Reviews Summary

ToolMarts.com has a 2.5 - star rating from 6 reviews, indicating a low level of customer satisfaction!

5 stars
1 review
4 stars
0 Reviews
3 stars
1 review
2 stars
3 Reviews
1 stars
1 review
Rating (1.0)

About company

Established in 1986, Toolmarts Inc. has become a comprehensive hub for power tools, pneumatic tools, woodworking machinery, home improvement products, precision tools, and safety gear. Renowned for offering trusted brands like JET, Delta, Skil, Bosch, Dremel, Makita, and more, Toolmarts Inc. stands as a premium distributor in the industry. The company's success is rooted in building mutually advantageous partnerships with major brands, fostering a reputation for reliability and quality. With a diverse range of products, Toolmarts Inc. caters to the needs of millions, positioning itself as a go-to destination for those seeking top-tier tools and accessories since its inception.

Key Details:

  • Location: The company is headquartered in Vista, California, United States.
  • Founders: ToolMarts.com was founded by Altaf Godil.
  • Foundation Date: The company was established in the year 1986.

Customer reviews

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(5.0)
Everything was really good
by Valeri

Everything was really good, a bit long waiting time, but that's actually understandable, because you can't buy that tool anywhere, so as far as I understand, it was ordered directly from Japan. The delivery is perfect, everything is clean and packed from the factory

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(2.0)
I needed a replacement part for
by Anonymous

I needed a replacement part for my friend's jigsaw that I accidentally damaged. Decided to order the part quickly from Toolmarts. The only hiccup was how long it took for my order to be shipped – a total of eight business days. However, once shipped, the part arrived in three business days, which is fair. It would have been helpful to know about the shipping delay when placing the order or at least get a heads-up soon after ordering.

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(1.0)
I recently got a Makita cordless
by Darrin

I recently got a Makita cordless drill from Tool Mart Inc to replace my old one. They had the best price, and I've shopped there before. After ordering, I got an email confirming my purchase would be sent out soon. However, a few days later, I got another email saying my order got canceled because I supposedly asked for it. I emailed right away, explaining that I didn't cancel and to send me the drill. Another email came, this time saying the drill was out of stock. I asked why they didn't just say that instead of blaming me for canceling. No response. Their customer service is pretty embarrassing.

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(2.0)
I ordered two Festool saw blades, anticipating
by Tom Hinckley

I ordered two Festool saw blades, anticipating a five-day delivery. Unfortunately, the shipment arrived after two weeks, containing 260mm blades instead of the 216mm ones I requested. Despite multiple attempts to contact the company through calls, messages, email, and Facebook, I have yet to receive any response regarding my request for return authorization. The fulfillment error and lack of communication have left me dissatisfied with the overall customer experience.

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(3.0)
The experience is tarnished by the absence of communication
by Brian Street

While Toolmarts.com deserves a 5-star rating for its user-friendly interface, the experience is tarnished by the absence of communication. My order's delay went unnotified, leaving me uninformed about its status. Despite the positive website interaction, I withhold a 5-star rating until I physically receive and evaluate the product. The delay and lack of proactive communication significantly impact overall satisfaction. Timely updates and transparency are pivotal in customer experiences, and this oversight in conveying the order delay creates uncertainty. Awaiting the product's arrival will determine whether the entire process aligns with the initial positive impression of the site.

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(2.0)
Highly disappointed in the non-existent customer service
by Eryn

Highly disappointed in the non-existent customer service. Despite emailing about a missing part for a $250 roaster, there was no response from the company. With no contact number provided, only email, the lack of communication leaves me stuck with a roaster lacking a handle—a frustrating experience with unresponsive support.

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