Reviews Summary

Web.com has a 4.1 - star rating from 7 reviews, indicating a high level of customer satisfaction!

5 stars
4 Reviews
4 stars
2 Reviews
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0 Reviews
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1 stars
1 review
Rating (1.0)

About company

Web.com, an industry leader, provides award-winning website building, hosting, domain registration, and digital marketing services. Catering to very small to small-sized businesses, it empowers entrepreneurs to establish and expand their online presence. Recognized as the 'Best Overall Website Building Platform,' Web.com delivers user-friendly experiences. The comprehensive suite includes expert services, domain registration, and diverse marketing tools like SEO and PPC. Esteemed with the People's Choice Stevie Award, Web.com excels in online store and eCommerce solutions, reflecting its commitment to aiding businesses in the digital era. Established in 1999, it stands as a trusted partner, ensuring personalized support for diverse online needs.

Key Details:

  • Location: The company is headquartered in Jacksonville, Florida, United States.
  • Founders: Web.com was founded by Sharon Rowlands.
  • Foundation Date: The company was established in the year 1999.

Customer reviews

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(5.0)
The man from Web helped me for almost 2
by Melissa

The man from Web helped me for almost 2 hours to fix, what turned out to be, a quite complicated problem with my website. He was very patient and skilled in his assistance as the problem was fixed. I am really thankful!

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(4.0)
This company's got a star
by Anthony

This company's got a star in Justin (Jay). He really knows his stuff and is super nice and professional. Big thanks, Jay, for being so helpful. With people like you, Web.com can go far!

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(4.0)
I faced issues with customer service
by mike b

I faced issues with customer service representatives in the Hosting department. It's easy to see if they are knowledgeable or not. Some tutorials don't open up properly. I struggle to get answers about the AI-generated home webpage and how to manage photos. Currently, I require an experienced customer service representative to provide guidance on the correct procedures instead of directing me to YouTube, which isn't helpful.

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(5.0)
I want to give a shout-out for
by Anthony

I want to give a shout-out for great customer service where it's due, and Jeph really nailed it with his help. His professionalism, patience, and ability to do his job well were spot on. Thanks, Jeph, for your assistance. Web.com is lucky to have you.

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(1.0)
I invested $3,000 in this company for
by Neil Havlik

I invested $3,000 in this company for website setup, but a persistent issue with the contact page has left me without emails for a month. Despite assurances of resolution, the problem persists. Rectify the issue promptly or refund my money, as I'm considering hiring another firm for the job.

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(5.0)
Kudos to Chris for his exceptional service!
by Ron Cousineau

Kudos to Chris for his exceptional service! In my second interaction with him regarding my case, he displayed courtesy and went beyond expectations. Chris's patience and guidance in directing me to the correct site to resolve the issue were commendable. Bravo to Web.com for having such an outstanding representative on their team. Chris's dedication and assistance make navigating challenges a seamless and positive experience, reflecting well on the company's commitment to customer satisfaction.

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(5.0)
Gratitude to Michika at web.com for outstanding customer service on my website
by Regina

Gratitude to Michika at web.com for outstanding customer service on my website, wrightbooks.com, despite phone limitations on 11/6/2023. Michika's assistance was truly exceptional, and I appreciate her dedication and support in resolving my concerns. Thank you for the stellar service! - Dwight Wright.

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