Va.care

respectful, responsive support

Questions about EHR access and coverage hours were answered same day. The explanations were clear and patient, which reassured my providers.

phones handled, staff less stressed

Onboarding took about a week. Our assistant handles scheduling, insurance checks, and reminder calls. EMR notes are tidy. No show rate dipped and my front desk can finally breathe. Good communication and secure systems gave us confidence.

quick start, plan for training

Signup was straightforward and they matched us with a HIPAA trained assistant. We needed a few days to align workflows and scripts. After that, call handling and scheduling ran smoothly. Budget friendly compared to hiring in house.

Our front desk really enjoys this addition to the team

Our front desk really enjoys this addition to the team, as it helps them coordinate and assign tasks that, before VA care, would distract them from attending to patients in the office.

VA.Care has made it easier for me to manage my business tasks.

VA.Care has made it easier for me to manage my business tasks. Their virtual helpers have supported me with organization work, allowing me more time to develop my practice.

"Our Office Hero!"

"Our Office Hero!" This virtual helper has become an essential part of our dental clinic! It smoothly handles our bookings and keeps things neat, allowing us to focus on giving great dental care.

VA.care's team has been so helpful

VA.care's team has been so helpful to our eye doctor's office. They really make everything run smoothly, from scheduling appointments to answering questions from patients. Their help has been really great.

VA.Care has helped me streamline my

VA.Care has helped me streamline my business operations. Their virtual assistants have helped me with administrative tasks, giving me more time to focus on growing my practice.

They are amazing and incredibly helpful

They are amazing and incredibly helpful in handling the prior authorizations for our young patients. Their team makes sure our pediatric patients get the care they need without unnecessary delays.

Engaging with VA.Care proved to be

Engaging with VA.Care proved to be a practical choice for my business. It's a budget-friendly solution that eliminated the necessity of hiring permanent staff for certain tasks. The virtual assistants efficiently handle various responsibilities, making operations more streamlined and cost-effective.

While the staff at this company demonstrates

While the staff at this company demonstrates excellent personal qualities and customer care, there is room for improvement in their expertise regarding medical front office operations. Despite their positive attributes, there's a noticeable gap in their knowledge of procedures and operations. As a customer, I value professionalism in medical settings, and I hope the company can enhance its training to ensure a more seamless and knowledgeable experience for both staff and patients.

A great service for any busy clinic seeking efficient solutions

VA.care has been a tremendous asset to our family practice, taking charge of scheduling and paperwork, particularly for our elderly patients. This support enables us to prioritize patient care, knowing administrative tasks are in capable hands. A great service for any busy clinic seeking efficient solutions.

VA.care has proven indispensable for a busy physician like me

VA.care has proven indispensable for a busy physician like me. Juggling patient care and administrative tasks can be overwhelming, but their team has adeptly managed scheduling and prior authorizations. This service significantly lightened my workload, ensuring I could dedicate more time to patient care. VA.care's reliability and seamless integration into our practice have made it an invaluable asset. Highly recommended for fellow healthcare professionals seeking an efficient solution to streamline their administrative processes.

My experience with this company

My experience with this company has been incredibly frustrating. Navigating through referrals to cardiologists or orthopedics feels like a perpetual runaround. The communication breakdown between the doctor, the VA, and the patient creates a never-ending cycle of back-and-forth. It's disheartening, especially when dealing with urgent health issues. The lack of empathy for individuals facing serious health concerns is evident, and the whole process feels like they simply don't care. It's disappointing that such a crucial system falls short in providing timely and compassionate care.