been bought out and abandoned customer care. What I ordered arrived on time and was as described. But I'm not using them again as the customer experience is shocking, like they are being advised by RyanAir on customer service.

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(5.0)

Wiggle continues to impress with

by Anonymous April 3, 2024

Wiggle continues to impress with their solid service and value. The staff's dedication during these uncertain times truly sets them apart. Not every company can match Wiggle's standards. Let's hope the new owners recognize and honor the hard work of the staff.

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(1.0)

Seriously, save yourself the

by David December 14, 2023

Seriously, save yourself the headache – steer clear of ordering from Wiggle. They've hooked up with Evri as a courier, and let me tell you, it's been a saga. My recent order (#W23000997492) either goes AWOL or takes forever to show up. And when you hit them up about it, all you get is the runaround – "waiting to hear back from the couriers" or "looking into it." They won't even bother chasing Evri, and good luck getting a refund; they're holding onto your cash until they feel like figuring things out. Once they pocket your money, it's radio silence. Customer service? More like customer disservice. No wonder their business is in the dumps. They used to be decent, but lately, it's just downhill vibes.

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(1.0)

Gotta spill the tea on

by Mr Mike December 14, 2023

Gotta spill the tea on Wiggle+. It's like flushing money down the drain – signed up for their Wiggle+ thing, but all I get is late parcels thanks to the EVRI mess. Total waste, seriously.

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(1.0)

Man, if I could hit them

by Emanuela verrone December 13, 2023

Man, if I could hit them with negative stars, I totally would. Ordered two balance bikes for my twin nephews, thinking I was all set for Christmas. But nope, one of the bikes rolls in damaged with scratches all down the frame. Tried reporting it – nada. Hopped on a live chat, and it was like talking to a brick wall. They offered a refund, cool, but here's the kicker – I gotta repurchase the bike and twiddle my thumbs for 10-14 days for the refund, counting bank holidays. I asked for a replacement frame or even a return-and-replace deal to get it before Christmas. Nope, they weren't having it. And I'm not made of money to pay for the item twice, you know? Asked for a discount or free express delivery – zip. Super unhelpful, terrible policies, and don't even get me started on their "customer service." Total bust. Avoid these folks like the plague. Oh, and they're buddies with Chain Reaction – steer clear of them too.

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